Emergency response mission support platform

BACKGROUND OF THE INVENTION

00011. Technical Field

0002The present invention relates generally telecommunications, computer software, and information management, and, more specifically, to methods, systems, devices, and computer software for integrating information and resources for emergency response teams.

00032. Description of Related Art

0004Today's work environment is inundated with information, and it can be challenging to filter and separate what is needed from background noise. Databases and network file systems are storing more and more data, and users are often unaware of where to look to find available information.

0005Many organizations are confronted with a collection of modern and older legacy information systems that provide content that is duplicative, un-sharable, and sometimes out-dated. These systems have been originally designed and deployed to satisfy specific business tasks, without the conception of a larger enterprise business process. Today it is common to see stacks of stovepipe systems, unable to interconnect with one another. This is especially true of the emergency response and management sectors of society. Furthermore, the ramifications of this problem in this sector are enormous for society as a whole; much more so than the effects of these problems in other areas.

0006Emergency managers and public safety officials at all levels recognize the current need for seamless, integrated, and timely access to information and services that support the complete lifecycle of disaster management. Emergency management life cycle processes include preparing for emergencies and disasters, responding to them when they occur, helping people and institutions recover from them, mitigating their effects, reducing the risk of loss, and preventing them from occurring.

0007A solution that fully supports the disaster management lifecycle would focus on and address the requirements of information and service providers-both government and non-government organizations, as well as the recipients, or end users of information and emergency services, which include businesses and the public.

0008It, therefore, would be desirable to have a method, system, and computer program product that increases information-sharing, situational awareness and coordination of resources and assets for public safety and emergency management professionals to that these professionals can manage their organizations more effectively and that enables First Responders, emergency managers, state and local public officials, and healthcare providers to get the information they need, when they need it, thereby enabling rapid and effective decision-making which is so crucial during emergency situations.

SUMMARY OF THE INVENTION

0009The present invention provides a method, system, and computer program software for an emergency management and response mission support platform for facilitating communication between a plurality of emergency response and management organizations. In one embodiment, the platform includes an incident management and response unit and a portal. The incident management and response unit coordinates information between a plurality of emergence management and response organizations and provides substantially real-time operational information, such as, for example, location of emergency personnel and assets from a plurality of organizations, emergency response plans, and evacuation plan analysis, and delivers this information to users via a portal which provides a user interface to view content provided by the incident management and response unit. The portal is typically a web portal and the information is provided to any web enabled device, either wireless or wired, connected to the network and authorized to receive the information provided by the platform.

BRIEF DESCRIPTION OF THE DRAWINGS

0010The novel features believed characteristic of the invention are set forth in the appended claims. The invention itself, however, as well as a preferred mode of use, further objectives and advantages thereof, will best be understood by reference to the following detailed description of an illustrative embodiment when read in conjunction with the accompanying drawings, wherein:

0011<figref idref="DRAWINGS">FIG. 1</figref> depicts a pictorial diagram illustrating communication between various branches of emergency personal via an Emergency Response Mission Support Platform in accordance with one embodiment of the present invention;

0012<figref idref="DRAWINGS">FIG. 2</figref> depicts a block diagram illustrating components of an exemplary MSP in accordance with one embodiment of the present invention;

0013<figref idref="DRAWINGS">FIG. 3</figref> depicts a system diagram illustrating a distributed data processing system in which an emergency response communication system and mission support platform may be implemented in accordance with one embodiment of the present invention; and

0014<figref idref="DRAWINGS">FIG. 4</figref> depicts a block diagram of a data processing system which may be implemented as a server, on which the MSP may be implemented in accordance with one embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT

0015With reference now to the figures, and in particular with reference to <figref idref="DRAWINGS">FIG. 1</figref>, a pictorial diagram illustrating communication between various branches of emergency personal via an Emergency Response Mission Support Platform (“ES MSP” or simply “MSP) is depicted in accordance with one embodiment of the present invention. The MSP <b>102</b> of the present invention is a unique information technology architecture and methodology with which applications, content, and services are integrated to assist public safety, emergency and incident managers in responding to events, such as ambulance <b>112</b>, fire department <b>110</b>, and police department <b>114</b>. The various emergency service providers <b>110</b>-<b>114</b> and ermergency management operation center (EOC) <b>116</b> wirelessly communicate with MSP <b>102</b> either directly through a radio or other wireless device mounted within a vehicle or via a handheld device, such as, for example, wireless handheld devices <b>106</b> and <b>108</b>, which may be, for example, portable two-way radios. However, other devices, such as, for example, portable computers, wirelessly enabled personal digital assistants (PDAs), and wireless telephones, may be utilized as well in order to communicate with MSP <b>102</b>. Transmissions to and from the MSP <b>102</b> may be facilitated by, for example, antenna <b>104</b>. However, communication may also be facilitated via satellite or through a combination of satellite and ground based antenna systems. Furthermore, some systems, such as EOC <b>116</b> may be connected to MSP via wired transmission means, such as, for example, a high speed internet connection.

