Leveraging enterprise content

FIELD

0001The present invention relates to a method and associated system for leveraging enterprise content within an enterprise intranet.

BACKGROUND

0002Managing information within a business comprises an inaccurate process with little flexibility. Allowing users to manage the information may include a complicated process that may be time consuming and require a large amount of resources. Accordingly, there exists a need in the art to overcome at least some of the deficiencies and limitations described herein above.

SUMMARY

0003The present invention provides a method comprising: receiving, by an enterprise content management (ECM) computing system comprising a computer processor, data associated with a subscriber; registering, by the computer processor based on the data, the subscriber with the ECM computing system; connecting, by the computer processor, devices belonging to the subscriber to the ECM computing system via an Intranet; retrieving, by the computer processor from the devices, metadata associated with content retrieved by the subscriber via the devices; classifying, by the computer processor based on analysis of the metadata, the content into formal content and informal content, wherein the formal content comprises content that has been uploaded to a primary repository of the ECM computing system, and wherein the informal content comprises content that has not been uploaded to the primary repository of the ECM computing system; monitoring, by the computer processor, multiple searches for additional content initiated by the subscriber; generating, by the computer processor for the subscriber based on the monitoring and results of the classifying, multifaceted search results associated with the formal content and the informal content; and presenting, by the computer processor to the subscriber, the multifaceted search results.

0004The present invention provides a computer program product, comprising a computer readable storage device storing a computer readable program code, the computer readable program code comprising an algorithm that when executed by a computer processor of an enterprise content management (ECM) computer system implements a method, the method comprising: receiving, by the computer processor, data associated with a subscriber; registering, by the computer processor based on the data, the subscriber with the ECM computing system; connecting, by the computer processor, devices belonging to the subscriber to the ECM computing system via an Intranet; retrieving, by the computer processor from the devices, metadata associated with content retrieved by the subscriber via the devices; classifying, by the computer processor based on analysis of the metadata, the content into formal content and informal content, wherein the formal content comprises content that has been uploaded to a primary repository of the ECM computing system, and wherein the informal content comprises content that has not been uploaded to the primary repository of the ECM computing system; monitoring, by the computer processor, multiple searches for additional content initiated by the subscriber; generating, by the computer processor for the subscriber based on the monitoring and results of the classifying, multifaceted search results associated with the formal content and the informal content; and presenting, by the computer processor to the subscriber, the multifaceted search results.

0005The present invention provides an enterprise content management (ECM) computer system comprising a computer processor coupled to a computer-readable memory unit, the memory unit comprising instructions that when executed by the computer processor implements a method comprising: receiving, by the computer processor, data associated with a subscriber; registering, by the computer processor based on the data, the subscriber with the ECM computing system; connecting, by the computer processor, devices belonging to the subscriber to the ECM computing system via an Intranet; retrieving, by the computer processor from the devices, metadata associated with content retrieved by the subscriber via the devices; classifying, by the computer processor based on analysis of the metadata, the content into formal content and informal content, wherein the formal content comprises content that has been uploaded to a primary repository of the ECM computing system, and wherein the informal content comprises content that has not been uploaded to the primary repository of the ECM computing system; monitoring, by the computer processor, multiple searches for additional content initiated by the subscriber; generating, by the computer processor for the subscriber based on the monitoring and results of the classifying, multifaceted search results associated with the formal content and the informal content; and presenting, by the computer processor to the subscriber, the multifaceted search results.

0006The present invention advantageously provides a simple method and associated system capable of managing information within a business.

BRIEF DESCRIPTION OF THE DRAWINGS

0007<figref idref="DRAWINGS">FIG. 1</figref>, including <figref idref="DRAWINGS">FIG. 1A</figref> and <figref idref="DRAWINGS">FIG. 1B</figref>, illustrates a system for leveraging enterprise content within an enterprise intranet, in accordance with embodiments of the present invention

0008<figref idref="DRAWINGS">FIG. 2</figref> illustrates an algorithm detailing a process flow enabled by the system of <figref idref="DRAWINGS">FIG. 1</figref>, in accordance with embodiments of the present invention.

