System for managing formal mentoring programs

BACKGROUND

0001The present application relates to software and more specifically to systems and methods for facilitating mentoring activities and relationships.

0002Mentoring systems and methods are particularly important in enterprise applications, where enhanced employee knowledge and skill obtained via a mentoring program may improve enterprise efficiency and profitability.

0003Conventionally, enterprise mentoring programs are implemented and managed manually by Human Resources (HR) department personnel. Employees of an HR department may manually select mentors and match them with mentees. The HR department may then facilitate exchange of contact information between the mentors and mentees. Electronic communications between mentors and mentees may then be monitored by HR.

0004However, HR departments often lack efficient standardized tools for initiating, cultivating, supporting, and monitoring mentoring relationships. Consequently, enterprises often lack important knowledge, such as which employees are effective mentors, which employees wish to be mentors, which employees which to be mentored, and so on. Furthermore, the dearth of effective enterprise mentoring tools may inhibit overall corporate goal attainment, as employee potential is not fully realized.

SUMMARY

0005An example method for facilitating mentoring in an enterprise includes establishing a set of candidate mentors and a set of candidate mentees; providing a first user option to match a candidate mentor with a candidate mentee from the set of candidate mentors and the set of candidate mentees, respectively, yielding a mentor and an associated mentee in response thereto; selectively tracking a first performance parameter of the mentee over an interval during which a mentoring relationship exists and providing an indication of a change in the first performance parameter over time; and providing a second user option to initiate an action in response to the indication.

0006In an illustrative embodiment, the action includes initiating an increase in compensation for the mentee or mentor when the indication indicates an improvement in a particular performance parameter, wherein the improvement results in the performance parameter exceeding a predetermined criterion. Alternatively, or in addition, the action includes adjusting or providing a user option for adjusting a performance rating of the mentor based on the indication.

0007The example method further includes providing a collaborative user interface for enabling a mentor to communicate with a mentee. The collaborative user interface may include a third user option to assign one or more tasks to a mentee, and a fourth user option to rate a performance of the mentee, resulting in a second performance parameter.

0008Profile information pertaining to a profile of each candidate mentor and each candidate mentee may be retrieved from an Enterprise Resource Planning (ERP) application to a mentoring system. The ERP application may include a talent management application. The profile information may include an indication of the first performance parameter pertaining to each candidate mentee and candidate mentor. The first performance parameter may include, for example, a measure of quota attainment pertaining to each candidate mentee who is a salesperson.

0009A fifth user option enables filtering of set of enterprise personnel based on one or more predetermined criteria to yield an initial set of candidate mentors and an initial set of candidate mentees. The one or more predetermined criteria may include an indication of a particular skill or knowledge or lack thereof. A sixth user option enables a candidate mentor or mentee to associate one or more search tags with themselves. Example search tags may specify available time intervals for mentoring, a location of the candidate mentor, and so on. A seventh user option enables a candidate mentor to indicate that they are not available to be a mentor. Additional user options enable candidate mentors and mentees to perform searches for candidate mentees and mentors, respectively, who meet one or more search criteria pertaining to one or more tags.

0010The novel design of certain embodiments discussed herein is facilitated by software mechanisms for enabling tracking the effectiveness of mentoring, such as by monitoring changes in performance metrics or scores over time or other indicators that may suggest that a participant in a mentoring program is improving their ability to contribute to the overall enterprise goals.

0011Furthermore, certain embodiments disclosed herein may enable Hunan Resources (HR) personnel to have improved visibility into both informal and formal mentoring relationships; to have efficient mechanisms for accessing mentoring effectiveness; to have effective mechanisms for providing incentives, such as compensation for participation and improved work performance; to facilitate mentors and mentees finding each other, and so on.

0012A further understanding of the nature and the advantages of particular embodiments disclosed herein may be realized by reference of the remaining portions of the specification and the attached drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

0013<figref idref="DRAWINGS">FIG. 1</figref> is a diagram of a first example embodiment of an enterprise mentoring system.

0014<figref idref="DRAWINGS">FIG. 2</figref> is a diagram of a second example embodiment of an enterprise mentoring system.

0015<figref idref="DRAWINGS">FIG. 3</figref> is a diagram of an example mentor user interface display screen adapted for use with the systems of <figref idref="DRAWINGS">FIGS. 1-2</figref>.

0016<figref idref="DRAWINGS">FIG. 4</figref> is a diagram of an example mentee user interface display screen adapted for use with the systems of <figref idref="DRAWINGS">FIGS. 1-2</figref>.

0017<figref idref="DRAWINGS">FIG. 5</figref> is a diagram of an example administrator user interface display screen adapted for use with the systems of <figref idref="DRAWINGS">FIGS. 1-2</figref>.

0018<figref idref="DRAWINGS">FIG. 6</figref> is a flow diagram of a first example method adapted for use with the embodiments of <figref idref="DRAWINGS">FIGS. 1-5</figref>.

0019<figref idref="DRAWINGS">FIG. 7</figref> is a flow diagram of a second example method adapted for use with the embodiments of <figref idref="DRAWINGS">FIGS. 1-5</figref>.

DETAILED DESCRIPTION OF EMBODIMENTS

0020Although the description has been described with respect to particular embodiments thereof, these particular embodiments are merely illustrative, and not restrictive.

0021While the present application is discussed with respect to business mentoring systems that interface with or otherwise leverage Enterprise Resource Planning (ERP) software, embodiments are not limited thereto. For example, any learning environment, such as a university, non-profit organization, government, or the Internet in general, may benefit from a system for facilitating matching mentors with mentees and tracking subsequent changes in performance parameters of participants and initiating actions in response thereto in accordance with embodiments discussed herein.

0022For the purposes of the present discussion, an enterprise may be any organization of persons, such as a business, university, government, military, and so on. The terms “organization” and “enterprise” are employed interchangeably herein. Personnel of an organization or enterprise, i.e., enterprise personnel, may include any persons associated with the organization, such as employees, contractors, board members, and so on.