0016The MSP <b>102</b> is both a technology architecture and methodology process, with which information, applications and services are integrated and aggregated to a secure thin-client interface. An implementation of the MSP environment will empower users to access critical information, and manage resources in the pursuit of monitoring and responding to public safety related incidents and events.

0017The MSP <b>102</b> is not a turnkey system, not a set of products, and not a generalized “best fit” solution for all organizations. Rather, it is a systemic process to deploy a cohesive environment that is targeted for an organization's specific business needs using commercial off the shelf (COTS) solutions from “best of breed” vendors. The MSP <b>102</b> leverages, to the maximum extent possible, existing applications, information systems and data repositories that reside within the enterprise; while incorporating industry standard technologies and services.

0018The technology architecture provides a framework in which applications and services are interconnected in a secure environment. This allows information and data to be shared among systems and users.

0019The methodology of the MSP <b>102</b> provides a knowledge management focused analysis to define the organizational and business processes, content repositories, roles and responsibilities of personnel, and ultimately requirements to solve existing business needs. This achieves a business blueprint with which technical designs are developed to implement an integrated environment accessible through a web portal. This environment will empower users and deliver critical information to better enable them to make more informed decisions.

0020The MSP <b>102</b> provides, among other things, answers to common questions in the public safety communities: <ul id="ul0001" list-style="none"><li id="ul0001-0001" num="0000"><ul id="ul0002" list-style="none"><li id="ul0002-0001" num="0021"> “How can I find the information I need to make more informed decisions”, </li><li id="ul0002-0002" num="0022"> “How can I share information with people I work with”, </li><li id="ul0002-0003" num="0023"> “How can I better coordinate my resources and assets”, </li><li id="ul0002-0004" num="0024"> “How can I better train my people”, and </li><li id="ul0002-0005" num="0025"> “How can I improve my awareness of conditions at an incident”</li></ul></li></ul>

0026The MSP <b>102</b> also solves these common information retrieval and integration problems. Unstructured information, such as documents, spreadsheets, and briefings are consolidated and managed using content management services. Structured disparate data, such as that residing within relational and hierarchical databases, are aggregated into virtual data repositories using business intelligence services. Information is then accessed through a business-focused taxonomy, and delivered using a “push” mechanism.

0027Integration with existing information systems is accomplished through a robust enterprise integration application (EAI) broker. This broker allows applications and services to exchange data. Even older legacy systems are able to interconnect with modern systems. Thus, MSP <b>102</b> facilitates communication between the various organizations that may respond to an incident or emergency without forcing each organization to switch to new communication hardware.

0028With reference now to <figref idref="DRAWINGS">FIG. 2</figref>, a block diagram illustrating components of an exemplary MSP is depicted in accordance with one embodiment of the present invention. Mission Support Platform (MSP) <b>200</b> is an example of an MSP that can be implemented as MSP <b>102</b> in <figref idref="DRAWINGS">FIG. 1</figref>. MSP <b>200</b> includes an Information Sharing and Collaboration (ISC) unit <b>202</b>, a Geographic Information (GI) Unit <b>210</b>, an Incident Management and Response (IMR) Unit <b>204</b>, an Information Security (IS) Unit <b>206</b>, an Enterprise Integration Application (EAI) broker <b>230</b>, a Communities of Interest (COI) unit <b>222</b>, a Command and Control Dashboard (CCD) unit <b>224</b>, a Mobile Client Interface (MCI) unit <b>226</b>, and a Standards Compliant Extensions (SCE) unit <b>228</b>, and a Portal <b>208</b>.

0029At the heart of MSP <b>200</b> is the ISC <b>202</b>. ISC <b>202</b> consolidates and manages unstructured information, such as documents, spreadsheets, and briefings from various emergency response and management agencies using content management services. Structured disparate data, such as that residing within relational and hierarchical databases, are aggregated into virtual data repositories using business intelligence services. Information is then accessed through a business-focused taxonomy, and delivered using a “push” mechanism to the various emergency response and management agencies coordinated through MSP <b>200</b>. Integration with existing information systems is accomplished through a robust enterprise integration application (EAI) broker <b>230</b>. This broker <b>230</b> allows applications and services to exchange data. Even older legacy systems are able to interconnect with modern systems. Thus, ISC <b>202</b> facilitates the management of unstructured information and its use to communicate with user communities.

