Computer-implemented system for human resources management
Claim Score by NHIP
Abstract
A system and method for testing and/or evaluating employees or potential employees is disclosed. A computer arranges a plurality of applicants in a stack ranked table. The table may rank or re-rank applicants against each other, from best to worst, after successive screening, selecting, and/or interviewing stages for a particular job. Performance evaluations of hired workers may be fed back to the computer for adjusting the system and method. Competencies shown to be predictive of successful performance of a given type of job are tested for at various stages in an online testing system.

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Projected expiry passed 10 April 2023, 3.5 years ago.
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13 claims: 3 independent, 10 dependent
- 1Broadest claimClaim Score 22, narrow(NHIP)A computer system employing a stack ranked table means, said computer system comprising:identification means for identifying to a computer user a first uniform resource locator;first computer means for determining whether said computer user has previously completed a screening solution;second computer means for providing a second uniform resource locator to said computer user if said first computer means determines that said computer user has not previously completed a screening solution;screening solution means for screening computer users, the screening solution means being implemented on a website identified by said second uniform resource locator and eliciting screening answers from said computer user;stack ranked table means implemented by a computer for ranking said computer user in order against a plurality of other computer users, said stack ranked table means initially ranking said computer user and said other computer users in order from first to last as soon as said applicant inputs said screening answers;selection solution means for selecting advancing computer users from said stack ranked table, said selection solution means eliciting selection answers from said computer user and said plurality of other computer users responsive to selection questions, said selecting being accomplished by said selection means evaluating said selection answers and said stack ranked table means re-ranking said computer user and said plurality of other computer users;interview solution means for providing a structured interview of said advancing computer users, said structured interview comprising interview questions provided via computer, said stack ranked table means receiving interview scores from said interview solution means, and said stack ranked table means re-ranking said advancing computer users upon receiving said interview scores;performance evaluation recordation means for subsequently recording a performance evaluation of said computer user;correlation means for correlating said performance evaluation with said screening answers and said selection answers;system adjustment means for adjusting said computer system in response to said correlating.
- 2A computer system for human resources management comprising:a first computer terminal 102 associated with a first computer user;a second computer terminal 116 associated with a second computer user;a third computer terminal 120 associated with a third computer user;a database 110 ;and a first server 106 configured to: communicate via an Internet 104 with the first computer terminal 102 and collect first identifying information;host a screening website 524 ;display on the screening website 524 screening questions eliciting first screening information from the first computer user;receive over the Internet 104 from the first computer terminal 102 the first screening information;evaluate the first screening information and calculate therefrom a first screening score;associate the first screening score with the first identifying information;store in a stack ranked table 530 of database 110 the first screening score in association with the first identifying information;communicate via the Internet 104 with the second computer terminal 116 and collect second identifying information regarding the second computer user from the second computer terminal 116 via the Internet 104 ;compare the second identifying information to data stored in the database 110 and determine whether database 110 has previously stored screening data regarding the second computer user;display on the screening website 524 screening questions eliciting second screening information from the second user;receive over the Internet 104 from the second computer terminal 116 the second screening information;evaluate the second screening information and calculate therefrom a second screening score;associate the second screening score with the second identifying information;store in the stack ranked table 530 of database 110 the second screening score in association with the second identifying information;communicate via the Internet 104 with the third computer terminal 120 and collect third identifying information regarding the third computer user from the third computer terminal 120 via the Internet 104 ;compare the third identifying information to data stored in the database 110 and determine whether database 110 has previously stored screening data regarding the third computer user;display on the screening website 524 screening questions eliciting third screening information from the third computer user;receive over the Internet 104 from the third computer terminal 120 the third screening information;evaluate the third screening information and calculate therefrom a third screening score;associate the third screening score with the third identifying information;store in the stack ranked table 530 of database 110 the third screening score in association with the third identifying information;rank in the stack ranked table 530 a relative ranking of the first computer user, the second computer user, and third computer user based at least in part on the first screening score, the second screening score, and the third screening score;provide a selection display 538 ;provide access to the selection display 538 by the first computer user and the second computer user but not by the third computer user, based on the relative ranking;display on the selection display 538 selection questions eliciting first selection information from the first computer user;receive from a fourth computer terminal 124 the first selection information;evaluate the first selection information and calculate therefrom a first selection score;associate the first selection score with the first identifying information;store in the stack ranked table 530 the first selection score in association with the first identifying information;display on the selection display 538 selection questions eliciting second selection information from the second computer user;receive from the fourth computer terminal 124 the second selection information;evaluate the second selection information and calculate therefrom a second selection score;associate the second selection score with the second identifying information;store in the stack ranked table 530 the second selection score in association with the second identifying information;re-rank in the stack ranked table 530 a relative re-ranking of the first computer user and the second computer user based at least in part on the first selection score and the second selection score;select a successful employment candidate from among the first computer user and the second computer user based on the re-ranking;and provide an indication of the identity of the successful employment candidate.
- 12A computer-implemented method for managing human resources in a computer system comprising a first computer terminal 102 associated with a first computer user, a second computer terminal 116 associated with a second computer user, a third computer terminal 120 associated with a third computer user, a database 110 , and a first server 106 , the method comprising:communicating via an Internet 104 with the first computer terminal 102 and obtaining first identifying information;hosting a screening website 524 ;displaying on the screening website 524 screening questions eliciting first screening information from the first user;receiving over the Internet 104 from the first computer terminal 102 the first screening information;evaluating the first screening information and calculating therefrom a first screening score;associating the first screening score with the first identifying information;storing in a stack ranked table 530 of database 110 the first screening score in association with the first identifying information;communicating via the Internet 104 with the second computer terminal 116 and collecting second identifying information regarding the second computer user from the second computer terminal 116 via the Internet 104 ;comparing the second identifying information to data stored in the database 110 and determine whether database 110 has previously stored screening data regarding the second computer user;displaying on the screening website 524 screening questions eliciting second screening information from the second user;receiving over the Internet 104 from the second computer terminal 116 the second screening information;evaluating the second screening information and calculating therefrom a second screening score;associating the second screening score with the second identifying information;storing in the stack ranked table 530 of database 110 the second screening score in association with the second identifying information;communicating via the Internet 104 with the third computer terminal 120 and collecting third identifying information regarding the third computer user from the third computer terminal 120 via the Internet 104 ;comparing the third identifying information to data stored in the database 110 and determine whether database 110 has previously stored screening data regarding the third computer user;displaying on the screening website 524 screening questions eliciting third screening information from the third user;receiving over the Internet 104 from the third computer terminal 120 the third screening information;evaluating the third screening information and calculate therefrom a third screening score;associating the third screening score with the third identifying information;storing in the stack ranked table 530 of database 110 the third screening score in association with the third identifying information;ranking in the stack ranked table 530 a relative ranking of the first computer user, the second computer user, and third computer user based at least in part on the first screening score, the second screening score, and the third screening score;providing a selection display 538 ;providing access to the selection display 538 by the first computer user and the second computer user but not by the third computer user, based on the relative ranking;displaying on the selection display 538 selection questions eliciting first selection information from the first user;receiving from a fourth computer terminal 124 the first selection information;evaluating the first selection information and calculating therefrom a first selection score;associating the first selection score with the first identifying information;storing in the stack ranked table 530 the first selection score in association with the first identifying information;displaying on the selection display 538 selection questions eliciting second selection information from the second user;receiving from the fourth computer terminal 124 the second selection information;evaluating the second selection information and calculating therefrom a second selection score;associating the second selection score with the second identifying information;storing in the stack ranked table 530 the second selection score in association with the second identifying information;re-ranking in the stack ranked table 530 a relative re-ranking of the first computer user and the second computer user based at least in part on the first selection score and the second selection score;selecting a successful employment candidate from among the first computer user and the second computer user based on the re-ranking;and providing an indication of the identity of the successful employment candidate.
Independent claims3
161 paragraphs in 2 sections, as filed
[0001] This application claims the benefit of U.S. Provisional Patent Application No. 60/211,044, filed Jun. 12, 2000.
BRIEF DESCRIPTION OF THE DRAWINGS
[0002]FIG. 1 provides a block diagram of an exemplary system in accordance with the present invention.
[0003]FIG. 2 illustrates a process for testing and evaluating job applicants in accordance with an embodiment of the present invention.
[0004]FIG. 3 depicts a hiring procedure in accordance with one embodiment of the invention.
[0005]FIG. 4 is a block diagram of a process employing feedback.
[0006]FIG. 5 diagrams an online system in accordance with one embodiment of the invention.
[0007]FIG. 6 shows an example of a web-based presentation for a screening solution.
[0008]FIG. 7 shows an example of a stack ranked table.
[0009]FIG. 8 shows an example of a screening solution question presented to an applicant taking a screening solution test over the Internet.
[0010]FIG. 9 shows an example of a structured interview guide for use in an interview solution.
[0011]FIG. 10 illustrates procedural steps that may be followed in a web-based applicant system according to an embodiment of the present invention.
[0012]FIG. 11 illustrates procedural steps that may be followed in a web-based selection solution according to an embodiment of the present invention.
[0013]FIG. 12 illustrates procedural steps that may be followed by an employer according to an embodiment of the present invention.
[0014]FIG. 13 illustrates a human capital management life-cycle.
DETAILED DESCRIPTION
[0015] A system for testing a job applicant provides a computerized stack ranking of multiple applicants, predictive of the comparative levels of successful job performance. The predictive stack ranking may be used as a dynamic interactive filter with a pool of applicants over the course of the evaluation or employment process. The system may utilize a communications network to communicate between an applicant terminal and a system server.
[0016] The system may be used for example for screening, selecting, retaining, assigning, or analyzing the job applicant. The job applicant can for example be a new job applicant, an employee seeking to retain a job, an employee seeking a different job in the same organization, or an employee being evaluated for retention, re-assignment, or promotion. Applicants may or may not know they are being evaluated.