0023A mentoring relationship may be any association between two or more entities for the purpose of transferring knowledge or enhancing skill of one or more of the entities. Mentoring activities may include providing advice and support to facilitate career development, goal attainment, and so on. A mentoring system may be any collection of one or more software applications or components for initiating, monitoring, and/or otherwise facilitating mentoring relationships. The terms “mentoring system” and “mentoring program” are employed interchangeably herein.

0024A mentor (also called a teacher, instructor, guide, or expert herein) may be any person that is providing knowledge, guidance, or other instruction as a participant in a mentoring relationship. Similarly, a mentee (also called a student or protégé herein) may be a participant in a mentoring relationship who is being instructed, guided, or is otherwise receiving information from a mentor. A candidate mentor may be a person who is being considered (by anyone) to act as a mentor. In certain embodiments discussed herein, a candidate mentor may indicate a willingness to be a mentor. Similarly, a candidate mentee is a person who is being considered, e.g., by an administrator or other enterprise personnel, to act as a mentee. In certain embodiments discussed herein, a candidate mentee may indicate a willingness to be a mentee, i.e., to participate in a mentoring program and receive instruction from a mentor.

0025For clarity, certain well-known components, such as hard drives, processors, operating systems, power supplies, and so on, have been omitted from the figures. However, those skilled in the art with access to the present teachings will know which components to implement and how to implement them to meet the needs of a given application.

0026<figref idref="DRAWINGS">FIG. 1</figref> is a diagram of a first example embodiment of an enterprise mentoring system <b>10</b>. The example system <b>10</b> includes a talent review and selection module <b>12</b>, which communicates with a collaborative mentoring module <b>14</b>. Both the talent review and selection module <b>12</b> and the collaborative mentoring module <b>14</b>. The collaborative mentoring module <b>14</b> communicates with a goals management and performance system <b>16</b>. An analytics module <b>18</b> communicates with the goals management and performance system <b>16</b> and the talent review and selection module <b>12</b>.

0027For illustrative purposes, an administrator user interface <b>22</b> is shown communicating with the talent review and selection module <b>12</b>. An employee user interface <b>20</b> communicates with the goals management and performance system <b>16</b>. Note that the user interfaces <b>20</b>, <b>22</b> may include both software and hardware, such as Graphical User Interface (GUI) software for rendering display screens, and monitors, keyboards, and so on, for interacting with the GUI.

0028In an example operative scenario, an administrator, such as a manager with administrator access rights and permissions, may log into the system <b>10</b> via the administrator user interface <b>22</b>. The talent review and selection module <b>12</b> includes one or more routines, i.e., computer code, for accessing data pertaining to employees of the associated enterprise. The talent review and selection module <b>12</b> may be implemented, for example, in combination with the teachings of U.S. patent application, Ser. No. ______, Attorney Docket No. ORACP0045-ORA110302-US-NP, entitled SYSTEM FOR AUTOMATED SALES TEAM IDENTIFICATION AND/OR CREATION, filed on ______, which is herein incorporated by reference in full.

0029In the present example operative scenario, an administrator, such as a manager, employs functionality provided by the talent review and selection module <b>12</b> to filter employees, yielding candidate mentors and candidate mentees. The filtering may be based on performance parameters or other criteria associated with each enterprise employee or other personnel. Such performance parameters or criteria may be retrieved from preexisting ERP software applications, such as Human Capital Management (HCM), Incentive Compensation (IC) systems, Customer Relationship Management (CRM) systems, and so on. Alternatively, or in addition, the talent review and selection module <b>12</b> may be implemented as a component, such as a talent management software component, of an existing ERP software application.

0030For the purposes of the present discussion, ERP software may be any set of computer code that is adapted to facilitate managing resources of an organization. Example resources include Human Resources (HR), financial resources, assets, employees, and so on, of an enterprise. The terms “ERP software” and “ERP application” may be employed interchangeably herein. However, an ERP application may include one or more ERP software modules or components, such as user interface software modules or components.

0031A talent management system or application may be any software application or functionality for facilitating selecting, organizing, or managing enterprise personnel or tasks performed thereby. Personnel of an organization may include any persons associated with the organization, such as employees, contractors, board members, and so on. Talent management systems, also called personnel management systems herein, may be employed in various applications, including, but not limited to, hiring enterprise personnel, determining compensation, developing capabilities, utilizing capabilities, and constructing, organizing, and managing sales teams and associated tasks.

0032An Incentive Compensation (IC) system, also called a compensation management system, may be any collection of software components, such as a database, adapted to facilitate managing and allotting compensation and incentives to persons associated with an enterprise. Examples of compensation include salaries, commissions, retirement benefits, healthcare programs, vacation allotment, and so on. Examples of incentives include offers to increase or decrease compensation based on individual performance.

0033A Customer Relationship Management (CRM) system may be any software that is adapted to facilitate managing, organizing, or controlling business process, such as sales activities, involving customers. Certain CRM systems may track sales performance, such as quota attainment consistency, frequency, and/or track record of enterprise employees.

0034A Human Capital Management (HCM) system, also called a human resource management system, may be any software that is adapted to facilitate managing persons of an enterprise. Certain HCM systems are adapted to facilitate hiring, retaining, using and developing capabilities of enterprise personnel, and so on. Note that various types of systems may include other system. For example certain HCM systems may include IC systems and talent management systems as components thereof. Page: 9

0035Data maintained via the talent review and selection module <b>12</b> may include additional data obtained from questionnaires completed by newly hired persons, and/or additional data provided via the employee user interface <b>20</b>, as discussed more fully below. For example, the employee user interface <b>20</b> may be adapted to enable candidate mentors and mentees to add descriptors or tags associated with themselves to facilitate the matching process between mentors and mentees. Examples of tags include indications as to whether a candidate mentor is willing to mentor; indications as to whether a candidate mentee is willing to be mentored; locations of candidate mentors and mentees; areas of expertise, and so on.