0030IMR <b>204</b> is integrated with an application component designed to assist public safety and emergency managers and directors in the coordination of resources and assets towards incidents and events. The IMR <b>204</b> in an integrated and comprehensive tool used to capture details of an on-going incident, manage the personnel, tasks, and assets assigned to it, and later provide after-action reports. The IMR <b>204</b> is a data repository of all information gathered during an incident and in preparation to support incidents. The IMR <b>204</b> provides comprehensive functionality for all critical tasks. In addition, the application manages: <ul id="ul0003" list-style="none"><li id="ul0003-0001" num="0000"><ul id="ul0004" list-style="none"><li id="ul0004-0001" num="0031"> Resource requests and tracking </li><li id="ul0004-0002" num="0032"> Situation reports </li><li id="ul0004-0003" num="0033"> Intelligence reports </li><li id="ul0004-0004" num="0034"> Status and availability of assets and personnel </li><li id="ul0004-0005" num="0035"> Response and recover capabilities and costs </li><li id="ul0004-0006" num="0036"> Action and contingency plans </li><li id="ul0004-0007" num="0037"> Staffing assignments </li><li id="ul0004-0008" num="0038"> Alert notification </li><li id="ul0004-0009" num="0039"> Audit history </li><li id="ul0004-0010" num="0040"> After action reporting <br /> The information that the IMR <b>204</b> manages is visible and sharable to applications and services within the MSP <b>200</b>. </li></ul></li></ul>

0041GI <b>210</b> provides a powerful aid to a decision maker to better understand the conditions of the situation by supplementing the information with geographically oriented analysis. Thus, the GI <b>210</b> supplements the functionality of the IMR <b>204</b>. More than a repository of maps and images, the GI <b>210</b> provides analysis that enables decision makers to determine how the situation impacts buildings, people, and public works infrastructure. For example, a plume model could be generated to determine the dispersion area and direction of a gas cloud or flood may be moving. This analysis will prioritize the evacuation of communities and properly locate shelters. If global positioning system (GPS) enabled wireless locate devices are available, near real-time positions of emergency personnel, assets and vehicles could be seen on detailed maps.

0042The MSP <b>200</b> is rooted with a robust and flexible information security service (IS) <b>206</b> that restricts access to authorized users. The IS <b>206</b> is pervasive throughout all content, applications, and services within the MSP <b>200</b> whereby a user's credentials are required for access. IS <b>206</b> comprises five areas: data encryption (DE) <b>212</b>, authentication (A1) <b>214</b>, authorization (A2) <b>216</b>, identity management (IM) <b>218</b>, and single sign-on (SSO) <b>220</b>.

0043All data that is transmitted from the MSP <b>200</b> to a user's client or thin-client device (be it desktop, laptop, cell phone, PDA, or other device) is encrypted by DE <b>212</b> using for example, secure socket layer (SSL 3.0). Additional encryption protocols can be used, including public key infrastructure (PKI) and biometric mechanisms. The environment transmits secure hypertext transport protocol (HTTPS) data via the organization's Local Area Network (LAN), extranet, or the public Internet. The SSL encrypted data is keyed at, for example, 1024 bits.

0044Users are required to identify themselves prior to accessing the MSP <b>200</b> through A1 <b>214</b>. A1 <b>214</b> challenges users with, for example, an account name and password. Administrators can enforce a multitude of authentication management policies with A1 <b>214</b> to include password length and time expiration, and PKI client certificates.

0045In some embodiments, users are represented within groups and roles. These groups and roles are then assigned permissions to content within A2 <b>216</b> of MSP <b>200</b>. The administration of these groups and roles are managed by a delegated structure of administrators. Permissions relating to specific content are managed within each application or service, thereby creating a distributed administration structure.

0046User profiles reside within a central directory, IM <b>218</b>. This central directory utilizes, for example, the lightweight directory access protocol (LDAP), to enable applications and services within the MSP <b>200</b> to authenticate users and access a vast array of attributes that define each user. One benefit of a central directory of user profiles is that it ensures that information is kept current, through non-duplication of information. It is commonly seen that duplication of user information is never kept up to date at all places. User contact information, in some embodiments, should include e-mail addresses and phone numbers thus ensuring that system generated alerts, notifications, and messages are accurately sent to users.

0047SSO <b>220</b> is a powerful capability that enables a user's authentication credentials to be passed to applications and services within the MSP <b>200</b>. Currently, in other prior art systems, users commonly possess multiple accounts and are required to login to each application individually. The single sign-on capability requires that users login once, when initially contacting the MSP <b>200</b>, but not have to re-login to each area within the system. The system passes the required account information to each application that would establish a trust that the user has successfully authenticated.