0009<figref idref="DRAWINGS">FIG. 3</figref> illustrates a computer apparatus used by the system of <figref idref="DRAWINGS">FIG. 1</figref> for leveraging enterprise content within an enterprise intranet, in accordance with embodiments of the present invention.

DETAILED DESCRIPTION

0010<figref idref="DRAWINGS">FIG. 1</figref>, including <figref idref="DRAWINGS">FIG. 1A</figref> and <figref idref="DRAWINGS">FIG. 1B</figref>, illustrates a system <b>100</b> for leveraging enterprise content within an enterprise intranet, in accordance with embodiments of the present invention. System <b>100</b> comprises a database/repository <b>102</b>, end user specific systems <b>105</b>, and end user specific devices <b>108</b> applying input to a (community content/knowledge) management engine <b>112</b>. Management engine <b>112</b> generates multifaceted search results from content of database/repository <b>102</b>, end user specific systems <b>105</b>, and end user specific devices <b>108</b>. The multifaceted search results include formal content <b>115</b> and informal content <b>118</b>. Formal content may include, inter alia, content <b>115</b><i>a</i>, content <b>115</b><i>b</i>, and content <b>115</b><i>n</i>. Informal content may include, inter alia, metadata <b>118</b><i>a </i>for content <b>115</b><i>a</i>, metadata <b>118</b><i>b </i>for content <b>115</b><i>b</i>, metadata <b>118</b><i>c </i>for content <b>115</b><i>n</i>, and metadata <b>118</b><i>n </i>for content D. Management engine <b>112</b> enables the following processes: multiple searches <b>112</b><i>a</i>, analysis of content <b>112</b><i>b</i>, analysis of content state <b>112</b><i>c</i>, semantic analytics/text analytics/Web analytics <b>112</b><i>d</i>, and a decision process (e.g., should a document be comprised by a search result, select search result from formal or informal, etc). Database/repository <b>102</b> may include, inter alia, an enterprise content management (ECM) database <b>102</b><i>a</i>, ECM metadata <b>102</b><i>b</i>, past search results <b>102</b><i>n</i>. End user specific systems <b>105</b> may include, inter alia, a key management service (KMS) <b>105</b><i>a</i>, documentation systems <b>105</b><i>b</i>, service specific tools <b>105</b><i>c</i>, and storage systems <b>105</b><i>n</i>. End user specific devices <b>108</b> may include, inter alia, desktops <b>108</b><i>a</i>, laptops <b>108</b><i>b</i>, devices <b>108</b><i>c</i>, external storage devices <b>108</b><i>d</i>, and metadata <b>108</b><i>n. </i>

0011System <b>100</b> enables a method, data model and mechanism allowing a search for formal content and informal content using, inter alia, keywords, titles, author names, etc to search for content within an ECM system and systems within an extended enterprise intranet subscribing to a search and find content service. Formal content is defined herein as content that has been uploaded to a primary repository of an ECM computing system. Informal content is defined herein as content that has not been uploaded to the primary repository of the ECM computing system.

0012System <b>100</b> enables the following process for leveraging enterprise content within an enterprise intranet: <ul id="ul0001" list-style="none"><li id="ul0001-0001" num="0013">1. Each end user or system administrator subscribes to an Intranet ECM service and allows for the Intranet ECM service to connect to his/her system or device (agent based or agent less).</li><li id="ul0001-0002" num="0014">2. The Intranet ECM service collects/stores metadata (from connected systems and devices on in a primary ECM repository) associated with content from each system or device using a set of algorithms. The metadata may include, inter alia, a document type, a title, a created/updated last date, an author, top ten key words, top ten key technical words, etc.</li><li id="ul0001-0003" num="0015">3. Each time an end user logs into the Intranet ECM service and searches for specific content using key words, etc, the Intranet ECM service generates two search results: <ul id="ul0002" list-style="none"><li id="ul0002-0001" num="0016">a. A search of formal content that has been cleaned, processed, and uploaded to the primary ECM repository.</li><li id="ul0002-0002" num="0017">b. A search of informal content that has not been cleaned, processed, and uploaded to the primary ECM repository but exists on systems/devices that have subscribed to the ECM service and have been connected to the primary ECM repository/database/system via a secure enterprise intranet.</li></ul></li><li id="ul0001-0004" num="0018">4. The end user downloads relevant formal content from the ECM repository.</li><li id="ul0001-0005" num="0019">5. The end user generates a request for relevant informal content from contact names presented by a second search result.</li><li id="ul0001-0006" num="0020">6. Based on a frequency of the informal content being presented in the search result, an ECM administrator may contact content owners to formally share their content via the ECM system.</li></ul>