0036In the present specific embodiment, the talent review and selection module <b>12</b> includes additional code for enabling an administrator, via the user interface <b>22</b>, to assign a mentor to a mentee and vice versa. The talent review and selection module <b>12</b> may be adapted to suggest mentor-mentee matches based on a predetermined matching algorithm. In an example scenario, the matching algorithm uses parameters, i.e., criteria, such as location, availability, subject mater, social network relations, performance parameters, and so on to suggest a match. Exact details of the matching algorithm are implementation specific. Those skilled in the art with access to the present teachings may readily determine and implement a matching algorithm to meet the needs of a given implementation without undue experimentation.

0037For the purposes of the present discussion, a formal mentoring relationship may be any mentoring relationship wherein the mentor and the mentee are matched by a third party, such as an administrator. The general content, goals, tasks, and/or direction of the formal mentoring relationship may, in certain cases, be guided by the administrator. Hence, when an administrator employs the administrator user interface <b>22</b> and associated talent review and selection module <b>12</b> to assign a mentor to a mentee and vice versa, the resulting mentoring relationship is called a formal mentoring relationship.

0038An informal mentoring relationship may be any mentoring relationship wherein the mentor and mentee form a relationship themselves, i.e., match themselves. In certain cases, the content and direction of the informal mentoring relationship is determined by the mentor and/or mentee. Hence, when employees (or other enterprise personnel) use the employee user interface <b>20</b> to select and form mentoring relationships, the resulting mentoring relationships are called informal mentoring relationships. Both informal and formal mentoring relationships may be tracked via the collaborative mentoring module <b>14</b> in communication with the talent review and selection module <b>12</b>.

0039In the present operative scenario, an administrator has employed the talent review and selection module <b>12</b> to determine an initial set of matches between mentors and mentees. Information pertaining to these qualified, i.e., filtered matches, which may have been selected by the talent review and selection module <b>12</b> and approved by the administrator, is forwarded to the goals management and performance system <b>16</b>.

0040The goals management and performance system <b>16</b> includes computer code for interfacing the employee user interface <b>20</b> with the collaborative mentoring module <b>14</b>. The goals management and performance system <b>16</b> also provides functionality for enabling employees to, for example, set goals consistent with enterprise goals. The goal information may be fed back to the talent review and selection module <b>12</b> to facilitate matching mentors with mentees. Additional functionality and associated computer code, such as for enabling a user to specify a goal to be a mentor; for enabling searching for mentors and mentees; for enabling a user to specify a willingness to be mentored, and so on, may be implemented via the goals management and performance system <b>16</b>.

0041After a mentoring relationship is established, such as via an administrator employing the administrator user interface <b>22</b> and/or via employees using the employee user interface <b>20</b>, the resulting mentor and mentee may work together via a collaborative workspace. Collaborative workspace functionality may be implemented via the collaborative mentoring module <b>14</b>. The collaborative mentoring module <b>14</b> is adapted to enable users, such as mentors and mentees to create tasks, schedule meetings, write notes, discuss topics privately, discuss learning goals and aspirations, and so on. Exact details for implementing shared workspace areas to facilitate collaboration, are implementation specific. Those skilled in the art with access to the present teachings may readily implement appropriate functionality to meet the needs of a given implementation without undue experimentation.

0042In the present operative scenario, if an administrator has not assigned a particular employee to a mentoring relationship, the particular employee may select their own relationship if desired. For example, an employee that has logged into the goals management and performance system <b>16</b> via the employee user interface <b>20</b> may choose to select a mentor or a mentee. A set of prequalified mentors and/or mentees based on matching performed via an administrator (or performed automatically) via the talent review and selection module <b>12</b>, may be displayed for or otherwise accessible to each employee logging in to the goals management and performance system <b>16</b>. Further searches may be made, or other options may be provided, to enable employees to efficiently establish mentoring relationships. Alternatively, the initial set of mentors and/or mentees may comprise the set of all enterprise personnel, less enterprise personnel who have indicated that they do not wish to be a mentor or mentee.

0043In addition, mentor-mentee matches that are forwarded from the talent review and selection system <b>12</b> may be categorized according to preexisting enterprise goals. Details pertaining to preexisting enterprise goals are maintained via the goals management and performance system <b>16</b>. For example, if a particular mentor-mentee relationship pertains to improving a mentee's sales performance, then this relationship may be assigned to a particular sales department goal. When an employee uses the employee user interface <b>20</b> to log into the goals management and performance system <b>16</b>, the employee may see preselected candidate mentors, which the employee may choose from to initiate a mentoring relationship in view of achieving a particular goal.

0044Mentoring activities pertaining to different mentoring relationships may be monitored by an administrator via the administrator user interface <b>22</b> and talent review and selection module <b>12</b>, which communicates with the collaborative mentoring module <b>14</b>. In addition, the mentoring analytics module <b>18</b>, which communicates with the goals management and performance system <b>16</b> and the talent review and selection module <b>12</b>, is adapted to track changes in employee ratings and data, including those participating in mentoring programs. The ratings and data, which may include one or more performance parameters, may be retrieved by the mentoring analytics module <b>18</b> from the goals management and performance system <b>16</b>, the talent review and selection module <b>12</b>, and/or via another sources, such as another ERP application. In addition, ratings that mentors have given to mentees and vice versa (e.g., via the employee user interface <b>20</b>) may be collected by the mentoring analytics module <b>18</b>. The mentoring analytics module <b>18</b> may include code for generating graphs and charts, which may be displayed to an administrator using the administrator user interface <b>22</b> to access the talent review and selection module <b>12</b>.