0048The user interface is implemented via portal <b>208</b>, which in the example depicted in <figref idref="DRAWINGS">FIG. 2</figref>, is a web-based portal system. The portal <b>208</b> provides dynamically created pages, such as, for example, Hypertext Markup Language (HTML) pages, to view content, applications and services (these three types will be generally referred to as content). Each user has a unique view into how content is presented, and is capable of customizing the style and its layout. Unlike a static HTML web page, whereby users view the same presentation, a portal-based system allows users to personalize and shape the pages to suit their preferences. For example, users are able to organize content to a single page or multiple pages; to a single column on a page or multiple columns on a page. Portal <b>208</b> allows users to access various features of the MSP <b>200</b> via EAI broker <b>230</b> after successfully navigating security features of the IS <b>206</b>.

0049The portal <b>208</b> is organized into a two level hierarchy. At the top, content is represented within a particular context relating to a community. A community is an area within the MSP <b>200</b> whereby content is presented in a specific context by a COI <b>222</b>, for example fire protection, law enforcement, and medical communities would each have content that is tailored to each. Within each community, users can personalize in what style and layout the content is presented. The groups and roles that a user is associated with, grants them access to particular communities. For example, a user who may have responsibilities within the fire department would have access to the fire protection community. However, their access into the law enforcement community may be limited.

0050The CCD <b>224</b> is an area within the MSP <b>200</b> that is optimized to deliver information, applications, and services in the course of managing specific incidents. This specific area is the “crisis management” of the MSP <b>200</b>. The organization and layout of content is customized for a decision maker's role and responsibility. It is an environment providing aggregated views into specific emergencies or incidents, leveraging the strengths of all components within the MSP <b>200</b>.

0051The CCD <b>224</b> can enhance a manager's situational awareness into the scene of an incident by, for example, aggregating information about an incident or disaster into a single portal page or single view. The following capabilities are a sample of functionalities available within the CCD <b>224</b>: <ul id="ul0005" list-style="none"><li id="ul0005-0001" num="0000"><ul id="ul0006" list-style="none"><li id="ul0006-0001" num="0052"> Monitor and manage resources and assets, </li><li id="ul0006-0002" num="0053"> View maps, blueprints, floor plans, and possibly live video of the scene, </li><li id="ul0006-0003" num="0054"> Monitor situation reports and logistical information, </li><li id="ul0006-0004" num="0055"> Access planning, standard operating procedure, and response documents </li></ul></li></ul>

0056The MCI <b>226</b> allows the portal <b>208</b> to support delivery of content to smaller screened devices as well as the more traditional larger screens associated with laptops and desktops. In addition to a desktop and laptop computer, the MCI <b>226</b> will resize the content to fit an abundance of client devices. Whether that device is a portal digital assistant (PDA) or a cellular phone, users will be able to access the MSP <b>200</b>.

0057SCE <b>228</b> provides the portal <b>208</b> with the ability to support several industry integration and development standards that will in turn support continuous future expansions allowing the MSP <b>200</b> to upgrade as technology advances in the future. An initial deployment of the MSP <b>200</b> is a foundation towards an enterprise supporting system. Remote web-based applications and services can be seamlessly integrated. Java and Extensible Markup Language (XML) provide the technologies with which future applications, both internal to the organization and external are developed and can become future extended components.

0058Because MSP <b>200</b> is a modular design, additional components may be integrated as desired by the particular implementation or as desired in the future without having to scrap the MSP <b>200</b> and implement an entirely new MSP <b>200</b>. For example, the MSP <b>200</b> may include a Content Management (CM) unit, a Collaboration Unit (CU), or a Learning Management (LM) unit.

0059Managing unstructured content, such as documents and spreadsheets can be a daunting task. Version control, duplicity, organization, and workflow are unachievable on network file systems alone. The CM component enables users to manage the life of a document, and enables users who are granted access, but are otherwise outside the LAN to access it. These specific capabilities include: <ul id="ul0007" list-style="none"><li id="ul0007-0001" num="0000"><ul id="ul0008" list-style="none"><li id="ul0008-0001" num="0060"> Version control and check-in, check-out </li><li id="ul0008-0002" num="0061"> Access control on editing and reading </li><li id="ul0008-0003" num="0062"> Hierarchical taxonomy </li><li id="ul0008-0004" num="0063"> Robust search </li><li id="ul0008-0005" num="0064"> Document workflow management <br /> It is very common that e-mail and telephone are the primary means of communication when exchanging information remotely. However, these mechanisms do not provide an efficient and effective means to control access nor the distribution of information. The CU is thus beneficial in groups where users are geographically dispersed. Coordination and collaboration can revolve around projects, activities, and content. Specific capabilities may include: </li><li id="ul0008-0006" num="0065"> Text chatting and conferencing </li><li id="ul0008-0007" num="0066"> Threaded discussions </li><li id="ul0008-0008" num="0067"> Comments </li><li id="ul0008-0009" num="0068"> E-Voting </li><li id="ul0008-0010" num="0069"> Group calendaring </li><li id="ul0008-0011" num="0070"> Task management </li><li id="ul0008-0012" num="0071"> On-line meetings and briefings </li><li id="ul0008-0013" num="0072"> Application sharing </li><li id="ul0008-0014" num="0073"> Video conferencing </li></ul></li></ul>

