EP0962087A4
Apparatus and methods enhancing call routing to and within call-centers
Abstract
This record has no abstract on file.
Term
Term ended
Projected expiry passed 17 February 2018, 8.6 years ago.
- Priority
- Filed
- Published
- Projected expiry
- Today
6 sheets
Sheet 1 Sheet 2 Sheet 3 Sheet 4 Sheet 5 Sheet 6
Every citation, both waysCites: the store holds 5 of 6
| Document | Relation | Office | Category | Cited during | Relevant claims |
|---|---|---|---|---|---|
| EP0753956A2 | Cites | European Patent Office (EPO) | A | Search report | 1-13 |
| US5459780A | Cites | United States of America | X | Search report | 1,5,9,11-13 |
| US5546452A | Cites | United States of America | X | Search report | 1-13 |
| US5555299A | Cites | United States of America | A | Search report | 1-13 |
| EP0753956A | Cites | European Patent Office (EPO) | – | – | – |
| See also references of WO 9837687A1 | Non-patent | – | – | Search report | – |
324 members in 10 offices
Priority claims9
| Document | Office | Kind | Date |
|---|---|---|---|
| 19970802660 | United States of America | – | |
| 80266097 | United States of America | A | |
| 80266097 | United States of America | A | |
| 9802847 | United States of America | W | |
| 9802847 | United States of America | W | |
| 802660 | – | – | – |
| US19970802660 | – | – | – |
| US9802847 | – | – | – |
| WO1998US02847 | – | – | – |
Members324
| Document | Office | Kind | |
|---|---|---|---|
| WO9716014A2 | World Intellectual Property Organization (WIPO) | A2 | |
| WO9716014A3 | World Intellectual Property Organization (WIPO) | A3 | |
| WO9728635A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9738519A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU2604797A | Australia | A | |
| CA2259912A1 | Canada | A1 | |
| WO9801987A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU5274398A | Australia | A | |
| US5765033A | United States of America | A | |
| WO9831130A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU6023598A | Australia | A | |
| WO9834390A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9835326A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9835509A2 | World Intellectual Property Organization (WIPO) | A2 | |
| AU6034698A | Australia | A | |
| AU6167398A | Australia | A | |
| AU6319498A | Australia | A | |
| CA2280002A1 | Canada | A1 | |
| WO9837687A1 | World Intellectual Property Organization (WIPO) | A1 | |
| US5802163A | United States of America | A | |
| AU6655298A | Australia | A | |
| US5825870A | United States of America | A | |
| EP0873642A1 | European Patent Office (EPO) | A1 | |
| WO9835509A3 | World Intellectual Property Organization (WIPO) | A3 | |
| CA2289193A1 | Canada | A1 | |
| WO9854877A2 | World Intellectual Property Organization (WIPO) | A2 | |
| WO9854877A3 | World Intellectual Property Organization (WIPO) | A3 | |
| CA2302680A1 | Canada | A1 | |
| WO9913635A1 | World Intellectual Property Organization (WIPO) | A1 | |
| CA2302397A1 | Canada | A1 | |
| CA2302488A1 | Canada | A1 | |
| CA2302704A1 | Canada | A1 | |
| WO9914920A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9914924A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9914951A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU9479398A | Australia | A | |
| AU9225198A | Australia | A | |
| AU9383598A | Australia | A | |
| AU9479298A | Australia | A | |
| EP0908047A1 | European Patent Office (EPO) | A1 | |
| US5905792A | United States of America | A | |
| CA2309185A1 | Canada | A1 | |
| WO9926395A1 | World Intellectual Property Organization (WIPO) | A1 | |
| CA2309183A1 | Canada | A1 | |
| WO9927698A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU1120099A | Australia | A | |
| AU1286299A | Australia | A | |
| US5915011A | United States of America | A | |
| US5915012A | United States of America | A | |
| US5926538A | United States of America | A | |
| US5926539A | United States of America | A | |
| JPH11508430A | Japan | A | |
| US5933492A | United States of America | A | |
| US5940496A | United States of America | A | |
| US5940497A | United States of America | A | |
| CA2320989A1 | Canada | A1 | |
| WO9941720A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9941891A1 | World Intellectual Property Organization (WIPO) | A1 | |
| WO9941895A1 | World Intellectual Property Organization (WIPO) | A1 | |
| US5943416A | United States of America | A | |
| AU2595499A | Australia | A | |
| AU2595599A | Australia | A | |
| AU2674899A | Australia | A | |
| US5946387A | United States of America | A | |
| US5953332A | United States of America | A | |