0045Alternatively, or in addition to retrieving data and performance parameters, the mentoring analytics module <b>18</b> may be adapted to compute performance ratings in accordance with a predetermined computation formula based on retrieved data. The computed performance ratings may be compared with those of other enterprise personnel. In addition, relative rates of change in performance parameters may also be computed and displayed.

0046Enterprise personnel using the employee user interface <b>20</b> to establish informal mentoring relationships may have the option to submit the resulting relationship(s) (e.g., to the talent review and selection module <b>12</b>) for tracking and/or monitoring by an administrator. In addition, users may have an option to make a particular connection or mentoring relationship private or public. In certain implementations, making a mentoring relationship private will make the relationship not visible to other users of a social network. The social network may be implemented via or otherwise interfaced with the collaborative mentoring module <b>14</b>.

0047The collaborative mentoring module <b>14</b> includes computer code for enabling generation of collaborative user interface functionality that is accessible via the employee user interface <b>20</b>. For the purposes of the present discussion, a collaborative user interface, such as a group space, may be any user interface display screen or mechanism whereby plural users may simultaneously access the user interface display screen or mechanism. In general, in embodiments discussed herein, persons involved in a mentoring program implemented via the system <b>10</b>, or persons who are otherwise part of a particular team or enterprise social network, may be assigned a common group space, i.e., collaborative user interface to facilitate collaboration.

0048In addition, depending upon selected implementation details, making a mentoring relationship private may make the relationship unavailable for monitoring via an administrator. Alternatively, making a relationship private will allow monitoring by an administrator but will make the relationship not accessible or viewable to other participants of the social network. Exact details as to how such “make private” functionality works are implementation specific. Those skilled in the art with access to the present teachings may readily implement appropriate functionality to meet the needs of a given implementation without undue experimentation.

0049In the present specific embodiment, employees and/or other enterprise personnel may have additional incentives to participate in mentoring relationships and associated programs and to have their relationships monitored by an administrator. For example, the talent review and selection module <b>12</b> may track changes in performance of a mentee relative to a general population of enterprise personnel. Substantial changes, i.e., changes in performance parameters exceeding one or more predetermined thresholds, may cause automatic generation of a signal or alert, which is viewable by an administrator via the administrator user interface <b>22</b>. The signal or alert may be a system-generated recommendation for a raise or other increase in compensation (e.g., a bonus) to reward the performance of a mentee and/or an associated mentor. Furthermore, the administrator may adjust one or more additional performance parameters based on the indication. For example, and administrator observing that a mentee has rapidly improved in a particular knowledge area may adjust or increase a versatility metric (or other measurement) pertaining to the mentee. The adjusted metric may be stored in association with an employee profile pertaining to the mentee. The resulting information stored in the employee profile may then be used by other ERP modules, such as an incentive compensation system. Similarly, a mentor may be flagged for an increase in compensation when the performance of an associated mentee increases faster than a predetermined threshold rate or measurement.

0050For the purposes of the present discussion, a performance parameter, also called a performance metric, may be any measurement or other indicator associated with a person or thing. Examples of metrics include sales performance scores, versatility levels, rates of changes of performance scores, and so on. A versatility measurement of a person may be any measurement quantifying the persons ability to adapt to various work environments or to accomplish a new set of enterprise objectives or tasks. A performance score, such as a metric indicating sales quota performance consistency, may be any measurement indicating or estimating a person's ability to accomplish one or more tasks and/or goals based on historical data.

0051Hence, unlike conventional mentoring systems, which often lack built in mechanisms for encouraging and rewarding participation, certain embodiments disclosed herein may facilitate compensating participants for not just participation in a mentoring system, but for improved performance occurring simultaneously with participation in the mentoring system or program <b>10</b>. Compensation mechanisms may be automatic or may be reviewed by an administrator. Recommendations for increases in compensation may be forwarded directly from the talent review and selection system <b>12</b> to an Incentive Compensation (IC) ERP application (and/or other ERP application) or may first be passed to an administrator via the administrator user interface <b>22</b>.

0052While various modules of <figref idref="DRAWINGS">FIG. 1</figref> are shown as separate modules, those skilled in the art will appreciate that the various modules may be combined into a single module on a single machine; may be integrated with preexisting ERP software; may be implemented as a distributed application that is distributed across a network, and so on, without departing from the scope of the present teachings. Furthermore, various connections between modules are illustrative only. Other connections may be provided. For example, the administrator user GUI and hardware <b>22</b> may interface directly with the goals management and performance system <b>16</b>, the collaborative mentoring module <b>14</b>, the mentoring analytics module <b>18</b>, and so on.

0053<figref idref="DRAWINGS">FIG. 2</figref> is a diagram of a second example embodiment of an enterprise mentoring system <b>30</b>. The alternative enterprise mentoring system <b>30</b> is shown leveraging information, such as employee talent profile information <b>42</b>, available via preexisting ERP software applications. For illustrative purposes, the preexisting ERP software applications are shown including a talent management application <b>32</b>, which accommodates the talent profile information <b>42</b>, and communicates with additional ERP applications <b>40</b>. The additional ERP applications <b>40</b> may include, for example, CRM, HCM, and IC systems.

0054A mentoring module <b>34</b> includes collaborative user interface GUI software <b>50</b>, which is accessible via a mentor user interface <b>52</b> and a mentee user interface <b>54</b>. The collaborative GUI software further communicates with a mentor module <b>46</b> and a mentee module <b>48</b>. The mentor module <b>46</b> stores information and functionality pertaining to mentors. The information and functionality may be retrieved by the mentoring module <b>34</b> from the ERP applications, such as the talent profiles <b>42</b> of the talent management software <b>42</b>. In addition, certain information and functionality may be populated via a mentor employing the mentor user interface <b>52</b>. For example, the mentor user interface <b>52</b> and accompanying collaborative GUI software <b>50</b> may be adapted to enable a mentor to tag themselves via tags <b>58</b>; to set their availability status and times <b>60</b>; to specify desired physical mentoring locations <b>62</b>; to specify particular expertise levels and areas <b>64</b>, such as specific knowledge areas or subject matter; to specify answers to questionnaires <b>66</b>; and so on.