0021The following scenarios illustrate implementation examples for leveraging enterprise content within an enterprise intranet:

Example 1

0022An employee A of enterprise XYZ is a leading researcher in the field of “role based intelligence” and has published papers and presentations at multiple internal and external conferences in the field of “role based intelligence”. Employee A has uploaded his papers and presentations into an enterprise content management tool. Additionally, employee A has subscribed his systems and devices (e.g., two laptops and three external storage devices) to an ECM service thereby allowing additional employees to research his current work or reuse his work products.

0023An employee L has recently started working on a related topic applying “role based intelligence” and role based intelligence models for his process domains. Employee L has enabled a search for materials on the topic via an intranet ECM tool resulting in: <ul id="ul0003" list-style="none"><li id="ul0003-0001" num="0024">A. A list of formal content uploaded by employee A (and additional employees) that is related to his search criteria.</li><li id="ul0003-0002" num="0025">B. A list of informal content developed or being developed by employee A along with contact information for employee A.</li></ul>

0026Employee L contacts employee A and schedules a teleconference to discuss his current work and work products thereby allowing employee L to reuse his current work and work products that published via the ECM.

Example 2

0027Employee D is researching the field of nano-technology (i.e., for two decades). In the past year, a company employing employee D has developed a new business strategy to develop products based on nano-science and nano-technology thereby generating several searches associated with nano-science, nano-technology, nano-tubes, etc within an ECM repository. An ECM administrator notices that several of these searches results in a search list that refers to content in systems/devices belonging to employee D. Therefore, the ECM administrator contacts employee D and arranges to formalize and publish the content via the enterprise ECM system.

0028<figref idref="DRAWINGS">FIG. 2</figref> illustrates an algorithm detailing a process flow enabled by system <b>100</b> of <figref idref="DRAWINGS">FIG. 1</figref> for leveraging enterprise content within an enterprise intranet <b>2</b>, in accordance with embodiments of the present invention. Each of the steps in the algorithm of <figref idref="DRAWINGS">FIG. 5</figref> may be enabled and executed by a computer processor executing computer code. In step <b>200</b>, an enterprise content management (ECM) computing system (comprising a computer processor) receives data associated with a subscriber. The data may include, inter alia, basic registration information, end user HR and profile data, end user identity data, end user work place data, etc. In step <b>202</b>, the subscriber is registered (based on the data) with the ECM computing system. The subscriber may be registered voluntarily or as a requirement of a company policy. In step <b>204</b> devices belonging to the subscriber are connected to the ECM computing system via an (ECM) Intranet. In step <b>208</b>, metadata associated with content retrieved by the subscriber via the devices is periodically retrieved from the devices. The metadata may include, inter alia, information associated with document types of the content, titles of the content, dates created/updated for the content, authors of the content, keywords of the content, etc. In step <b>209</b>, subscriber data (implicit information from subscriber systems and peripheral devices) is periodically retrieved. In step <b>210</b>, the content is classified (based on analysis of the metadata) into formal content and informal content. The formal content comprises content (published or unpublished) that has been uploaded to a primary repository of the ECM computing system. The informal content comprises content that has not been uploaded to the primary repository of the ECM computing system. The analysis of the metadata may include text analytics, Web analytics, metadata analysis such as a date created/modified, a frequency of modifications by time periods, number of shares via emails, etc. In step <b>214</b>, multiple searches for additional content initiated by the subscriber are monitored. In step <b>218</b>, multifaceted search results associated with the formal content and the informal content are generated (based on results of steps <b>210</b> and <b>214</b>) and presented to the subscriber. The multifaceted search results comprise search results associated with the formal content and search results associated with the informal content. The formal content may include published or non-published content uploaded to an ECM repository. In step <b>224</b>, relevant formal content from the primary repository is downloaded in accordance with the multifaceted search results. Additionally, relevant informal content from contact devices belonging to users associated with the subscriber is downloaded in accordance with the multifaceted search results. In step <b>228</b>, a request for formally sharing a portion of the informal content with the ECM computing system is generated based on a frequency of a portion of the informal content being presented by the multifaceted search results and additional search results. The request is transmitted to owners of the portion of the informal content, said request.