[0017] Once an applicant becomes an employee, the system may collect data regarding the employee for use in a feedback loop informing the online hiring process and improving the accuracy of the predictive stack ranking. For example, the data may indicate the employer's rating of the employee's actual job performance. Such a rating can be cross-checked against the answers that the employee gave during the application process. The cross-checking can be used as feedback to refine the questions and evaluation criteria used at each stage of the hiring process. For example, the cross-checking may be analyzed to select from among many questions a small subset having high predictive value. The small subset can then be used in a quick initial screening stage. Or, the small subset can be given greater weight than other questions in a computerized stack ranking of candidates.
[0018]FIG. 1 provides a block diagram of an exemplary system in accordance with the present invention. A job applicant can use applicant terminal <b>102</b> to communicate over network <b>104</b> with system server <b>106</b>. Applicant terminal <b>102</b> may for example be a telephone handset, a personal computer, a workstation, a handheld wireless device such as those marketed under the trademarks PALM or HANDSPRING, or a Wireless Application Protocol enabled device such as a mobile phone. Network <b>104</b> may for example be the Internet, the World Wide Web, a wide area network, a local area network, a telephone network, a wireless communication network, a combination thereof, or any other link capable of carrying communications between an applicant terminal and a server.
[0019] System server <b>106</b> employs a testing computer program <b>108</b> and has access to a scoring database <b>110</b>. System server <b>106</b> communicates with applicant terminal <b>102</b> in accordance with instructions from testing computer program <b>108</b>.
[0020] System server <b>106</b> may communicate with employer server <b>112</b> over network <b>104</b> or over direct link <b>114</b>. System server <b>106</b> is shown as a unitary server, but may be a distributed computing platform.
[0021] An applicant terminal may be remote from, or co-located with, system server <b>106</b> and/or employer server <b>112</b>. For example, applicant terminal <b>102</b> may be located at a job applicant's home, applicant terminal <b>116</b> may be located at a job fair or employment office, and applicant terminal <b>120</b> may be located at an employer's location.
[0022] Partner server <b>121</b> may be linked to network <b>104</b> and system server <b>106</b> to facilitate integration of a business partner seeking to participate in the system of FIG. 1.
[0023] System server <b>106</b> may pose questions to a job applicant located at an applicant terminal, receive responses from the job applicant, and score the answers in accordance with scoring database <b>110</b>. The scoring may take place in real time, i.e., while the applicant is still online, and may be reported in the form of a comparative stack ranking of multiple applicants. The stack ranking may be delivered from system server <b>106</b>, over either network <b>104</b> or direct link <b>114</b>, to employer server <b>112</b>.
[0024] Scoring of each answer by system server <b>106</b> may be instant, i.e., before the next question is answered. Thus, adaptive testing techniques may be implemented over network <b>104</b>. For example, the answers given by an applicant at applicant terminal <b>102</b> to questions propounded early in a test may determine which questions are propounded by system server <b>106</b> to the applicant later in the same test. In addition, if an applicant at terminal <b>102</b> provides an unacceptable answer to a disqualifying “knock-out” question, server <b>106</b> may immediately terminate the test.
[0025] These same adaptive testing principles may be applied to a software program used to support a real time interview, either in person or over a communications network. For example, an employer conducting an oral interview in person or over a telephone can enter a candidate's oral answer into employer terminal <b>124</b>, which then communicates the answer to system server <b>106</b>, which in turn suggests via employer terminal <b>124</b> the next question for the employer to ask the interviewee.
[0026] The system may test an online applicant for any competency desired, in any sequence. The tested competencies may be abilities, traits, knowledge, skills, etc., that have been proven relevant to and predictive of successful job performance. By way of example and not limitation, the following competencies may be tested:
[0027] 1. dependability
[0028] 2. agreeableness
[0029] 3. critical thinking
[0030] 4. problem solving ability
[0031] 5. talkativeness
[0032] 6. assertiveness
[0033] 7. gregariousness
[0034] 8. persuasiveness
[0035] 9. achievement
[0036] 10. education
[0037] 11. experience
[0038] 12. customer service orientation
[0039] 13. customer focus
[0040] 14. conscientiousness
[0041] 15. self-confidence
[0042] 16. motivation
[0043] 17. revenue focus
[0044] 18. cognitive ability
[0045] 19. leadership
[0046] 20. decision making
[0047] 21. flexibility
[0048] 22. commitment
[0049] 23. learning ability
[0050] 24. dedication
[0051] 25. tenacity
[0052] 26. number of jobs held
[0053] 27. length of time in job(s)
[0054] 28. working with information
[0055] 29. supervisory potential
[0056] 30. judgment
[0057] 31. leadership
[0058] 32. coaching skills
[0059] 33. teamwork
[0060] 34. interpersonal skills
[0061] 35. business leadership
[0062] 36. leadership motivation
[0063] 37. self-leadership
[0064] 38. interpersonal leadership
[0065] 39. communication skills
[0066] 40. management potential
[0067] 41. likelihood of retention
[0068] 42. self-control
[0069] 43. energy
[0070] 44. executive potential
[0071] 45. listening orientation
[0072] 46. language skills (English, etc.)
[0073] 47. verbal reasoning
[0074] 48. spatial ability
[0075] 49. interest
[0076] 50. motivation
[0077] Typically, system server <b>106</b> tests for certain ones of the competencies that have been proven to be predictive of successful performance of the type of job for which the applicant is being considered. The results of the testing are tabulated in a stack ranked table. The stack ranked table may rank a number of applicants against each other and list them in order, from first to last. The table may also present other information for each applicant. The other information may include, by way of example and not limitation:
[0078] 1. Name
[0079] 2. Identifying number (e.g. social security number).
[0080] 3. Score achieved at various stages for various competencies.
[0081] 4. Recommendation (or not) to continue the hiring process beyond each stage
[0082] 5. Link to application information (e.g. address, resume details)
[0083] 6. Contact information (phone number, e-mail address, mailing address, etc.)
[0084] 7. Date of application
[0085] 8. Success or failure in complying with knockout requirements for the job
[0086] 9. Screening solution scores, presented as percentiles
[0087] 10. A calculated recommendation to proceed or not to proceed with the applicant
[0088] 11. Results (by competency) of the selection solution
[0089] 12. Link to allow manual entry of the test answers if not done on computer directly by the applicant
[0090] 13. A calculated recommendation to hire or not hire based on a weighted overall score of selection competencies (or other factors the hiring company wishes to use and that are approved as statistically valid and legally defensible)
[0091] 14. Additional columns for storage of data from a structured behavioral interview
[0092] 15. Additional columns for storage of data from other decision-making processes such as drug testing, reference checks, or medical exams.
[0093] A process for testing and evaluating job applicants may be described with reference to FIG. 2. Generally, applicant testing <b>201</b> includes providing a test to a job applicant and scoring the applicant's answers. The test may be administered online or it may be administered manually off-line. Scores are entered into a system for calculating a stack ranked table. Predictive stack ranking <b>202</b> generally includes ranking a job applicant against other job applicants in order from first to last or other comparative ranking. The other job applicants may be current job applicants, past job applicants, or fictional job applicants.
[0094]FIG. 3 depicts a hiring procedure in accordance with one embodiment of the invention. Announcement <b>302</b> may be an online job announcement such as a web page with an “apply now” hyperlink icon. The web page may reside on an employer's website or an employment agency website, for example. Or, an online job announcement may be a recorded announcement on a menu-driven telephone voice processing system. Alternatively, announcement <b>302</b> may be an offline job announcement such as a newspaper advertisement.
[0095] In response to announcement <b>302</b>, an interested job applicant requests administration of screening test <b>304</b>. Screening test <b>304</b> may be remotely administered and scored online, with the scores being automatically provided to predictive stack ranking <b>306</b>. Alternatively, screening test <b>304</b> may be administered manually with paper and pencil, and then graded by hand or machine, with the scores being provided to predictive stack ranking <b>306</b>. The predictive stack ranking may for example be constructed by system server <b>106</b> or employer server <b>112</b>.
[0096] Predictive stack ranking <b>306</b> totals the graded answers according to particular competencies known to be relevant to successful job performance. Predictive stack ranking <b>306</b> may be administered by a computer processor located at system server <b>106</b>, for example. Predictive stack ranking <b>306</b> may give different weight to different questions, and may at any stage immediately disqualify an applicant providing an unacceptable answer to a “knock-out” question. Predictive stack ranking <b>306</b> may rank the applicant in order against other job applicants in a table. Predictive stack ranking <b>306</b> may be used to decide which applicants to invite for the next stage, selection test <b>308</b>.
[0097] Selection test <b>308</b> is preferably conducted under supervised conditions. For example, selection test <b>308</b> may be administered in person. An in-person test may take place at a job fair, an employer's location, a job site, or an employment agency. An in-person test may include verification of the job applicant's identity, such as by examination of a photo identification document produced by a test-taker. Selection test <b>308</b> may be administered online or manually. Supervised conditions typically include observation of the test-taker during administration of the test. The answers to selection test <b>308</b> are graded and the results are incorporated in predictive stack ranking <b>306</b>.
[0098] Predictive stack ranking <b>306</b> may then update a previously created entry for the applicant and rank or re-rank the applicant in order against other job applicants. After this is accomplished, the highest ranking applicants may be invited for interview <b>310</b>.
[0099] Interview <b>310</b> may be structured or unstructured, online or in person. If interview <b>310</b> is structured, a program leads the interviewer through the interview by suggesting questions one at a time. The program may be a list of questions written on paper or it may be a computer program resident for example in system server <b>106</b>. The program suggests questions that are predetermined to be valid, i.e., proven to be associated with successful job performance and legally permitted. The interviewer can input the answers and/or a score for the answers, either after each answer or at the conclusion of the interview. This can be done via employer terminal <b>124</b>, for example.
[0100] Interview <b>310</b> results in an interview score being provided to predictive stack ranking <b>306</b>. Predictive stack ranking <b>306</b> is revised to reflect the interview score. In particular, the relative rank of the job applicants is reassessed.