0055Similarly, the mentee module <b>48</b> stores information and functionality pertaining to mentees. For example, a mentee may employ the mentee user interface software <b>54</b> and accompanying collaborative GUI software <b>50</b> to tag themselves via search tags <b>68</b>; to establish or set availability for being mentored <b>70</b>; to set preferred location(s) <b>72</b> to be mentored; to select subjects or topics <b>74</b> on which to be mentored; to provide answers to questionnaires <b>76</b>, and so on.

0056Candidate mentors and mentees may employ the user interfaces <b>52</b>, <b>54</b> to search for appropriate mentees and mentors, respectively, and to thereby establish one or more mentoring relationships. Once one or more mentoring relationships are established, the relationship tracking module <b>36</b> is adapted to monitor the progress of the relationships. Progress monitoring may include noting when a relationship begins and ends, whether predetermined tasks have been completed, what performance ratings mentors have assigned to mentees, and so on. Exact details as to what aspects of a mentoring relationship are tracked are implementation specific and may vary depending upon the needs of a given implementation.

0057The analytics module <b>38</b> includes computer code for selectively retrieving relationship data from the relationship tracking module <b>36</b> for incorporation into analytic measurements as needed. Analytic measurements may include changes in predetermined performance measurements associated with mentors and mentees, and so on. Note that certain performance metrics, such as sales quota attainment, may be tracked by other ERP systems, such as an HCM system included in the additional ERP applications <b>40</b>. The analytics module <b>38</b> may selectively pull data from the additional ERP applications <b>40</b> to calculate analytics. Similarly, the analytics module <b>38</b> may forward calculated analytics measurements to the ERP applications <b>32</b>, <b>40</b> for storage in association with a mentor and/or mentee.

0058In an example operative scenario, a sales person employs the mentee user interface <b>54</b> to establish a mentoring relationship with a selected mentor with the intent to improve sales performance, e.g., as measured by sales quota performance measurements. A sales quota performance measurement may be any metric that is a function of how frequently a sales person meets a sales quota and/or by what margin.

0059The ERP applications <b>40</b> may track sales quota attainment data for all sales persons of the enterprise that is employing the mentoring system <b>30</b>. Accordingly, the analytics module <b>38</b> may calculate a rate of change in the sales quota attainment metric for a given mentee relative to all other sales employees to note a relative improvement in the metric in response to participation in a mentoring program. If a mentee's sales quota substantially increases relative to other employees, this may indicate that the mentoring system <b>30</b> is achieving a degree of success. Furthermore, the analytics module <b>38</b> may be employed to generate graphs or other visualizations for graphically displaying one or more performance metrics as a function of time and/or as a function of another predetermined metric, as discussed more fully below.

0060An administrator employing the administrator user interface <b>56</b> may then view these metrics and determine whether to recommend increased compensation to the mentee and/or mentor showing improved performance. This may facilitate providing incentives for employees to participate in the mentoring system <b>30</b>.

0061Alternatively, or in addition, the analytics module <b>38</b> may run computer code for automatically generating a recommendation for increased compensation for one or more of the mentees and/or mentors whose data is maintained via the mentor module <b>46</b> and/or mentee module <b>48</b>. In addition, in the present embodiment, mentors and mentees may optionally view certain relationship tracking information by the relationship tracking module <b>36</b>, which communicates with the GUI software <b>50</b>, which communicates with the mentor user interface <b>52</b> and the mentee user interface <b>54</b>.

0062Hence, the analytics module <b>38</b> may facilitate graphically depicting performance parameters for a mentee and/or mentor and may further facilitate graphically depicting changes in the performance parameters.

0063Mentors and mentees may employ the user interfaces <b>52</b>, <b>54</b> to enter search queries to locate each other and establish mentoring relationships. Alternatively, or in addition, an administrator with access to the administrator user interface <b>56</b> may approve and/or select matches between candidate mentors and mentees to thereby establish mentoring relationships between mentees and mentors.

0064In certain implementations, the system <b>30</b> may operate in one of plural modes. The administrator user interface <b>56</b> may include user interface controls for enabling an administrator to set the operational mode of the system <b>30</b>. For example, in one operational mode, all candidate mentor-mentee matches are selected or otherwise determined by an administrator. In another operational mode, all candidate mentor-mentee matches are selected or otherwise determined by candidate mentors and candidate mentees. In this case, mentors and mentees may selectively submit the associated mentoring relationship for monitoring via an administrator employing the administrator user interface <b>56</b>. The relationship may be submitted to the administrator user interface <b>56</b> via the GUI software <b>50</b>. In a third operational mode, mentors and mentees may be selected for a mentoring relationship by an administrator or the candidate mentors and mentees.

0065<figref idref="DRAWINGS">FIG. 3</figref> is a diagram of an example mentor user interface display screen <b>90</b> adapted for use with the systems <b>10</b>, <b>40</b> of <figref idref="DRAWINGS">FIGS. 1-2</figref>. The example administrator user interface display screen <b>90</b> includes a connections area <b>94</b> for indicating persons in a particular mentor's social network. In the present example, the mentor employing the user interface display screen <b>90</b> includes a mentee <b>98</b> as a social connection. A time widget <b>100</b> indicates time remaining that the mentor has allocated for mentoring the mentee <b>98</b>. A make-private user interface control <b>96</b> provides an option for a mentor to make the relationship between the mentor and the mentee <b>98</b> not visible to other persons in the social network.