0074Maximizing training potential in an organization is important in an environment that is continuously changing with new techniques, and new problems. Training personnel through e-learning systems greatly lowers training costs, and improves skill sets and overall knowledge.

0075A powerful capability of the MSP <b>200</b>, as implemented in some embodiments, is the integration of a learning management system (LM system). This component allows courses and quizzes to be distribute to personnel based upon their roles and responsibilities. Users and managers can quickly determine courses that are beneficial to their career growth, and can monitor their progress. In addition, facilities, instructors, and assets that are used in the training curriculum can be managed.

0076Another optional component is Business Intelligence (BI). The capabilities of this service component enable users to access disparate databases and to query, report, and be alerted to preset conditions. Using on-line analytical processing (OLAP), users view reports and graphs in a “drill down” method. Information is presented in a hierarchical arrangement, whereby more details are presented as the user requests it. If databases are available within an organization, or within reach of the organization, this service will establish virtual repositories that display data in simpler views.

0077The power of this BI is in its ability to notify users of anomalies. Preset conditions can be established to enable the service to continually query data until a threshold has been exceeded. When this occurs, the user will be alerted using profile contact attributes. For example, if the data exists to manage medical personnel availability; notifications can be sent to decision makers, if the level of personnel falls below preset minimum levels.

0078Another optional component is a Voice Enabled Interface (VEI). With the proliferation of cellular phones and radios, users can use these readily available devices to interface with the MSP <b>200</b>. Application and service components within the system can be enabled to translate data into voice, which a user can interactively access via a phone or radio. For example, interactive voice alerting capabilities allow notices or alerts to be automatically sent to a user. Applications can also be designed to receive input via voice was as well. AS another example, a situation report can be phoned into the incident management and response tool.

0079Thus, the MSP <b>200</b> enables communities to prepare for, respond to, and recover from disasters and emergencies. The modular, customizable MSP <b>200</b> of the present invention also supports ongoing operations a the community level, uniting critical information into a central “Knowledge Portal” that improves the flow of knowledge across government agencies, first responders and others. With MSP <b>200</b>, government elected officials, police, fire, and emergency medical personnel have the situational awareness they need to make quick, informed decisions and perform their jobs effectively. Communities will respond more quickly and efficiently, ultimately saving lives.

0080Thus, the MSP <b>200</b> includes the following benefits: <ul id="ul0009" list-style="none"><li id="ul0009-0001" num="0000"><ul id="ul0010" list-style="none"><li id="ul0010-0001" num="0081"> When an incident or emergency occurs, the “knowledge portal” is transformed into a “digital dashboard” to provide real time operational information (situational awareness) about the incident. </li><li id="ul0010-0002" num="0082"> Built upon an open architecture and “best of breed” standards-based technologies, the MSP can be integrated with a state or local government's existing information technology architecture and legacy applications, which saves time and reduces implementation costs. </li><li id="ul0010-0003" num="0083"> The MSP is Web-based and can be accessed from any computing or wireless device (work station, laptop, PDA, cell phone, etc.) that supports a Web browser. User access and authentication is role-based and can be controlled to the data and information type level. </li><li id="ul0010-0004" num="0084"> The MSP is designed for daily user, as well as emergency response. </li><li id="ul0010-0005" num="0085"> The solution integrates collaborative and information sharing security technologies, along with common office products and operations support tools, into a single work environment. </li><li id="ul0010-0006" num="0086"> It can be used daily for e-mail, storing response plans, reporting operational status and tracking training certifications. By doing so, one will have the information at one's fingertips to broadly disseminate information, maintain situational awareness and bring the appropriately trained people to the scene during an emergency. </li></ul></li></ul>

0087MSP <b>200</b> is provided as an example of an MSP and is not meant to imply that the components depicted are the only components that may be utilized in an MSP. The optional components discussed above as well as other components not discussed or described herein may be utilized as well. Thus, those skilled in the art will recognized that the present invention is not limited by the components depicted in <figref idref="DRAWINGS">FIG. 2</figref>.