[0101]FIG. 4 is a block diagram of a process employing feedback. Test design <b>402</b> is initially performed using industry-accepted standards. Test administration <b>404</b> tests and scores job applicants and/or incumbents. Employee performance evaluation <b>406</b> measures actual job performance of the applicant or incumbent after holding the job for a period of time. This information is fed back to test design <b>402</b> and/or test administration <b>404</b>. Test design <b>402</b> may be revised to delete questions which were not predictive of successful job performance. This can be done for example by deleting questions whose answers bore no relation to performance evaluation <b>406</b> for a statistically valid sample. Test administration <b>404</b> may be revised by adjusting the weight given to certain questions or answers that showed an especially strong correlation to employee performance evaluation <b>406</b>. For example, if test administration <b>404</b> is associated with predictive stack ranking <b>306</b>, feedback from employee performance evaluation <b>406</b> may help determine how various job applicants are comparatively ranked against each other.
[0102]FIG. 5 diagrams an online computer based system <b>500</b> in accordance with one embodiment of the invention. Box <b>502</b> represents a job vacancy with a requirement for an online screening and selection solution. The vacancy can come to the attention of a potential job applicant in a number of ways.
[0103] For example, box <b>504</b> represents an online application via a hiring company's own website. A company offering a job may post a vacancy announcement on the company's website and invite job seekers to apply by clicking on an icon labeled “apply here” or the like. Box <b>506</b> represents a similar posting on an online job board. Box <b>508</b> represents candidates given a Uniform Resource Locator (URL) directly by the company. This may occur when the company offering a job identifies a potential candidate. Box <b>510</b> represents a media advertisement including a URL for a job. Thus, job seekers observing the advertisement can direct their browsers to the indicated URL.
[0104] At job fair <b>512</b>, job seekers may be provided a URL associated with the company or the particular vacancy. Paper-and-pencil measures could also be used at job fairs and entered into the system. A computer terminal may be provided for use of job seekers at job fair <b>512</b>, enabling job seekers to participate in the online system. Box <b>514</b> represents an executive search via a recruiter network. Job seekers relevant to the search are identified in recruitment firm applicant database <b>516</b>. Database <b>516</b> can link to a URL associated with the job.
[0105] Preferably, no matter how a potential applicant becomes aware of or identified for a job opening in system <b>500</b>, the potential applicant is considered at decision <b>520</b>. Decision <b>520</b> asks whether applicant has completed the required screening solution <b>524</b>. If not, the applicant at box <b>522</b> is given via e-mail, mail, or in person, a URL for assessment. For example, system <b>500</b> may send an e-mail message to a potential applicant, the e-mail message inviting the potential applicant to apply for vacancy <b>502</b> by directing a browser to a screening solution URL provided in the e-mail message. Alternatively, when a potential applicant is visiting a website at which decision <b>520</b> determines that the required screening solution has not been completed, the website host can provide a link to a web page identified by the screening solution URL. Decision <b>520</b> may be based on a potential applicant's name, e-mail address, and/or other identifying information.
[0106] Screening solution <b>524</b> is administered via the Internet and is hosted at the screening solution URL mentioned above. Screening solution <b>524</b> asks screening questions to ascertain if the applicant has the basic qualifications to do the job. These are based on questions typically asked by recruiters but which are statistically validated over time to ensure they are legally defensible and predictive. The questions may include a combination of biodata and personality measures. They may include self-assessments of skill levels appropriate to the job requirements. Screening solution <b>524</b> requires applicants to transmit elicited information over the Internet. A possible example of a web-based presentation for screening solution <b>524</b> is illustrated in FIG. 6. Screen shot <b>600</b> shows a portion of the presentation.
[0107] Once completed, screening solution <b>524</b> provides applicant feedback <b>540</b> and conveys applicant details and screening scores to stack ranked table of applicants <b>530</b>. Applicant feedback <b>540</b> may provide a message to the online applicant indicating that the screening solution is complete, that the applicant has passed or failed the screening stage, and that the applicant may or may not be contacted in due course. Other information may also be provided to the applicant in the feedback pages, like a realistic job preview, recruiter phone number, scheduling information, etc.
[0108] Once an applicant has completed the screening solution, system <b>500</b> ranks the applicant in comparative order against other applicants in stack ranked table of applicants <b>530</b>. A certain number or percentage of applicants in table <b>530</b> will be chosen for further consideration. For example, the applicants ranking among the top five of all applicants ranked in table <b>530</b> may be chosen for advancement in the system at this juncture. Information identifying the chosen applicants will be included on a “short list” as indicated by box <b>536</b>.
[0109] The short list chosen at box <b>536</b> is transmitted to selection solution <b>538</b>, at which the advancing applicants are invited to answer selection questions. Selection solution <b>538</b> asks additional questions and requires an advancing applicant to input answers. Preferably, the applicant completes selection solution <b>538</b> while sitting at a terminal located at one of the company's locations. The terminal communicates over the Internet with a website set up to administer the selection solution.
[0110] At the conclusion of selection solution <b>538</b>, applicant feedback <b>540</b> is provided from the website to the applicant, and applicant details and scores <b>541</b> are incorporated in stack ranked table <b>530</b>. Feedback <b>540</b> may optionally include a sophisticated report on the applicant's strengths and weakness. The applicant may then be directed to an appropriate web page chosen by the hiring company. One page may indicated successful completion and a second page may indicate failure. The appropriate web page may suggest other openings appropriate to the applicant's test responses and may provide hyperlinks the applicant can use to initiate the application process for these other openings.
[0111] Once stack ranked table <b>530</b> re-ranks the applicants as a result of selection solution <b>538</b>, some applicants are invited to participate in interview solution <b>542</b>. For example, the top three applicants as ranked by table <b>530</b> after selection solution <b>538</b> may be invited for an in-person interview. Because the selection solution is preferably in instant communication with stack ranked table <b>530</b>, the interview invitation may be extended immediately at the conclusion of the selection solution.
[0112] Interview solution <b>542</b> is preferably a structured interview, with questions provided via the Internet to the interviewer at the company's location. The interviewer reads the provided questions and reports a score over the Internet from the company's location for incorporation in stack ranked table <b>530</b>. Benchmark performance anchors may assist the interviewer in grading the applicant's responses.
[0113] Interview solution <b>542</b> can be designed according two exemplary models. In a first model, an employer is provided with standard interview guides for several job types as well as the competency templates for these types so that the employer can build variations to meet specific needs. In a second model, an employer can build new interview guides and new competency templates. In the second model, the employer has access to the full array of work-related competencies and associated questions in a comprehensive question bank.
[0114] In ranking applicants, stack ranked table <b>530</b> may consider a combination of different biographical, personality, behavioral, and other appropriate information and competencies. In addition to the comparative ranking, table <b>530</b> may indicate for each applicant a yes/no recommendation, a percentage likelihood of successful job performance, biographical information not used for evaluative purposes, and so forth.
[0115] Stack ranked table <b>530</b> may be developed by grading the various solution stages with a computer implementing the following algorithm. First, search for disqualifying answers to “knock-out” questions. Second, give points for answers matching those of the previously hired candidates who achieved a successful performance evaluation. Third, deduct points for answers matching those of the previously hired candidates who received an unsuccessful performance rating. Fourth, multiply the added or subtracted points by any weighting assigned each question. Fifth, sum the points for all questions related to a given competency. Sixth, compare the summed points for each competency to norms of either the job-holders in the company or a wider population. Seventh, predict performance of the applicant as a worker in the job, based on the business outcomes identified by the hiring company and the competencies that contribute to those outcomes.
[0116] A final selection is made based on stack ranked table <b>530</b>. Preferably, the selection is transmitted over the Internet to the company, enabling the company to make an offer to the selected applicant(s). For example, if there is only one opening, an offer may be extended to the applicant ranked highest by stack ranked table <b>530</b>. If the applicant accepts the offer, the applicant is employed by the company. If the applicant declines, the next highest ranked applicant in stack ranked table <b>530</b> is offered the job. If a plural number of openings exist, that number of applicants may be selected off the top of stack ranked table <b>530</b> and offered the job. If one of the applicants declines, the next highest ranked applicant in stack ranked table <b>530</b> is offered the job. Data from stack ranked table <b>530</b> is forwarded to data warehouse <b>534</b>.
[0117] The performance of successful applicants is monitored during their employment. At box <b>550</b>, performance data for successful applicants are collected at a later date, and sent to data warehouse <b>534</b>.
[0118] Data collected at data warehouse <b>534</b> are used for research and development and for reporting purposes. For example, functions enabled by storing comprehensive data generated by system <b>500</b> may include:
[0119] a. Storage of question level responses from applicants for jobs. This can be used for re-checking of applicant information (auditing etc.) and for research to develop new solutions and questions.
[0120] b. Reporting on Equal Employment Opportunity Commission requirements. Data on ethnicity etc. can be stored to enable an employer to comply with reporting requirements to government agencies.
[0121] c. Source of data for designing new solutions including data on the nature of the job and the competencies that are required by the role (job analysis). This data is collected using online assessments.
[0122] d. Source of data for statistical research on correlation between the solutions and their predicted outcomes for applicants, and the actual outcomes for employees who were hired (validation studies).
[0123] e. Design of solutions other than recruitment related solutions.
[0124] f. Reporting of usage volumes for billing and financing accounting purposes.
[0125] Because system <b>500</b> preferably uses instant communications, adaptive testing techniques may be implemented online. An applicant's failure to overcome hurdles in a given solution will deliver a different path through the solution than that of a successful applicant. The degree of advancement of a given applicant through system <b>500</b> may result in different charges to the company from a solutions provider. For example, a solutions provider that hosts a website supporting screening solution <b>524</b>, selection solution <b>538</b>, and interview solution <b>542</b> may charge the hiring company the following amounts: one dollar for every applicant completing only the screening solution, five dollars for every applicant advancing only to the end of the selection solution, ten dollars for every applicant rejected after the interview solution, twenty dollars for every applicant offered a job, and fifty dollars for every applicant accepting an offer.
[0126] In practice, any of the various stages (screening solution <b>524</b>, selection solution <b>538</b>, and interview solution <b>542</b>) may be skipped, re-ordered, combined with other stages, or eliminated. Or, a short telephone interview may be structured early in the process to quickly screen applicants.