0066A mentor may rate a particular mentee by selecting a rate-mentee user interface control <b>102</b>. Selection of the rate-mentee user interface control <b>102</b> may activate another dialog box or user interface display screen, whereby a mentor may grade or otherwise provide a performance measurement or indication pertaining to a particular mentee. For example, if a mentee completes an assigned task to the mentor's satisfaction, the mentor may provide an appropriate grade for the mentee's performance by selecting the rate-mentee user interface control <b>102</b> and entering appropriate scores or other parameters.

0067An assign-tasks button <b>104</b> provides a user option to specify tasks, such as particular exercises, for a mentee to perform. Selection of the assign-tasks button <b>104</b> may activate another user interface display screen or dialog box, whereby a mentor may provide details pertaining to a task that is being assigned.

0068An activity stream <b>92</b>, which may be implemented via a blog mechanism or other activity-stream mechanism, may be employed by mentors and mentees to provide updates as to what tasks they are currently working on; to provide other notes, and so on.

0069A search-tag user interface control <b>106</b> represents an option to access functionality for enabling a mentor to specify search tags pertaining to the mentor. For example, selection of the search-tag user interface control <b>106</b> may activate another user interface display screen or dialog box whereby a mentor may specify particular knowledge areas for which they are willing to mentor; to specify which languages the mentor speaks; to specify where the mentor is willing to meet a mentee for in person meetings, and so on. Exact search tag details are implementation specific and may vary.

0070A workspace-access control <b>110</b> is adapted to enable a mentor to access common electronic workspaces for mentors and mentees to meet. For example, a mentor may establish a particular workspace to share with a mentee, and this workspace may be specified and established via one or more user interface display screens or dialog boxes that may appear in response to selection of the workspace-access control <b>110</b> option.

0071A mentor may select an availability-establishing user interface control <b>108</b> to activate a user interface display screen or dialog box whereby the mentor may specify available times for mentoring; whether the mentor is available at all to be a mentor; how much time a mentor has remaining for mentoring tasks, and so on. Exact availability details are implementation specific and may vary among implementations.

0072A mentee search option <b>112</b> and accompanying search field <b>114</b> may be employed by a mentor to search for mentees with which to establish a mentoring relationship. For example, a mentor may enter a query in the field <b>114</b> and then select the corresponding mentee search option <b>112</b>. Search results may be displayed in a subsequently displayed screen or dialog box.

0073An autoselect option <b>116</b> provides a mentor an option to have the underlying system suggest a match or to automatically match the mentor with a particular mentee. Selection of the autoselect option <b>116</b> may result in display of an additional display screen or dialog box illustrating one or more automatically selected mentees. User options may be provided to enable a mentor to approve of a particular selection made by the underlying system.

0074Note that various user interface controls, such as the mentee search option <b>112</b> may be implemented via other controls, and not merely buttons. For example, the mentee search option <b>112</b> may be replaced with a field whereby particular check boxes may be chosen to construct a query. In addition, while activation of various interface controls may activate subsequent display screens or dialog boxes, alternatively appropriate windows or fields may appear within the same user interface display screen <b>90</b> as opposed to separately therefrom. For example, search results may appear in a field that is generated below the mentee search option <b>112</b> in response to selection thereof.

0075<figref idref="DRAWINGS">FIG. 4</figref> is a diagram of an example mentee user interface display screen <b>130</b> adapted for use with the systems <b>10</b>, <b>40</b> of <figref idref="DRAWINGS">FIGS. 1-2</figref>. The example mentee user interface display screen <b>130</b> includes various user interface controls, fields, and display areas, such as an activity stream <b>132</b>, a connections area <b>134</b> for displaying social network connections, a rate-mentor user option <b>142</b>, a define-availability user option <b>148</b>, a specify-search-tags user option <b>146</b>, a search-mentors user option <b>152</b> and search field <b>154</b>, and an autoselect mentor user option <b>156</b>.

0076Various user interface components, such as the activity stream <b>132</b>, connections display region <b>134</b>, define-availability user option <b>148</b>, and so on, of the user interface display screen <b>130</b> operate similarly to the corresponding components <b>92</b>, <b>94</b>, <b>108</b>, respectively, of the mentor user interface display screen <b>90</b> of <figref idref="DRAWINGS">FIG. 3</figref>, with the exception that such functionality is accessed from the prospective of a mentee or candidate mentee.

0077For example, the connections area <b>134</b> illustrates an example mentor connection <b>138</b> and associated time-remaining indicator <b>140</b>. The time-remaining indicator <b>140</b> may indicate how much time remaining that the mentor associated with the mentor indication <b>138</b> has available to provide mentoring services. The define-availability user option <b>148</b> may enable a candidate mentee or existing mentee to indicate times at which the mentee is available to be mentored. The specify-search-tags user option <b>146</b> may facilitate access to functionality, e.g., display screen(s) and/or dialog box(es) to enable a mentee to tag themselves for registration in an underlying search engine that conducts searches in response to selection of the search-mentee control <b>152</b> of <figref idref="DRAWINGS">FIG. 4</figref> or the search-mentor control <b>112</b> of <figref idref="DRAWINGS">FIG. 3</figref>.

0078Similarly, the autoselect mentor user option <b>156</b> is adapted to cause the underlying system to select a mentor for the mentee based on predetermined knowledge about the candidate mentee and candidate mentors. The predetermined knowledge may be maintained, for example, in the talent profile information <b>42</b> of the talent management system <b>32</b> of <figref idref="DRAWINGS">FIG. 3</figref>.

0079In the present example embodiment, a mentee may also rate a particular mentor by selecting the rate-mentor user option <b>142</b> and completing one or more fields in a subsequently displayed dialog box for rating mentors. Mentor and mentee ratings may be forwarded, for example, to the relationship tracking module <b>36</b> and analytics module <b>38</b> of <figref idref="DRAWINGS">FIG. 2</figref>. Mentor and mentee ratings may be subsequently used as search criteria, e.g., in the search field <b>154</b>, to search for mentors with which to create a mentoring relationship.