0088With reference now to the figures, and in particular with reference to <figref idref="DRAWINGS">FIG. 3</figref>, a system diagram illustrating a distributed data processing system in which an emergency response communication system and mission support platform may be implemented is depicted in accordance with one embodiment of the present invention.

0089Distributed data processing system <b>300</b> is a plurality of interconnected heterogeneous networks in which the present invention may be implemented. As illustrated, distributed data processing system <b>300</b> contains an Internet Protocol (IP) network <b>302</b>, a Local Area Network (LAN)/Wide Area Network (WAN) <b>304</b>, the Public Switched Telephone Network (PSTN) <b>309</b>, a cellular wireless network <b>312</b>, and a satellite communication network <b>316</b>. Networks <b>302</b>, <b>304</b>, <b>309</b>, <b>312</b>, and <b>316</b> may include permanent connections, such as wire or fiber optic cables, or temporary connections made through telephone connections.

0090IP network <b>302</b> may be the publicly available IP network (the Internet), a private IP network, or a combination of public and private IP networks. In any case, IP network <b>302</b> operates according to the Internet Protocol and routes packets among its many switches and through its many transmission paths. IP networks are generally known in the art to be expandable, fairly easy to use and heavily supported. Coupled to IP network <b>302</b> is a Domain Name Server (DNS) <b>308</b> to which queries may be sent, such queries each requesting an IP address based upon a Uniform Resource Locator (URL). IP network <b>302</b> supports 32 bit IP addresses as well as 128 bit IP addresses, which are currently in the planning stage.

0091LAN/WAN <b>304</b> couples to IP network <b>302</b> via a proxy server <b>306</b> (or another connection). LAN/WAN <b>304</b> may operate according to various communication protocols, such as the Internet Protocol, the Asynchronous Transfer Mode (ATM) protocol, or other known packet switched protocols. Proxy server <b>306</b> serves to route data between IP network <b>302</b> and LAN/WAN <b>304</b>. A firewall that precludes unwanted communications from entering LAN/WAN <b>304</b> may also be located at the location of proxy server <b>306</b>.

0092A MSP <b>350</b> is coupled to IP network <b>302</b> and facilitates communication between various organizations that may be responding to an incident or event. MSP <b>350</b> may be implemented as, for example, MSP <b>200</b> depicted in <figref idref="DRAWINGS">FIG. 2</figref>.

0093Computer <b>320</b> couples to LAN/WAN <b>304</b> and supports communications with LAN/WAN <b>304</b>. Computer <b>320</b> may employ the LAN/WAN and proxy server <b>306</b> to communicate with other devices across IP network <b>302</b>. Such communications are generally known in the art and will not be further described herein except to expand upon the teachings of the present invention. As is also shown, phone <b>322</b> couples to computer <b>320</b> and may be employed to initiate IP Telephony communications with another phone or voice terminal using IP Telephony. In such an IP telephony system, a gatekeeper <b>352</b> is deployed by a service provider to manage IP telephony for its users. An IP phone <b>354</b> connected to IP network <b>302</b> (or other phone, e.g., phone <b>324</b>) may communicate with phone <b>322</b> using IP telephony.

0094PSTN <b>309</b> is a circuit switched network that is primarily employed for voice communications, such as those enabled by a standard phone <b>324</b>. However, PSTN <b>309</b> also supports the transmission of data. Data transmissions may be supported to a tone based terminal, such as a FAX machine <b>325</b>, to a tone based modem contained in computer <b>326</b>, or to another device that couples to PSTN <b>309</b> via a digital connection, such as an Integrated Services Digital Network (ISDN) line, an Asynchronous Digital Subscriber Line (ADSL), or another digital connection to a terminal that supports such a connection. As illustrated, a voice terminal, such as phone <b>328</b>, may couple to PSTN <b>309</b> via computer <b>326</b> rather than being supported directly by PSTN <b>309</b>, as is the case with phone <b>324</b>. Thus, computer <b>326</b> may support IP telephony with voice terminal <b>328</b>, for example.

0095Cellular network <b>312</b> supports wireless communications with terminals operating in its service area (which may cover a city, county, state, country, etc.). As is known, cellular network <b>312</b> includes a plurality of towers, e.g., <b>330</b>, that each service communications within a respective cell. Wireless terminals that may operate in conjunction with cellular network <b>312</b> include wireless handsets <b>332</b> and wirelessly enabled laptop computers <b>334</b>, for example. Wireless handsets <b>332</b> and wirelessly enabled laptop computers <b>334</b> enable emergency personal, such as, for example, police unit <b>354</b>, to communicate with other emergency personal, such as, for example, firefighter <b>352</b>, and receive vital information via MSP <b>350</b>. Wireless handsets <b>332</b> could be, for example, personal digital assistants, wireless or cellular telephones, or two-way pagers. Cellular network <b>312</b> couples to IP network <b>302</b> via gateway <b>314</b>.