[0127] In a preferred embodiment, the questions to be asked at the various stages are selected for a particular type of job being offered in accordance with a proven relationship with desired business outcomes. Business outcomes can for example include: level of sales, customer satisfaction, quality measures such as fault rates, retention and tenure of employment, time keeping, learning ability, progression to more senior roles over time, and supervisor ratings of behavioral success. The particular type of job is defined in conjunction with the U.S. Department of Labor “O*NET” classification system. Some types of jobs might include customer service, technical, professional, or managerial. Various competencies are determined to be associated with desired business outcomes for a given type of job. These competencies are tested for at various solution stages with appropriate questions.
[0128] The appropriate competencies, questions, scoring, weighting, and ranking factors for a new job can be designed from historical tests for existing jobs, by applying statistical techniques and using the gathering of data on the Internet to ensure rapid validation of the new assessment solution. Confirmatory job analysis is used to determine the appropriateness of solutions for a particular job.
[0129]FIG. 7 shows an example of a stack ranked table. Computer screen shot <b>700</b> illustrates a sample stack ranked table <b>730</b> for a customer service job. Various tabs permit viewing of data generated by each solution stage. Tab <b>702</b> reveals data <b>703</b> from a screening solution, tab <b>704</b> reveals data <b>705</b> from a selection solution, tab <b>706</b> reveals data <b>707</b> from an interview solution, and tab <b>708</b> reveals all results. In screen shot <b>700</b>, tab <b>708</b> is selected.
[0130] Section <b>709</b> of screen shot <b>700</b> shows general information about each applicant, including current rank <b>710</b>, a link <b>712</b> to application information (not shown), last name <b>714</b>, first name <b>716</b>, and application date <b>718</b>.
[0131] Screening solution data <b>703</b> includes an indication <b>720</b> of whether each applicant successfully passed the knockout requirements for the job. Data <b>703</b> also includes scores on certain competencies such as educational and work related experience <b>722</b>, customer service orientation <b>724</b>, and self-confidence <b>726</b>. Column <b>728</b> indicates whether each applicant is recommended to advance beyond the screening stage.
[0132] Selection solution data <b>705</b> includes scores on certain competencies such as customer focus <b>732</b>, conscientiousness <b>734</b>, and problem solving <b>736</b>. Column <b>738</b> indicates whether each applicant is recommended to advance beyond the selection stage.
[0133] Additional information (not shown) may include columns for storage of data from other decision-making processes such as drug testing, reference checks, or medical exams.
[0134]FIG. 8 shows an example of a screening solution question presented to an applicant taking a screening solution test over the Internet. In screen shot <b>800</b>, simulated customer contact record <b>802</b> is presented to the applicant. The applicant is asked question <b>804</b>, and is required to click on a circle next to one of the answers. Question <b>804</b> may test for a competency in working with information, for example.
[0135]FIG. 9 shows an example of a structured interview guide for use in an interview solution. As illustrated, the interview guide is being presented online on a computer screen to an interviewer conducting an interview with an applicant. Screen shot <b>900</b> shows interview item <b>902</b> for a sample customer service job. The customer service job opening is for a call center position, and revenue focus has been identified as a relevant and predictive competency. Item <b>902</b> elicits from the applicant a situation <b>904</b>, the applicant's behavior <b>906</b> in the situation, and the outcome <b>908</b> reported by the applicant. The interviewer can grade the applicant's responses to item <b>902</b> by marking a score <b>910</b> from 1 to 10.
[0136]FIG. 10 illustrates procedural steps that may be followed in a web-based applicant system according to an embodiment of the present invention.
[0137]FIG. 11 illustrates procedural steps that may be followed in a web-based selection solution according to an embodiment of the present invention. For example, these steps may follow those illustrated in FIG. 10.
[0138]FIG. 12 illustrates procedural steps that may be followed by an employer according to an embodiment of the present invention.
[0139] The following tables provide examples of screening solutions and selection solutions designed for different types of jobs. The tables show components (competencies) shown to be relevant to successful performance of each job type. In the tables, some components are considered required, and others are considered optional.
[0140] Table One may be used for entry level and general skill jobs: <tables id="TABLE-US-00001" num="1"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE ONE</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Entry/General Skilled Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="56PT" align="left" /><colspec colname="2" colwidth="98PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 7-10 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational and</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>Work-Related</entry><entry>entry-level jobs across industry</entry></row><row><entry /><entry>Experience</entry><entry>type and functional area. Scores</entry></row><row><entry /><entry /><entry>on Education and Work-Related</entry></row><row><entry /><entry /><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates' responses to</entry></row><row><entry /><entry /><entry>questions regarding</entry></row><row><entry /><entry /><entry>developmental influences, self-</entry></row><row><entry /><entry /><entry>esteem, work history and work-</entry></row><row><entry /><entry /><entry>related values and attitudes.</entry></row><row><entry /><entry>Self-Confidence</entry><entry>This component references: be-</entry><entry> 7</entry></row><row><entry /><entry /><entry>lief in one's own abilities and</entry></row><row><entry /><entry /><entry>skills and a tendency to feel</entry></row><row><entry /><entry /><entry>competent in several areas.</entry></row><row><entry>Optional</entry><entry>Decision Making/</entry><entry>Measures potential for success in</entry><entry> 8</entry></row><row><entry /><entry>Flexibility</entry><entry>entry level positions. Scores on</entry></row><row><entry /><entry /><entry>Decision Making and Flexibility</entry></row><row><entry /><entry /><entry>are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding</entry></row><row><entry /><entry /><entry>developmental influences, self-</entry></row><row><entry /><entry /><entry>esteem, work history and work-</entry></row><row><entry /><entry /><entry>related values and attitudes.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 23-35 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Conscientiousness</entry><entry>This component is designed to</entry><entry>65</entry></row><row><entry /><entry /><entry>predict the likelihood that</entry></row><row><entry /><entry /><entry>candidates will follow company</entry></row><row><entry /><entry /><entry>policies exactly, work in an</entry></row><row><entry /><entry /><entry>organized manner, return from</entry></row><row><entry /><entry /><entry>meals and breaks in the allotted</entry></row><row><entry /><entry /><entry>time, and keep working, even</entry></row><row><entry /><entry /><entry>when coworkers are not</entry></row><row><entry /><entry /><entry>working.</entry></row><row><entry /><entry>Retention</entry><entry>Measures commitment,</entry><entry>44</entry></row><row><entry /><entry>Predictor</entry><entry>impulsiveness, responsibility,</entry></row><row><entry /><entry /><entry>and motivation. It predicts the</entry></row><row><entry /><entry /><entry>likelihood that a new hire will</entry></row><row><entry /><entry /><entry>remain on the job for at least</entry></row><row><entry /><entry /><entry>three months.</entry></row><row><entry>Optional</entry><entry>Learning Ability</entry><entry>This component measures the</entry><entry>54</entry></row><row><entry /><entry /><entry>tendency to efficiently and</entry><entry>(12 </entry></row><row><entry /><entry /><entry>effectively use numerical and</entry><entry>minute</entry></row><row><entry /><entry /><entry>analytical reasoning. This</entry><entry>timer)</entry></row><row><entry /><entry /><entry>competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to learn work-related</entry></row><row><entry /><entry /><entry>tasks, processes, and policies.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0141] Table Two may be used for customer service jobs: <tables id="TABLE-US-00002" num="2"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE TWO</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Customer Service Solution</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="56PT" align="left" /><colspec colname="2" colwidth="98PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 8-10 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational and</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>Work-Related</entry><entry>customer service jobs. Scores on</entry></row><row><entry /><entry>Experience</entry><entry>Education and Work-Related</entry></row><row><entry /><entry /><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates responses to</entry></row><row><entry /><entry /><entry>questions regarding develop-</entry></row><row><entry /><entry /><entry>mental influences, self-esteem,</entry></row><row><entry /><entry /><entry>work history and work-related</entry></row><row><entry /><entry /><entry>values and attitudes.</entry></row><row><entry /><entry>Customer Service</entry><entry>Designed to predict the likeli-</entry><entry>20</entry></row><row><entry /><entry>Orientation</entry><entry>hood that candidates will show</entry></row><row><entry /><entry /><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search</entry></row><row><entry /><entry /><entry>for information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry>Optional</entry><entry>Self-Confidence</entry><entry>This component references: be-</entry><entry> 7</entry></row><row><entry /><entry /><entry>lief in one's own abilities and</entry></row><row><entry /><entry /><entry>skills and a tendency to feel</entry></row><row><entry /><entry /><entry>competent in several areas.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 17-29-37 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Customer Focus</entry><entry>Designed to predict the likeli-</entry><entry>32</entry></row><row><entry /><entry /><entry>hood that candidates will show</entry></row><row><entry /><entry /><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for</entry></row><row><entry /><entry /><entry>information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry /><entry>Conscientiousness</entry><entry>This component is designed to</entry><entry>65</entry></row><row><entry /><entry /><entry>predict the likelihood that</entry></row><row><entry /><entry /><entry>candidates will follow company</entry></row><row><entry /><entry /><entry>policies exactly, work in an or-</entry></row><row><entry /><entry /><entry>ganized manner, return from</entry></row><row><entry /><entry /><entry>meals and breaks in the allotted</entry></row><row><entry /><entry /><entry>time, and keep working, even</entry></row><row><entry /><entry /><entry>when coworkers are not</entry></row><row><entry /><entry /><entry>working.</entry></row><row><entry>Optional</entry><entry>Learning Ability</entry><entry>This component measures the</entry><entry>54</entry></row><row><entry /><entry /><entry>tendency to efficiently and ef-</entry><entry>(12 </entry></row><row><entry /><entry /><entry>fectively use numerical and</entry><entry>minute</entry></row><row><entry /><entry /><entry>analytical reasoning. This com-</entry><entry>timer)</entry></row><row><entry /><entry /><entry>petency is characterized by the</entry></row><row><entry /><entry /><entry>ability to learn work-related</entry></row><row><entry /><entry /><entry>tasks, processes, and policies.