0080Various user interface controls for enabling a particular mentor and/or mentee to agree to forming a mentoring relationship are implementation specific. For example, in certain implementations, an informal relationship may begin by exchanging email, and the associated relationship may then be submitted for monitoring via an administrator. The resulting relationship may then appear in the mentor's and mentee's social networks. User options for messaging a particular member of the social network <b>134</b> may be implemented according to various well-known social networking user interfaces.

0081<figref idref="DRAWINGS">FIG. 5</figref> is a diagram of an example administrator user interface display screen <b>170</b> adapted for use with the systems <b>10</b>, <b>40</b> of <figref idref="DRAWINGS">FIGS. 1-2</figref>. The example user interface display screen <b>170</b> includes a mentoring-analytics section <b>174</b>. The mentoring-analytics section <b>174</b> includes a performance-metric plotting control <b>176</b>, the selection of which may activate another user interface display screen or dialog box whereby an administrator may select various metrics for plotting on axis <b>182</b>, <b>184</b> of a graph <b>180</b>. For example, in the present example embodiment, an administrator has chosen to plot, via the graph <b>180</b>, performance <b>182</b> versus training quantity <b>184</b> over time <b>186</b> for a particular mentee. An administrator may choose to plot rates of change of performance parameters or other metrics characterizing a particular mentee or mentor.

0082A mentor-mentee matching section <b>190</b> provides various user interface controls for enabling an administrator to match or otherwise assign a mentor to a mentee or vice versa. For example, selection of a manual assignment button <b>192</b> may activate a dialog box whereby an administrator may specify a particular match between a candidate mentor and candidate mentee to result in a mentoring relationship. Selection of an automatic assignment button <b>194</b> may trigger display of a subsequent screen or dialog box, whereby the underlying system automatically selects candidate mentors and mentees and presents proposed matches in response thereto. An administrator may then approve the system-recommended matches.

0083Alternatively, in certain implementations, administrator approval for a particular match is not required for the establishment of a mentoring relationship. Exact algorithms for performing automatic matching between candidate mentors and candidate mentees is implementation specific.

0084In an example scenario, the automatic matching includes various factors, such as relationship proximity in a social network, location of the mentor and mentee, ratings of mentors and mentees, the importance of an enterprise goal to be addressed by the mentee and/or mentor, and so on. For example, if a particular mentee is socially connected to a mentor via three degrees of separation, then a similar mentor that is connected to the mentee by one degree of separation may be considered a more preferred mentor for the mentee.

0085The user interface display screen <b>170</b> further includes a relationship-monitoring control <b>196</b>. Selection of the relationship-monitoring control <b>196</b> may activate another user interface display screen or dialog box whereby an administrator may view predetermined information about a particular mentoring relationship. Exact details of the predetermined information are implementation specific and may vary. Examples of such predetermined information include, tasks that have been assigned by a mentor to a mentee, completion status of the tasks, when the tasks were assigned, when the mentoring relationship is scheduled to expire, and so on.

0086The example administrator user interface display screen <b>170</b> further includes a mentor-population selection control <b>198</b>. Selection of the mentor-population selection control <b>198</b> may activate another user interface or display screen whereby a mentor may adjust a population of candidate mentors, such as by applying certain population filters, manually removing certain candidate mentors, and so on. The remaining candidate mentor population is then made available for searches, such as searches performed by the mentor search controls <b>152</b>, <b>154</b> of <figref idref="DRAWINGS">FIG. 4</figref>.

0087Similarly, a mentee-population selection control <b>200</b> may activate user interface functionality whereby an administrator may filter or otherwise adjust a population of candidate mentees. The remaining filtered candidate mentees (i.e., data object representations thereof) are then made available for searches, such as via the mentee search controls <b>112</b>, <b>114</b> of <figref idref="DRAWINGS">FIG. 3</figref>.

0088Furthermore, an administrator has a user option <b>202</b> to suggest a raise or other increase in compensation for a mentor or mentee after a particular graph <b>180</b> is shown indicating an increase in performance of the mentor or mentee.

0089<figref idref="DRAWINGS">FIG. 6</figref> is a flow diagram of a first example method <b>210</b> adapted for use with the embodiments of <figref idref="DRAWINGS">FIGS. 1-5</figref>. The method <b>210</b> includes a first step <b>212</b>, which involves establishing a set of candidate mentors and a set of candidate mentees. With reference to <figref idref="DRAWINGS">FIGS. 2 and 6</figref>, candidate mentors and mentees represent all employee personnel whose talent profile information <b>42</b> indicates a willingness to be a mentor or mentee, respectively. The willingness of enterprise personnel to be a mentor or mentee may be established via an initial employment questionnaire and/or via the user interface display screens of <figref idref="DRAWINGS">FIGS. 3 and 4</figref>. The populations of candidate mentors and mentees may be further filtered, e.g., in response to an administrator selecting the determine-mentor pool control <b>198</b> or the determine-mentee pool control <b>200</b> of <figref idref="DRAWINGS">FIG. 5</figref>

0090A second step <b>214</b> includes providing a first user option to match a candidate mentor with a candidate mentee from the set of candidate mentors and the set of candidate mentees, respectively, yielding a mentor and an associated mentee in response thereto. The first user option may be implemented via various user interface controls, examples of which are provided in the user interface display screens of <figref idref="DRAWINGS">FIGS. 3-5</figref>. Examples of such controls include the search-mentee controls <b>112</b>, <b>114</b> and autoselect mentee match control <b>116</b> of <figref idref="DRAWINGS">FIG. 3</figref>; the search-mentors controls <b>152</b>, <b>154</b>, and autoselect mentor match control <b>156</b> of <figref idref="DRAWINGS">FIG. 4</figref>; and the assign mentors and mentees section <b>190</b> of <figref idref="DRAWINGS">FIG. 5</figref>.