0096Wireless handsets <b>332</b> and wirelessly enabled laptop computers <b>334</b> may communicate with cellular network <b>312</b> using, for example, a wireless application protocol (WAP). WAP is an open, global specification that allows mobile users with wireless devices, such as, for example, mobile phones, pagers, two-way radios, smartphones, communicators, personal digital assistants, and portable laptop computers, to easily access and interact with information and services almost instantly. WAP is a communications protocol and application environment and can be built on any operating system including, for example, Palm OS, EPOC, Windows CE, FLEXOS, OS/9, and JavaOS. WAP provides interoperability even between different device families.

0097WAP is the wireless equivalent of Hypertext Transfer Protocol (HTTP) and Hypertext Markup Language (HTML). The HTTP-like component defines the communication protocol between the handheld device and a server or gateway. This component addresses characteristics that are unique to wireless devices, such as data rate and round-trip response time. The HTML-like component, Wireless Markup Language (WML), defines new markup and scripting languages for displaying information to and interacting with the user. This component is highly focused on the limited display size and limited input devices available on small, handheld devices. For example, a typical cell phone may have only a 4×10-character display with 16-gray levels and only a numeric keypad plus up/down volume keys.

0098Cellular network <b>312</b> operates according to an operating standard, which may be the Advanced Mobile Phone System (AMPS) standard, the Code Division Multiple Access (CDMA) standard, the Time Division Multiple Access (TDMA) standard, or the Global System for Mobile Communications or Groupe Speciale Mobile (GSM), for example. Independent of the standard(s) supported by cellular network <b>312</b>, cellular network <b>312</b> supports voice and data communications with terminal units, e.g., <b>332</b> and <b>334</b>.

0099Satellite network <b>316</b> includes at least one satellite dish <b>336</b> that operates in conjunction with a satellite <b>338</b> to provide satellite communications with a plurality of terminals, e.g., laptop computer <b>342</b> and satellite handset <b>340</b>. Satellite handset <b>340</b> could also be a two-way pager. Satellite network <b>316</b> may be serviced by one or more geosynchronous orbiting satellites, a plurality of medium earth orbit satellites, or a plurality of low earth orbit satellites. In any case, satellite network <b>316</b> services voice and data communications and couples to IP network <b>302</b> via gateway <b>318</b> allowing an emergency response person, such as, for example, firefighter <b>352</b>, to use a handheld wireless device <b>340</b> or wirelessly enabled laptop <b>342</b>, to communicate with other emergency personal and to receive vital information via MSP <b>350</b>.

0100<figref idref="DRAWINGS">FIG. 3</figref> is intended as an example and not as an architectural limitation for the processes of the present invention. For example, distributed data processing system <b>300</b> may include additional servers, clients, and other devices not shown.

0101Referring to <figref idref="DRAWINGS">FIG. 4</figref>, a block diagram of a data processing system which may be implemented as a server in which an MSP, such as, for example, MSP <b>350</b> in <figref idref="DRAWINGS">FIG. 3</figref>, may be implemented, is depicted in accordance with one embodiment of the present invention. Data processing system <b>400</b> may be a symmetric multiprocessor (SMP) system including a plurality of processors <b>402</b> and <b>404</b> connected to system bus <b>406</b>. Alternatively, a single processor system may be employed. Also connected to system bus <b>406</b> is memory controller/cache <b>408</b>, which provides an interface to local memory <b>409</b>. I/O bus bridge <b>410</b> is connected to system bus <b>406</b> and provides an interface to I/O bus <b>412</b>. Memory controller/cache <b>408</b> and I/O bus bridge <b>410</b> may be integrated as depicted.

0102Peripheral component interconnect (PCI) bus bridge <b>414</b> connected to I/O bus <b>412</b> provides an interface to PCI local bus <b>416</b>. A number of modems <b>418</b>-<b>420</b> may be connected to PCI bus <b>416</b>. Typical PCI bus implementations will support four PCI expansion slots or add-in connectors. Communications links to network computers <b>152</b> and <b>156</b> in <figref idref="DRAWINGS">FIG. 1</figref> may be provided through modem <b>418</b> and network adapter <b>420</b> connected to PCI local bus <b>416</b> through add-in boards.

0103Additional PCI bus bridges <b>422</b> and <b>424</b> provide interfaces for additional PCI buses <b>426</b> and <b>428</b>, from which additional modems or network adapters may be supported. In this manner, server <b>400</b> allows connections to multiple network computers. A memory mapped graphics adapter <b>430</b> and hard disk <b>432</b> may also be connected to I/O bus <b>412</b> as depicted, either directly or indirectly.