</entry></row><row><entry>Optional</entry><entry>Retention</entry><entry>Measures commitment, im-</entry><entry>44</entry></row><row><entry /><entry>Predictor</entry><entry>pulsiveness, responsibility, and</entry></row><row><entry /><entry /><entry>motivation. It predicts the</entry></row><row><entry /><entry /><entry>likelihood that a new hire will</entry></row><row><entry /><entry /><entry>remain on the job for at least</entry></row><row><entry /><entry /><entry>three months.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0142] Table Three may be used for customer service jobs involving sales: <tables id="TABLE-US-00003" num="3"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE THREE</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Customer Service Solution: Sales Positions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="56PT" align="left" /><colspec colname="2" colwidth="98PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 9-15 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational and</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>Work-Related</entry><entry>customer service jobs. Scores on</entry></row><row><entry /><entry>Experience</entry><entry>Education and Work-Related</entry></row><row><entry /><entry /><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates responses to</entry></row><row><entry /><entry /><entry>questions regarding develop-</entry></row><row><entry /><entry /><entry>mental influences, self-esteem,</entry></row><row><entry /><entry /><entry>work history and work-related</entry></row><row><entry /><entry /><entry>values and attitudes.</entry></row><row><entry /><entry>Customer</entry><entry>This component is designed to</entry><entry>20</entry></row><row><entry /><entry>Service</entry><entry>predict the likelihood that</entry></row><row><entry /><entry>Orientation</entry><entry>candidates will show persistent</entry></row><row><entry /><entry /><entry>enthusiasm in customer inter-</entry></row><row><entry /><entry /><entry>action, apologize sincerely for</entry></row><row><entry /><entry /><entry>inconveniences to customers, be</entry></row><row><entry /><entry /><entry>patient with customers, tolerate</entry></row><row><entry /><entry /><entry>rude customers calmly, and</entry></row><row><entry /><entry /><entry>search for information or</entry></row><row><entry /><entry /><entry>products for customers.</entry></row><row><entry>Optional</entry><entry>Sales Potential</entry><entry>Designed to predict the likeli-</entry><entry>23</entry></row><row><entry /><entry /><entry>hood that candidates will suggest</entry></row><row><entry /><entry /><entry>or show alternative solutions</entry></row><row><entry /><entry /><entry>based on customer needs, direct</entry></row><row><entry /><entry /><entry>conversation toward a</entry></row><row><entry /><entry /><entry>commitment/order/sale, show</entry></row><row><entry /><entry /><entry>confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to</entry></row><row><entry /><entry /><entry>close a transaction every time.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 15-27 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Sales Potential</entry><entry>Designed to predict the likeli-</entry><entry>60</entry></row><row><entry /><entry /><entry>hood that candidates will suggest</entry></row><row><entry /><entry /><entry>or show alternative solutions</entry></row><row><entry /><entry /><entry>based on customer needs, direct</entry></row><row><entry /><entry /><entry>conversation toward a</entry></row><row><entry /><entry /><entry>commitment/order/sale, show</entry></row><row><entry /><entry /><entry>confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to</entry></row><row><entry /><entry /><entry>close a transaction every time.</entry></row><row><entry /><entry>Customer Focus</entry><entry>Designed to predict the likeli-</entry><entry>32</entry></row><row><entry /><entry /><entry>hood that candidates will show</entry></row><row><entry /><entry /><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for</entry></row><row><entry /><entry /><entry>information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry>Optional</entry><entry>Learning Ability</entry><entry>This component measures the</entry><entry>54</entry></row><row><entry /><entry /><entry>tendency to efficiently and ef-</entry><entry>(12 </entry></row><row><entry /><entry /><entry>fectively use numerical and</entry><entry>minute</entry></row><row><entry /><entry /><entry>analytical reasoning. This com-</entry><entry>timer)</entry></row><row><entry /><entry /><entry>petency is characterized by the</entry></row><row><entry /><entry /><entry>ability to learn work-related</entry></row><row><entry /><entry /><entry>tasks, processes, and policies.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0143] Table Four may be used for customer service jobs in a call center: <tables id="TABLE-US-00004" num="4"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE FOUR</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Customer Service Solution: Call Center Positions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="56PT" align="left" /><colspec colname="2" colwidth="98PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 9-11 minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational and</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>Work-Related</entry><entry>customer service jobs. Scores on</entry></row><row><entry /><entry>Experience</entry><entry>Education and Work-Related</entry></row><row><entry /><entry /><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates responses to</entry></row><row><entry /><entry /><entry>questions regarding develop-</entry></row><row><entry /><entry /><entry>mental influences, self-esteem,</entry></row><row><entry /><entry /><entry>work history and work-related</entry></row><row><entry /><entry /><entry>values and attitudes.</entry></row><row><entry /><entry>Customer Service</entry><entry>Designed to predict the likeli-</entry><entry>20</entry></row><row><entry /><entry>Orientation</entry><entry>hood that candidates will show</entry></row><row><entry /><entry /><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for</entry></row><row><entry /><entry /><entry>information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry>Optional</entry><entry>Self-Confidence</entry><entry>This component references: be-</entry><entry> 7</entry></row><row><entry /><entry /><entry>lief in one's own abilities and</entry></row><row><entry /><entry /><entry>skills and a tendency to feel</entry></row><row><entry /><entry /><entry>competent in several areas.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 16-31-39 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Customer Focus</entry><entry>This component is designed to</entry><entry>32</entry></row><row><entry /><entry /><entry>predict the likelihood that</entry></row><row><entry /><entry /><entry>candidates will show persistent</entry></row><row><entry /><entry /><entry>enthusiasm in customer inter-</entry></row><row><entry /><entry /><entry>action, apologize sincerely for</entry></row><row><entry /><entry /><entry>inconveniences to customers, be</entry></row><row><entry /><entry /><entry>patient with customers, tolerate</entry></row><row><entry /><entry /><entry>rude customers calmly, and</entry></row><row><entry /><entry /><entry>search for information or</entry></row><row><entry /><entry /><entry>products for customers.</entry></row><row><entry /><entry>Conscientiousness</entry><entry>This component is designed to</entry><entry>65</entry></row><row><entry /><entry /><entry>predict the likelihood that</entry></row><row><entry /><entry /><entry>candidates will follow company</entry></row><row><entry /><entry /><entry>policies exactly, work in an</entry></row><row><entry /><entry /><entry>organized manner, return from</entry></row><row><entry /><entry /><entry>meals and breaks in the allotted</entry></row><row><entry /><entry /><entry>time, and keep working, even</entry></row><row><entry /><entry /><entry>when coworkers are not</entry></row><row><entry /><entry /><entry>working.</entry></row><row><entry /><entry>Working with</entry><entry>This component is designed to</entry><entry>30</entry></row><row><entry /><entry>Information</entry><entry>predict success in customer</entry><entry>(15 </entry></row><row><entry /><entry /><entry>service call-center jobs by</entry><entry>minute</entry></row><row><entry /><entry /><entry>assessing a candidate's ability</entry><entry>timer)</entry></row><row><entry /><entry /><entry>to retrieve information and use it</entry></row><row><entry /><entry /><entry>in order to solve problems.</entry></row><row><entry>Optional</entry><entry>Retention</entry><entry>Measures commitment, impul-</entry><entry>44</entry></row><row><entry /><entry>Predictor</entry><entry>siveness, responsibility, and</entry></row><row><entry /><entry /><entry>motivation. It predicts the</entry></row><row><entry /><entry /><entry>likelihood that a new hire will</entry></row><row><entry /><entry /><entry>remain on the job for at least</entry></row><row><entry /><entry /><entry>three months.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0144] Table Five may be used for customer service jobs in a call center involving sales: <tables id="TABLE-US-00005" num="5"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE FIVE</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Customer Service Solution: Call Center Sales Positions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="56PT" align="left" /><colspec colname="2" colwidth="98PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 9-15 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational and</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>Work-Related</entry><entry>customer service jobs. Scores on</entry></row><row><entry /><entry>Experience</entry><entry>Education and Work-Related</entry></row><row><entry /><entry /><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates' responses to</entry></row><row><entry /><entry /><entry>questions regarding develop-</entry></row><row><entry /><entry /><entry>mental influences, self-esteem,</entry></row><row><entry /><entry /><entry>work history and work-related</entry></row><row><entry /><entry /><entry>values and attitudes.</entry></row><row><entry /><entry>Customer</entry><entry>Designed to predict the likeli-</entry><entry>20</entry></row><row><entry /><entry>Service</entry><entry>hood that candidates will show</entry></row><row><entry /><entry>Orientation</entry><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for</entry></row><row><entry /><entry /><entry>information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry>Optional</entry><entry>Sales Potential</entry><entry>Designed to predict the likeli-</entry><entry>23</entry></row><row><entry /><entry /><entry>hood that candidates will suggest</entry></row><row><entry /><entry /><entry>or show alternative solutions</entry></row><row><entry /><entry /><entry>based on customer needs, direct</entry></row><row><entry /><entry /><entry>conversation toward a</entry></row><row><entry /><entry /><entry>commitment/order/sale, show</entry></row><row><entry /><entry /><entry>confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to</entry></row><row><entry /><entry /><entry>close a transaction every time.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 30 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="56PT" align="left" /><colspec colname="3" colwidth="98PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Sales Focus</entry><entry>Designed to predict the likeli-</entry><entry>60</entry></row><row><entry /><entry /><entry>hood that candidates will suggest</entry></row><row><entry /><entry /><entry>or show alternative solutions</entry></row><row><entry /><entry /><entry>based on customer needs, direct</entry></row><row><entry /><entry /><entry>conversation toward a</entry></row><row><entry /><entry /><entry>commitment/order/sale, show</entry></row><row><entry /><entry /><entry>confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to</entry></row><row><entry /><entry /><entry>close a transaction every time.