0029<figref idref="DRAWINGS">FIG. 3</figref> illustrates a computer apparatus <b>90</b> used by system <b>2</b> of <figref idref="DRAWINGS">FIG. 1</figref> for leveraging enterprise content within an enterprise intranet, in accordance with embodiments of the present invention. The computer system <b>90</b> comprises a processor <b>91</b>, an input device <b>92</b> coupled to the processor <b>91</b>, an output device <b>93</b> coupled to the processor <b>91</b>, and memory devices <b>94</b> and <b>95</b> each coupled to the processor <b>91</b>. The input device <b>92</b> may be, inter alia, a keyboard, a mouse, etc. The output device <b>93</b> may be, inter alia, a printer, a plotter, a computer screen, a magnetic tape, a removable hard disk, a floppy disk, etc. The memory devices <b>94</b> and <b>95</b> may be, inter alia, a hard disk, a floppy disk, a magnetic tape, an optical storage such as a compact disc (CD) or a digital video disc (DVD), a dynamic random access memory (DRAM), a read-only memory (ROM), etc. The memory device <b>95</b> includes a computer code <b>97</b>. The computer code <b>97</b> includes algorithms (e.g., the algorithm of <figref idref="DRAWINGS">FIG. 2</figref>) for leveraging enterprise content within an enterprise intranet. The processor <b>91</b> executes the computer code <b>97</b>. The memory device <b>94</b> includes input data <b>96</b>. The input data <b>96</b> includes input required by the computer code <b>97</b>. The output device <b>93</b> displays output from the computer code <b>97</b>. Either or both memory devices <b>94</b> and <b>95</b> (or one or more additional memory devices not shown in <figref idref="DRAWINGS">FIG. 3</figref>) may comprise the algorithm of <figref idref="DRAWINGS">FIG. 2</figref> and may be used as a computer usable medium (or a computer readable medium or a program storage device) having a computer readable program code embodied therein and/or having other data stored therein, wherein the computer readable program code comprises the computer code <b>97</b>. Generally, a computer program product (or, alternatively, an article of manufacture) of the computer system <b>90</b> may comprise the computer usable medium (or said program storage device).

0030Still yet, any of the components of the present invention could be created, integrated, hosted, maintained, deployed, managed, serviced, etc. by a service supplier who offers to leverage enterprise content within an enterprise intranet. Thus the present invention discloses a process for deploying, creating, integrating, hosting, maintaining, and/or integrating computing infrastructure, comprising integrating computer-readable code into the computer system <b>90</b>, wherein the code in combination with the computer system <b>90</b> is capable of performing a method for leveraging enterprise content within an enterprise intranet. In another embodiment, the invention provides a business method that performs the process steps of the invention on a subscription, advertising, and/or fee basis. That is, a service supplier, such as a Solution Integrator, could offer to leverage enterprise content within an enterprise intranet. In this case, the service supplier can create, maintain, support, etc. a computer infrastructure that performs the process steps of the invention for one or more customers. In return, the service supplier can receive payment from the customer(s) under a subscription and/or fee agreement and/or the service supplier can receive payment from the sale of advertising content to one or more third parties.

0031While <figref idref="DRAWINGS">FIG. 3</figref> shows the computer system <b>90</b> as a particular configuration of hardware and software, any configuration of hardware and software, as would be known to a person of ordinary skill in the art, may be utilized for the purposes stated supra in conjunction with the particular computer system <b>90</b> of <figref idref="DRAWINGS">FIG. 3</figref>. For example, the memory devices <b>94</b> and <b>95</b> may be portions of a single memory device rather than separate memory devices.

0032While embodiments of the present invention have been described herein for purposes of illustration, many modifications and changes will become apparent to those skilled in the art. Accordingly, the appended claims are intended to encompass all such modifications and changes as fall within the true spirit and scope of this invention.