0091A third step <b>216</b> includes selectively tracking a first performance parameter of the mentee over an interval during which a mentoring relationship exists between the mentor and the mentee and providing an indication of a change in the first performance parameter over time. The indication may be provided, for example, by the graph <b>180</b> of the administrator user interface display screen <b>170</b> of <figref idref="DRAWINGS">FIG. 5</figref>.

0092A fourth step <b>218</b> includes providing a second user option to initiate an action in response to the indication. The action may include, for example, suggesting a raise or an increase in compensation via selection of the compensation user interface control <b>202</b> of <figref idref="DRAWINGS">FIG. 5</figref>.

0093<figref idref="DRAWINGS">FIG. 7</figref> is a flow diagram of a second example method <b>230</b> adapted for use with the embodiments of <figref idref="DRAWINGS">FIGS. 1-5</figref>. The second example method <b>230</b> is adapted to facilitating an enterprise mentoring program. An initial collaborative step <b>232</b> includes providing collaborative user interface adapted to enable one or mentors to communicate with one or more mentees. The collaborative user interface may include, for example, a section for indicating one or more social network relationships associated with a mentor or mentee and mechanisms for accessing shared work spaces, which may represent user interface mechanisms for sharing desktops or otherwise sharing work and information.

0094A subsequent monitoring step <b>234</b> includes selectively tracking or monitoring one or more performance parameters of users of the collaborative user interface who are participating in a mentoring relationship.

0095Next, an illustration step <b>236</b> includes providing a user interface mechanism to illustrate a graph depicting changes in one or more performance parameters associated with the users that are participating in a mentoring relationship.

0096An optional matching step <b>238</b> includes providing one or more user interface controls that are adapted to facilitate matching a mentor with a mentee based on one or more predetermined criteria. The matching step <b>238</b> may further include selectively retrieving preexisting data pertaining to a candidate mentor and a candidate mentee to facilitate matching the mentor with the mentee.

0097Note the methods <b>210</b>, <b>230</b> may be adjusted or altered without departing from the scope of the present teachings. For example, the methods <b>210</b>, <b>230</b> may be augmented with additional steps; steps may be reordered; or certain steps may be removed.

0098Hence, various embodiments discussed herein provide functionality, such as user interface mechanisms for implementing a mentoring program, which may allow Human Resources (HR) personnel of an enterprise to define a pool of participants, e.g., via information obtained during a talent review process; to integrate a questionnaire during a new hire process to facilitate understanding the needs, interests, and expertise of newly hired personnel; to leave the program open to anyone who wants to participate; to make public or keep private a mentor relationship between two individuals; to enable a enterprise personnel to specify a desire to be mentored and on what topics or knowledge areas; to enable enterprise personnel to specify a willingness to be a mentor and on what topics or knowledge areas; to match mentors and mentees based on profile information and social information, such as their interests, expertise, needs, goals, and responses to a questionnaire; to enable HR personnel to manually match mentors and mentees or to let the system suggest or determine matches; to create a collaborative charter for mentors and mentees to create tasks, schedule meetings, write notes, have secure discussions, identify learning goals, and so on.

0099Certain embodiments may be integrated with a Goals Management and Performance system, whereby a worker or other enterprise personnel can create a goal to be a mentor. Enterprise personnel may have the option to search for a mentor to help with a particular goal. An administrator or manager may have visibility into worker participation as a mentor or mentee, and so on.

0100Certain embodiments are adapted to provide analytics calculations and information, enabling users to pull reports to understand the effectiveness of the program, and so on. For example, performance ratings of enterprise personnel who have been mentored may be compared to rest of the company. In addition, if a given person, e.g., worker or employee, is promoted more quickly than others in the company, or if they are able to accomplish organizational goals quickly than others, these may indicate successes of the mentoring program.

0101Any suitable programming language can be used to implement the routines of particular embodiments including C, C++, Java, assembly language, etc. Different programming techniques can be employed such as procedural or object oriented. The routines can execute on a single processing device or multiple processors. Although the steps, operations, or computations may be presented in a specific order, this order may be changed in different particular embodiments. In some particular embodiments, multiple steps shown as sequential in this specification can be performed at the same time.

0102Particular embodiments may be implemented in a computer-readable storage medium for use by or in connection with the instruction execution system, apparatus, system, or device. Particular embodiments can be implemented in the form of control logic in software or hardware or a combination of both. The control logic, when executed by one or more processors, may be operable to perform that which is described in particular embodiments.

0103Particular embodiments may be implemented by using a programmed general purpose digital computer, by using application specific integrated circuits, programmable logic devices, field programmable gate arrays, optical, chemical, biological, quantum or nanoengineered systems, components and mechanisms may be used. In general, the functions of particular embodiments can be achieved by any means as is known in the art. Distributed, networked systems, components, and/or circuits can be used. Communication, or transfer, of data may be wired, wireless, or by any other means.

0104It will also be appreciated that one or more of the elements depicted in the drawings/figures can also be implemented in a more separated or integrated manner, or even removed or rendered as inoperable in certain cases, as is useful in accordance with a particular application. It is also within the spirit and scope to implement a program or code that can be stored in a machine-readable medium to permit a computer to perform any of the methods described above.

0105As used in the description herein and throughout the claims that follow, “a”, “an”, and “the” includes plural references unless the context clearly dictates otherwise. Also, as used in the description herein and throughout the claims that follow, the meaning of “in” includes “in” and “on” unless the context clearly dictates otherwise.

0106Thus, while particular embodiments have been described herein, latitudes of modification, various changes, and substitutions are intended in the foregoing disclosures, and it will be appreciated that in some instances some features of particular embodiments will be employed without a corresponding use of other features without departing from the scope and spirit as set forth. Therefore, many modifications may be made to adapt a particular situation or material to the essential scope and spirit.