</entry></row><row><entry /><entry>Customer Focus</entry><entry>Designed to predict the likeli-</entry><entry>32</entry></row><row><entry /><entry /><entry>hood that candidates will show</entry></row><row><entry /><entry /><entry>persistent enthusiasm in</entry></row><row><entry /><entry /><entry>customer interaction, apologize</entry></row><row><entry /><entry /><entry>sincerely for inconveniences</entry></row><row><entry /><entry /><entry>to customers, be patient with</entry></row><row><entry /><entry /><entry>customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for</entry></row><row><entry /><entry /><entry>information or products for</entry></row><row><entry /><entry /><entry>customers.</entry></row><row><entry /><entry>Working with</entry><entry>This component is designed to</entry><entry>30</entry></row><row><entry /><entry>Information</entry><entry>predict success in customer</entry><entry>(15 </entry></row><row><entry /><entry /><entry>service call-center jobs by</entry><entry>minute</entry></row><row><entry /><entry /><entry>assessing a candidate's ability</entry><entry>timer)</entry></row><row><entry /><entry /><entry>to retrieve information and use it</entry></row><row><entry /><entry /><entry>in order to solve problems.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0145] Table Six may be used for jobs in sales: <tables id="TABLE-US-00006" num="6"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE SIX</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Sales Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="49PT" align="left" /><colspec colname="2" colwidth="112PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 10-14 minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="49PT" align="left" /><colspec colname="3" colwidth="112PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Educational</entry><entry>Measures potential for success in</entry><entry>15</entry></row><row><entry /><entry>and Work-</entry><entry>customer service jobs. Scores on</entry></row><row><entry /><entry>Related</entry><entry>Education and Work-Related</entry></row><row><entry /><entry>Experience</entry><entry>Experience are derived from</entry></row><row><entry /><entry /><entry>candidates responses to questions</entry></row><row><entry /><entry /><entry>regarding developmental influences,</entry></row><row><entry /><entry /><entry>self-esteem, work history and work-</entry></row><row><entry /><entry /><entry>related values and attitudes.</entry></row><row><entry /><entry>Sales Potential</entry><entry>Designed to predict the likelihood</entry><entry>23</entry></row><row><entry /><entry /><entry>that candidates will suggest or show</entry></row><row><entry /><entry /><entry>alternative solutions based on</entry></row><row><entry /><entry /><entry>customer needs, direct conversation</entry></row><row><entry /><entry /><entry>toward a commitment/order/sale,</entry></row><row><entry /><entry /><entry>show confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to close a</entry></row><row><entry /><entry /><entry>transaction every time.</entry></row><row><entry>Optional</entry><entry>Customer</entry><entry>Designed to predict the likelihood</entry><entry>20</entry></row><row><entry /><entry>Service</entry><entry>that candidates will show persistent</entry></row><row><entry /><entry>Orientation</entry><entry>enthusiasm in customer interaction,</entry></row><row><entry /><entry /><entry>apologize sincerely for incon-</entry></row><row><entry /><entry /><entry>veniences to customers, be patient</entry></row><row><entry /><entry /><entry>with customers, tolerate rude</entry></row><row><entry /><entry /><entry>customers calmly, and search for in-</entry></row><row><entry /><entry /><entry>formation or products for customers.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 10-25-40 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="49PT" align="left" /><colspec colname="3" colwidth="112PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Sales Focus</entry><entry>Designed to predict the likelihood</entry><entry>60</entry></row><row><entry /><entry /><entry>that candidates will suggest or show</entry></row><row><entry /><entry /><entry>alternative solutions based on</entry></row><row><entry /><entry /><entry>customer needs, direct conversation</entry></row><row><entry /><entry /><entry>toward a commitment/order/sale,</entry></row><row><entry /><entry /><entry>show confidence even after a hard</entry></row><row><entry /><entry /><entry>refusal/rejection, and strive to close a</entry></row><row><entry /><entry /><entry>transaction every time.</entry></row><row><entry>Optional</entry><entry>Problem</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Solving</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry /><entry>analytical reasoning. This com-</entry></row><row><entry /><entry /><entry>petency is characterized by the ability</entry></row><row><entry /><entry /><entry>to solve complex problems, and make</entry></row><row><entry /><entry /><entry>reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain</entry></row><row><entry /><entry /><entry>complex information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0146] Table Seven may be used for supervisory jobs: <tables id="TABLE-US-00007" num="7"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE SEVEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Supervisory Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="112PT" align="left" /><colspec colname="3" colwidth="28PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 10-20 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="112PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Supervisory</entry><entry>Measures potential for supervisory</entry><entry>10</entry></row><row><entry /><entry>Potential</entry><entry>success across industry type and</entry></row><row><entry /><entry /><entry>functional area. Scores on</entry></row><row><entry /><entry /><entry>Supervisory Potential are derived</entry></row><row><entry /><entry /><entry>from candidates' responses to</entry></row><row><entry /><entry /><entry>questions regarding academic and</entry></row><row><entry /><entry /><entry>social background, and aspirations</entry></row><row><entry /><entry /><entry>concerning work.</entry></row><row><entry /><entry>Judgment</entry><entry>Measures potential for making good</entry><entry>10</entry></row><row><entry /><entry /><entry>judgments about how to effectively</entry></row><row><entry /><entry /><entry>respond to work situations. Scores</entry></row><row><entry /><entry /><entry>on Judgment are derived from</entry></row><row><entry /><entry /><entry>candidates' responses to questions</entry></row><row><entry /><entry /><entry>regarding situations one would likely</entry></row><row><entry /><entry /><entry>encounter as a manager/</entry></row><row><entry /><entry /><entry>supervisor.</entry></row><row><entry>Optional</entry><entry>Leadership/</entry><entry>Measures potential for success as a</entry><entry>19</entry></row><row><entry /><entry>Coaching</entry><entry>supervisor. This is done by having</entry></row><row><entry /><entry>Teamwork/</entry><entry>applicants' make judgments about</entry></row><row><entry /><entry>Interpersonal</entry><entry>the most effective teamwork and</entry></row><row><entry /><entry>Skills</entry><entry>leadership behaviors in specific</entry></row><row><entry /><entry /><entry>work situations. Scores are</entry></row><row><entry /><entry /><entry>determined by comparing their</entry></row><row><entry /><entry /><entry>response profiles to the profiles of</entry></row><row><entry /><entry /><entry>supervisors who are known to be</entry></row><row><entry /><entry /><entry>successful.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 22-37-52 Mins</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="112PT" align="left" /><colspec colname="4" colwidth="28PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>28</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to</entry></row><row><entry /><entry /><entry>have or learn good planning and</entry></row><row><entry /><entry /><entry>organizing skills, be innovative,</entry></row><row><entry /><entry /><entry>consider issues from multiple</entry></row><row><entry /><entry /><entry>perspectives, and create strategies</entry></row><row><entry /><entry /><entry>to build their business.</entry></row><row><entry>Required</entry><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>23</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative, energy</entry></row><row><entry /><entry /><entry>level, willingness to take charge,</entry></row><row><entry /><entry /><entry>and persistence. High scorers are</entry></row><row><entry /><entry /><entry>likely to be highly motivated to</entry></row><row><entry /><entry /><entry>succeed and to set challenging</entry></row><row><entry /><entry /><entry>goals for themselves and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and</entry></row><row><entry /><entry /><entry>tolerate stress. High scorers are</entry></row><row><entry /><entry /><entry>also likely to have a positive attitude,</entry></row><row><entry /><entry /><entry>be optimistic about the future, and</entry></row><row><entry /><entry /><entry>demonstrate high levels of</entry></row><row><entry /><entry /><entry>professionalism.</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>30</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have</entry></row><row><entry /><entry /><entry>potential to develop skills in the</entry></row><row><entry /><entry /><entry>areas of employee relations,</entry></row><row><entry /><entry /><entry>coaching, motivating, and leading a</entry></row><row><entry /><entry /><entry>team.</entry></row><row><entry>Optional</entry><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This</entry></row><row><entry /><entry>Solving</entry><entry>competency is characterized by the</entry></row><row><entry /><entry /><entry>ability to solve complex problems,</entry></row><row><entry /><entry /><entry>and make reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain</entry></row><row><entry /><entry /><entry>complex information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0147] Table Eight may be used for professional jobs: <tables id="TABLE-US-00008" num="8"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE EIGHT</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Professional Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 7 - Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Dependa-</entry><entry>This competency is characterized by: a</entry><entry>40</entry></row><row><entry /><entry>bility</entry><entry>willingness to behave in expected and</entry></row><row><entry /><entry /><entry>agree upon ways; following through on</entry></row><row><entry /><entry /><entry>assignments and commitments; keep</entry></row><row><entry /><entry /><entry>promises; and accept the</entry></row><row><entry /><entry /><entry>consequences of one's own actions.</entry></row><row><entry /><entry>Interpersonal</entry><entry>This competency is indexed by a</entry></row><row><entry /><entry>Skills</entry><entry>tendency to be pleasant, cooperative,</entry></row><row><entry /><entry /><entry>and helpful when working with others,</entry></row><row><entry /><entry /><entry>as well as flexible in conflict resolution</entry></row><row><entry /><entry /><entry>situations.</entry></row><row><entry /><entry>Self-Control</entry><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to: stay calm and collected</entry></row><row><entry /><entry /><entry>when confronted with adversity,</entry></row><row><entry /><entry /><entry>frustration, or other difficult situations;</entry></row><row><entry /><entry /><entry>and avoid defensive reactions or hurt</entry></row><row><entry /><entry /><entry>feelings as a result of others'</entry></row><row><entry /><entry /><entry>comments.</entry></row><row><entry /><entry>Energy</entry><entry>This competency is characterized by a</entry></row><row><entry /><entry /><entry>preference to stay busy, active, and</entry></row><row><entry /><entry /><entry>avoid inactive events or situations.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 35-50 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to have</entry></row><row><entry /><entry /><entry>or learn good planning and organizing</entry></row><row><entry /><entry /><entry>skills, be innovative, consider issues</entry></row><row><entry /><entry /><entry>from multiple perspectives, and create</entry></row><row><entry /><entry /><entry>strategies to build their business.