| US5970065A | United States of America | A | |
| EP0954922A1 | European Patent Office (EPO) | A1 | |
| US5991391A | United States of America | A | |
| US5991392A | United States of America | A | |
| EP0958560A1 | European Patent Office (EPO) | A1 | |
| EP0962087A1 | European Patent Office (EPO) | A1 | |
| US6002760A | United States of America | A | |
| CA2334513A1 | Canada | A1 | |
| WO9965214A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU4427299A | Australia | A | |
| US6011792A | United States of America | A | |
| US6021428A | United States of America | A | |
| EP0983676A1 | European Patent Office (EPO) | A1 | |
| EP0985308A2 | European Patent Office (EPO) | A2 | |
| US6044146A | United States of America | A | |
| AU718233B2 | Australia | B2 | |
| US6055308A | United States of America | A | |
| US6064667A | United States of America | A | |
| CA2350515A1 | Canada | A1 | |
| WO0028702A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU1717700A | Australia | A | |
| WO0035173A1 | World Intellectual Property Organization (WIPO) | A1 | |
| US6078581A | United States of America | A | |
| AU2045900A | Australia | A | |
| EP1013062A1 | European Patent Office (EPO) | A1 | |
| EP1013066A1 | European Patent Office (EPO) | A1 | |
| EP1016280A1 | European Patent Office (EPO) | A1 | |
| EP1021905A1 | European Patent Office (EPO) | A1 | |
| US6104801A | United States of America | A | |
| US6104802A | United States of America | A | |
| US6118865A | United States of America | A | |
| EP1016280A4 | European Patent Office (EPO) | A4 | |
| US6128646A | United States of America | A | |
| EP1040638A1 | European Patent Office (EPO) | A1 | |
| US6130933A | United States of America | A |
Showing 100 of 324
15 legal events, as the office reported them to INPADOC
Over the term
Point at a mark for the eventEvents
| Event | Code | |
|---|---|---|
| Application refused18R | 18R | |
| Information on the status of an ep patent application or granted ep patentGrantedSTATUS: THE APPLICATION HAS BEEN REFUSEDSTAA | STAA | |
| Appeal procedure closedAppealORIGINAL CODE: EPIDOSNNOA9EAPBT | APBT | |
| Party data changed (applicant data changed or rights of an application transferred)RAP1 | RAP1 | |
| Appeal reference modifiedAppealORIGINAL CODE: EPIDOSCREFNEAPAF | APAF | |
| Date of receipt of statement of grounds of appeal recordedAppealORIGINAL CODE: EPIDOSNNOA3EAPBR | APBR | |
| Date of receipt of notice of appeal recordedAppealORIGINAL CODE: EPIDOSNNOA2EAPBN | APBN | |
| First examination report despatched17Q | 17Q | |
| Supplementary search report drawn up and despatchedA4 | A4 | |
| Designated contracting statesAK | AK | |
| Information provided on ipc code assigned before grant7H 04M 3/00 A, 7H 04M 5/00 B, 7H 04M 7/00 B, 7H 04M 3/523 B, 7H 04M 3/51 B, 7H 04Q 3/00 B, 7H 04Q 3/66 B, 7H 04Q 3/64 BRIC1 | RIC1 | |
| Information on inventor provided before grant (corrected)RIN1 | RIN1 | |
| Request for examination filed17P | 17P | |
| Designated contracting statesAK | AK | |
| Public reference made under article 153(3) epc to a published international application that has entered the european phaseORIGINAL CODE: 0009012PUAI | PUAI |
Numbers
- Publication
- 0962087
- Publication, DOCDB
- 0962087
- Publication, EPODOC
- EP0962087
- Application
- 98908545
- Application, DOCDB
- 98908545
- Application, EPODOC
- EP19980908545
Titles3
- English
- APPARATUS AND METHODS ENHANCING CALL ROUTING TO AND WITHIN CALL-CENTERS
- French
- PROCEDE ET DISPOSITIF POUR AMELIORER L'ACHEMINEMENT DES APPELS A DESTINATION ET A L'INTERIEUR DES CENTRAUX TELEPHONIQUES
- German
- GERÄT UND VERFAHREN ZUR VERBESSERUNG DER ANRUFLEITWEGLENKUNG NACH UND IN RUFZENTRALEN
Classification
- CPC, 45
- H04L67/306
- H04M3/12
- H04M3/36
- H04M3/367
- H04M3/51
- H04M3/5166
- H04M3/5183
- H04M3/5191
- H04M3/523
- H04M3/5232
- H04M3/5233
- H04M3/5236
- H04M3/5237
- H04M3/5238
- H04M3/54
- H04M3/56
- H04M3/58
- H04M7/00
- H04M7/006
- H04M7/12
- H04M2203/551
- H04M2207/12
- H04Q3/0029
- H04Q3/0045
- H04Q3/64
- H04Q3/66
- H04Q2213/13034
- H04Q2213/13072
- H04Q2213/13091
- H04Q2213/13093
- H04Q2213/13103
- H04Q2213/13106
- H04Q2213/13141
- H04Q2213/13145
- H04Q2213/13164
- H04Q2213/13174
- H04Q2213/13204
- H04Q2213/1322
- H04Q2213/13282
- H04Q2213/13299
- H04Q2213/13345
- H04Q2213/13349
- H04Q2213/1336
- H04Q2213/13389
- H04L65/401
- IPC, 16
- H04L29 08
- H04M3 00
- H04M3 12
- H04M3 36
- H04M3 42
- H04M3 51
- H04M3 523
- H04M3 54
- H04M3 56
- H04M3 58
- H04M3 60
- H04M7 00
- H04M7 12
- H04Q3 00
- H04Q3 64
- H04Q3 66
Designated states1
- Contracting states, 1
- Italy