0104Those of ordinary skill in the art will appreciate that the hardware depicted in <figref idref="DRAWINGS">FIG. 4</figref> may vary. For example, other peripheral devices, such as optical disk drives and the like, also may be used in addition to or in place of the hardware depicted. The depicted example is not meant to imply architectural limitations with respect to the present invention.

0105Data processing system <b>400</b> may be implemented as, for example, an AlphaServer GS1280 running a UNIX® operating system. AlphaServer GS1280 is a product of Hewlett-Packard Company of Palo Alto, Calif. “AlphaServer” is a trademark of Hewlett-Packard Company. “UNIX” is a registered trademark of The Open Group in the United States and other countries.

0106Key features of an MSP according to one embodiment of the present invention are as follows:

0000Incident Management

0107quick and easy access by authorized users

0108browser-based, accessible from within an organization's LAN or the public Internet, mobile wireless client devices

0109customized pages for Communities of Interest

0110digital dashboard—provides real-time operational information

0111collaboration tools—application and document sharing, e-mail, threaded discussions, live chat, online meetings, group calendaring, video conferencing

0112storage of response plans, contingency plans, operating procedures, mutual aid agreements

0113operational status reporting; after-action reporting

0114alert/warning notification—multiple delivery modes

0115voice-to-text translations—interactive voice capabilities

0000Situational Awareness

0116fully integrated geographical information system (GIS) component-manages maps, images, and near-real time locations of emergency management personnel and assets, performs situation and impact analyses, plume modeling, GPS tracking, response/recovery costs, near real time access to computer aided dispatch system

0117real-time access to situation reports

0118metadata search engine, multiple data layers

0119streaming audio and video from the incident scene

0000Information Security

0120security, privacy tools

0121single sign-on, role based user authorization, central user directory

0122identity management, user profiles

0123data encryption

0124version control, check-in, check-out

0125access control on editing and reading

0126document workflow management

0000Resource and Asset Management

0127monitor resource/asset availability

0128manage and track resource requests

0129manage allocation of resources and assets—personnel, equipment, medical resources

0130manage staffing over time

0131manage evacuation plans

0000Trainig/e-Learning

0132Incorporates a learning management component to support e-learning: Users can: <ul id="ul0011" list-style="none"><li id="ul0011-0001" num="0000"><ul id="ul0012" list-style="none"><li id="ul0012-0001" num="0133"> take online courses and tests, track content updates and performance results </li><li id="ul0012-0002" num="0134"> manage career development plans, certifications </li><li id="ul0012-0003" num="0135"> access libraries, subject matter experts </li><li id="ul0012-0004" num="0136"> search for specific skill sets </li><li id="ul0012-0005" num="0137"> personalize learning and services </li><li id="ul0012-0006" num="0138"> obtain standard and customized reports </li></ul></li></ul>

0139Turning now to an example scenario which will illustrate some of the ways that the MSP of the present invention can help the emergency management community personnel perform their mission. Assume there has been an explosion at the Anaheim Convention Center and the initial indication is that the chemical agent is Sarin gas. The MSP sends out alerts to the Mayor's office and members of the emergency management community. The alerts go to a specified individual—to their computer, PDA, telephone, VHF radios, etc. Voice response is translated into text and personnel availability is determined. Using Geographic Imaging Systems from ESRI, the incident is mapped electronically and illustrated, for example, with plume technologies. The MSP provides the on-scene commander with information that will help to establish priorities and evacuation routes away from the center. Digital images and building plans of the convention center could also be provided on fire and police vehicle computers to help the fire and police personnel evacuate the facility. If additional HAZMAT personnel are needed, mutual assistance plans are accessed from an electronic repository and requests for assistance are automatically dispatched to surrounding communities. By integrating the MSP with local hospital databases, decisions can be made as to where individuals with specific injuries can be transported.

0140It is important to note that while the present invention has been described in the context of a fully functioning data processing system, those of ordinary skill in the art will appreciate that the processes of the present invention are capable of being distributed in the form of a computer readable medium of instructions and a variety of forms and that the present invention applies equally regardless of the particular type of signal bearing media actually used to carry out the distribution. Examples of computer readable media include recordable-type media such a floppy disc, a hard disk drive, a RAM, and CD-ROMs and transmission-type media such as digital and analog communications links.

0141The description of the present invention has been presented for purposes of illustration and description, but is not intended to be exhaustive or limited to the invention in the form disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art. The embodiment was chosen and described in order to best explain the principles of the invention, the practical application, and to enable others of ordinary skill in the art to understand the invention for various embodiments with various modifications as are suited to the particular use contemplated.