</entry></row><row><entry /><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>35</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative, energy</entry></row><row><entry /><entry /><entry>level, willingness to take charge, and</entry></row><row><entry /><entry /><entry>persistence. High scorers are likely to</entry></row><row><entry /><entry /><entry>be highly motivated to succeed and to</entry></row><row><entry /><entry /><entry>set challenging goals for themselves</entry></row><row><entry /><entry /><entry>and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>34</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and</entry></row><row><entry /><entry /><entry>tolerate stress. High scorers are also</entry></row><row><entry /><entry /><entry>likely to have a positive attitude, be</entry></row><row><entry /><entry /><entry>optimistic about the future, and</entry></row><row><entry /><entry /><entry>demonstrate high levels of</entry></row><row><entry /><entry /><entry>professionalism.</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>41</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have</entry></row><row><entry /><entry /><entry>potential to develop skills in the areas</entry></row><row><entry /><entry /><entry>of employee relations, coaching,</entry></row><row><entry /><entry /><entry>motivating, and leading a team.</entry></row><row><entry /><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This competency</entry></row><row><entry /><entry>Solving</entry><entry>is characterized by the ability to solve</entry></row><row><entry /><entry /><entry>complex problems, and make</entry></row><row><entry /><entry /><entry>reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain complex</entry></row><row><entry /><entry /><entry>information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0148] Table Nine may be used for managerial jobs: <tables id="TABLE-US-00009" num="9"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE NINE</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Managerial Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 10-20 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Management</entry><entry>Measures potential for managerial</entry><entry>10</entry></row><row><entry /><entry>Potential</entry><entry>success across industry type and</entry></row><row><entry /><entry /><entry>functional area. Scores on Management</entry></row><row><entry /><entry /><entry>Potential are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding</entry></row><row><entry /><entry /><entry>academic and social background, and</entry></row><row><entry /><entry /><entry>aspirations concerning work.</entry></row><row><entry /><entry>Judgment</entry><entry>Measures potential for making good</entry><entry>10</entry></row><row><entry /><entry /><entry>judgments about how to effectively</entry></row><row><entry /><entry /><entry>respond to work situations. Scores on</entry></row><row><entry /><entry /><entry>Judgment are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding</entry></row><row><entry /><entry /><entry>situations one would likely encounter as</entry></row><row><entry /><entry /><entry>a manager/supervisor.</entry></row><row><entry>Optional</entry><entry>Self-</entry><entry>This component references: belief in</entry><entry>10</entry></row><row><entry /><entry>Confidence</entry><entry>one's own abilities and skills and a</entry></row><row><entry /><entry /><entry>tendency to feel competent in several</entry></row><row><entry /><entry /><entry>areas.</entry></row><row><entry /><entry>Decision</entry><entry>Measures potential for success as a</entry></row><row><entry /><entry>Making</entry><entry>manager. This is done by having</entry></row><row><entry /><entry /><entry>applicants' make judgments about the</entry></row><row><entry /><entry /><entry>most effective decisions in specific</entry></row><row><entry /><entry /><entry>work situations. Their potential is de-</entry></row><row><entry /><entry /><entry>termined by comparing their response</entry></row><row><entry /><entry /><entry>profiles to the profiles of successful</entry></row><row><entry /><entry /><entry>managers.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 20-35-50 Mins</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to have</entry></row><row><entry /><entry /><entry>or learn good planning and organizing</entry></row><row><entry /><entry /><entry>skills, be innovative, consider issues</entry></row><row><entry /><entry /><entry>from multiple perspectives, and create</entry></row><row><entry /><entry /><entry>strategies to build their business.</entry></row><row><entry /><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>35</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative, energy</entry></row><row><entry /><entry /><entry>level, willingness to take charge, and</entry></row><row><entry /><entry /><entry>persistence. High scorers are likely to</entry></row><row><entry /><entry /><entry>be highly motivated to succeed and to</entry></row><row><entry /><entry /><entry>set challenging goals for themselves</entry></row><row><entry /><entry /><entry>and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>34</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and toler-</entry></row><row><entry /><entry /><entry>ate stress. High scorers are also likely to</entry></row><row><entry /><entry /><entry>have a positive attitude, be optimistic</entry></row><row><entry /><entry /><entry>about the future, and demonstrate high</entry></row><row><entry /><entry /><entry>levels of professionalism.</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>41</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have potential</entry></row><row><entry /><entry /><entry>to develop skills in the areas of</entry></row><row><entry /><entry /><entry>employee relations, coaching,</entry></row><row><entry /><entry /><entry>motivating, and leading a team.</entry></row><row><entry>Optional</entry><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This competency</entry></row><row><entry /><entry>Solving</entry><entry>is characterized by the ability to solve</entry></row><row><entry /><entry /><entry>complex problems, and make</entry></row><row><entry /><entry /><entry>reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain complex</entry></row><row><entry /><entry /><entry>information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0149] Table Ten may be used for technical/professional jobs: <tables id="TABLE-US-00010" num="10"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE TEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Technical-Professional Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 8 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Dependa-</entry><entry>This competency is characterized by: a</entry><entry>40</entry></row><row><entry /><entry>bility</entry><entry>willingness to behave in expected and</entry></row><row><entry /><entry /><entry>agree upon ways; following through on</entry></row><row><entry /><entry /><entry>assignments and commitments; keeping</entry></row><row><entry /><entry /><entry>promises; and accepting the</entry></row><row><entry /><entry /><entry>consequences of one's own actions.</entry></row><row><entry /><entry>Interpersonal</entry><entry>This competency is indexed by a</entry></row><row><entry /><entry>Skills</entry><entry>tendency to be pleasant, cooperative,</entry></row><row><entry /><entry /><entry>and helpful when working with others,</entry></row><row><entry /><entry /><entry>as well as flexible in conflict resolution</entry></row><row><entry /><entry /><entry>situations.</entry></row><row><entry /><entry>Self-Control</entry><entry>This competency is characterized by the</entry></row><row><entry /><entry /><entry>ability to: stay calm and collected when</entry></row><row><entry /><entry /><entry>confronted with adversity, frustration,</entry></row><row><entry /><entry /><entry>or other difficult situations; and avoid</entry></row><row><entry /><entry /><entry>defensive reactions or hurt feelings as a</entry></row><row><entry /><entry /><entry>result of others' comments.</entry></row><row><entry /><entry>Energy</entry><entry>This competency is characterized by a</entry></row><row><entry /><entry /><entry>preference to stay busy, active, and</entry></row><row><entry /><entry /><entry>avoid inactive events or situations.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 35-50 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to have</entry></row><row><entry /><entry /><entry>or learn good planning and organizing</entry></row><row><entry /><entry /><entry>skills, be innovative, consider issues</entry></row><row><entry /><entry /><entry>from multiple perspectives, and create</entry></row><row><entry /><entry /><entry>strategies to build their business.</entry></row><row><entry /><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>35</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative, energy</entry></row><row><entry /><entry /><entry>level, willingness to take charge, and</entry></row><row><entry /><entry /><entry>persistence. High scorers are likely to</entry></row><row><entry /><entry /><entry>be highly motivated to succeed and to</entry></row><row><entry /><entry /><entry>set challenging goals for themselves</entry></row><row><entry /><entry /><entry>and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>34</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and</entry></row><row><entry /><entry /><entry>tolerate stress. High scorers are also</entry></row><row><entry /><entry /><entry>likely to have a positive attitude, be</entry></row><row><entry /><entry /><entry>optimistic about the future, and</entry></row><row><entry /><entry /><entry>demonstrate high levels of</entry></row><row><entry /><entry /><entry>professionalism,</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>41</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have</entry></row><row><entry /><entry /><entry>potential to develop skills in the areas</entry></row><row><entry /><entry /><entry>of employee relations, coaching,</entry></row><row><entry /><entry /><entry>motivating, and leading a team.</entry></row><row><entry /><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This competency</entry></row><row><entry /><entry>Solving</entry><entry>is characterized by the ability to solve</entry></row><row><entry /><entry /><entry>complex problems, and make</entry></row><row><entry /><entry /><entry>reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain complex</entry></row><row><entry /><entry /><entry>information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0150] Table Eleven may be used for executive positions: <tables id="TABLE-US-00011" num="11"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE ELEVEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Executive Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 20 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Executive</entry><entry>Measures potential for success in</entry><entry>53</entry></row><row><entry /><entry>Potential</entry><entry>high-level organizational positions</entry></row><row><entry /><entry /><entry>across industry type and functional</entry></row><row><entry /><entry /><entry>area. Scores on Executive Potential</entry></row><row><entry /><entry /><entry>are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding work</entry></row><row><entry /><entry /><entry>background, accomplishments, and</entry></row><row><entry /><entry /><entry>career aspirations.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 35-50 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to have</entry></row><row><entry /><entry /><entry>or learn good planning and organizing</entry></row><row><entry /><entry /><entry>skills, be innovative, consider issues</entry></row><row><entry /><entry /><entry>from multiple perspectives, and create</entry></row><row><entry /><entry /><entry>strategies to build their business.</entry></row><row><entry /><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>35</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative, energy</entry></row><row><entry /><entry /><entry>level, willingness to take charge, and</entry></row><row><entry /><entry /><entry>persistence. High scorers are likely to</entry></row><row><entry /><entry /><entry>be highly motivated to succeed and to</entry></row><row><entry /><entry /><entry>set challenging goals for themselves</entry></row><row><entry /><entry /><entry>and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>34</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and</entry></row><row><entry /><entry /><entry>tolerate stress. High scorers are also</entry></row><row><entry /><entry /><entry>likely to have a positive attitude, be</entry></row><row><entry /><entry /><entry>optimistic about the future, and</entry></row><row><entry /><entry /><entry>demonstrate high levels of</entry></row><row><entry /><entry /><entry>professionalism.</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>41</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have</entry></row><row><entry /><entry /><entry>potential to develop skills in the areas</entry></row><row><entry /><entry /><entry>of employee relations, coaching,</entry></row><row><entry /><entry /><entry>motivating, and leading a team.</entry></row><row><entry /><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This competency</entry></row><row><entry /><entry>Solving</entry><entry>is characterized by the ability to solve</entry></row><row><entry /><entry /><entry>complex problems, and make</entry></row><row><entry /><entry /><entry>reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain complex</entry></row><row><entry /><entry /><entry>information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0151] Table Twelve may be used for jobs involving campus recruiting: <tables id="TABLE-US-00012" num="12"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE TWELVE</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Campus Recruiting Solutions</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Screening 12 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Supervisory</entry><entry>Measures potential for supervisory</entry><entry>26</entry></row><row><entry /><entry>Potential</entry><entry>success across industry type and</entry></row><row><entry /><entry /><entry>functional area. Scores on Supervisory</entry></row><row><entry /><entry /><entry>Potential are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding</entry></row><row><entry /><entry /><entry>academic and social background, and</entry></row><row><entry /><entry /><entry>aspirations concerning work.</entry></row><row><entry /><entry>Judgment</entry><entry>Measures potential for making good</entry></row><row><entry /><entry /><entry>judgments about how to effectively</entry></row><row><entry /><entry /><entry>respond to work situations. Scores on</entry></row><row><entry /><entry /><entry>Judgment are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to questions regarding</entry></row><row><entry /><entry /><entry>situations one would likely encounter</entry></row><row><entry /><entry /><entry>as a manager/supervisor.</entry></row><row><entry /><entry>Management</entry><entry>Measures potential for managerial</entry></row><row><entry /><entry>Potential</entry><entry>success across industry type and</entry></row><row><entry /><entry /><entry>functional area. Scores on</entry></row><row><entry /><entry /><entry>Management Potential are derived</entry></row><row><entry /><entry /><entry>from candidates' responses to</entry></row><row><entry /><entry /><entry>questions regarding academic and</entry></row><row><entry /><entry /><entry>social background, and aspirations</entry></row><row><entry /><entry /><entry>concerning work.</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 20-35-50 Mins</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Business</entry><entry>Measures the candidate's thinking</entry><entry>32</entry></row><row><entry /><entry>Leadership</entry><entry>styles. High scorers are likely to</entry></row><row><entry /><entry /><entry>have or learn good planning and</entry></row><row><entry /><entry /><entry>organizing skills, be innovative,</entry></row><row><entry /><entry /><entry>consider issues from multiple</entry></row><row><entry /><entry /><entry>perspectives, and create strategies</entry></row><row><entry /><entry /><entry>to build their business.</entry></row><row><entry /><entry>Leadership</entry><entry>Measures the candidate's desire for</entry><entry>35</entry></row><row><entry /><entry>Motivation</entry><entry>achievement, drive, initiative,</entry></row><row><entry /><entry /><entry>energy level, willingness to take</entry></row><row><entry /><entry /><entry>charge, and persistence. High</entry></row><row><entry /><entry /><entry>scorers are likely to be highly</entry></row><row><entry /><entry /><entry>motivated to succeed and to set</entry></row><row><entry /><entry /><entry>challenging goals for themselves</entry></row><row><entry /><entry /><entry>and others.</entry></row><row><entry /><entry>Self-</entry><entry>Measures the candidate's ability to</entry><entry>34</entry></row><row><entry /><entry>Leadership</entry><entry>control emotions, act with integrity,</entry></row><row><entry /><entry /><entry>take responsibility for actions, and</entry></row><row><entry /><entry /><entry>tolerate stress. High scorers are</entry></row><row><entry /><entry /><entry>also likely to have a positive</entry></row><row><entry /><entry /><entry>attitude, be optimistic about the</entry></row><row><entry /><entry /><entry>future, and demonstrate high levels</entry></row><row><entry /><entry /><entry>of professionalism.</entry></row><row><entry /><entry>Interpersonal</entry><entry>Measures the candidate's</entry><entry>41</entry></row><row><entry /><entry>Leadership</entry><entry>interpersonal characteristics. High</entry></row><row><entry /><entry /><entry>scorers are likely to persuade and</entry></row><row><entry /><entry /><entry>influence others, gain commitment,</entry></row><row><entry /><entry /><entry>and build effective interpersonal</entry></row><row><entry /><entry /><entry>relationships. They also have</entry></row><row><entry /><entry /><entry>potential to develop skills in the</entry></row><row><entry /><entry /><entry>areas of employee relations,</entry></row><row><entry /><entry /><entry>coaching, motivating, and leading a</entry></row><row><entry /><entry /><entry>team.</entry></row><row><entry>Optional</entry><entry>Decision</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>Making/</entry><entry>and effectively use numerical and</entry></row><row><entry /><entry>Problem</entry><entry>analytical reasoning. This</entry></row><row><entry /><entry>Solving</entry><entry>competency is characterized by the</entry></row><row><entry /><entry /><entry>ability to solve complex problems,</entry></row><row><entry /><entry /><entry>and make reasoned decisions.</entry></row><row><entry>Optional</entry><entry>Communi-</entry><entry>Measures the tendency to efficiently</entry><entry>10</entry></row><row><entry /><entry>cation</entry><entry>and effectively use verbal reasoning.</entry></row><row><entry /><entry /><entry>This competency is characterized by</entry></row><row><entry /><entry /><entry>the ability to verbally explain complex</entry></row><row><entry /><entry /><entry>information to others.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0152] Table Thirteen may be used for a selection solution for a job involving communication: <tables id="TABLE-US-00013" num="13"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE THIRTEEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Communication Solution</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 37 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Listening</entry><entry>Measure of the tendency to listen to</entry><entry>73</entry></row><row><entry /><entry>Orientation</entry><entry>and understand others' perspectives,</entry></row><row><entry /><entry /><entry>to care for others, to accept and</entry></row><row><entry /><entry /><entry>respect the individual differences of</entry></row><row><entry /><entry /><entry>people, and to be open both to multiple</entry></row><row><entry /><entry /><entry>ideas and to using alternative modes</entry></row><row><entry /><entry /><entry>of thinking.</entry></row><row><entry /><entry>English</entry><entry>Measures usage of verb tense and</entry></row><row><entry /><entry>Language</entry><entry>sentence construction. Scores on</entry></row><row><entry /><entry>Skills</entry><entry>English Language Skills are derived</entry></row><row><entry /><entry /><entry>from candidates responses to</entry></row><row><entry /><entry /><entry>grammar questions.</entry></row><row><entry /><entry>Verbal</entry><entry>Measures verbal reasoning skills and</entry></row><row><entry /><entry>Reasoning/</entry><entry>critical thinking/reasoning skills.</entry></row><row><entry /><entry>Critical</entry><entry>Scores on Verbal Reasoning Ability</entry></row><row><entry /><entry>Thinking</entry><entry>are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to analogies and questions</entry></row><row><entry /><entry /><entry>about information provided in brief</entry></row><row><entry /><entry /><entry>reading passages.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0153] Table Fourteen may be used for a selection solution for a job involving financial services jobs referred to series six/seven: <tables id="TABLE-US-00014" num="14"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE FOURTEEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Series Six/Seven Success Solution</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 36 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Problem</entry><entry>Measures the ability to analyze and</entry><entry>20</entry></row><row><entry /><entry>Solving</entry><entry>evaluate information. Scores on</entry></row><row><entry /><entry /><entry>Problem Solving are derived from</entry></row><row><entry /><entry /><entry>candidates' responses to mathematical</entry></row><row><entry /><entry /><entry>and analytical reasoning items,</entry></row><row><entry /><entry /><entry>requiring candidates to respond to</entry></row><row><entry /><entry /><entry>facts and figures presented in various</entry></row><row><entry /><entry /><entry>formats.</entry></row><row><entry /><entry>Verbal</entry><entry>Measures verbal reasoning skills and</entry></row><row><entry /><entry>Reasoning/</entry><entry>critical thinking/reasoning skills.</entry></row><row><entry /><entry>Critical</entry><entry>Scores on Verbal Reasoning Ability</entry></row><row><entry /><entry>Thinking</entry><entry>are derived from candidates'</entry></row><row><entry /><entry /><entry>responses to analogies and involves</entry></row><row><entry /><entry /><entry>making inferences from information</entry></row><row><entry /><entry /><entry>provided in the form of brief passages</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0154] Table Fifteen may be used for a selection solution for a job requiring information technology aptitude: <tables id="TABLE-US-00015" num="15"><table frame="none" colsep="0" rowsep="0"><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="center" /><thead><row><entry namest="1" nameend="1" align="center">TABLE FIFTEEN</entry></row></thead><tbody valign="top"><row><entry /></row><row><entry namest="1" nameend="1" align="center" rowsep="1" /></row><row><entry>Information Technology Aptitude Solution</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="OFFSET" colwidth="35PT" align="left" /><colspec colname="1" colwidth="42PT" align="left" /><colspec colname="2" colwidth="119PT" align="left" /><colspec colname="3" colwidth="21PT" align="center" /><tbody valign="top"><row><entry /><entry>Solution</entry><entry /><entry /></row><row><entry /><entry>Component</entry><entry>Definition</entry><entry>Items</entry></row><row><entry /><entry namest="OFFSET" nameend="3" align="center" rowsep="1" /></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="1"><colspec colname="1" colwidth="217PT" align="left" /><tbody valign="top"><row><entry>Selection 18 Minutes</entry></row></tbody></tgroup><tgroup align="left" colsep="0" rowsep="0" cols="4"><colspec colname="1" colwidth="35PT" align="left" /><colspec colname="2" colwidth="42PT" align="left" /><colspec colname="3" colwidth="119PT" align="left" /><colspec colname="4" colwidth="21PT" align="center" /><tbody valign="top"><row><entry>Required</entry><entry>Critical</entry><entry>Measure reasoning and critical thinking</entry><entry>58</entry></row><row><entry /><entry>Thinking</entry><entry>skills. Scores on Critical Thinking are</entry></row><row><entry /><entry /><entry>derived from candidates' responses to</entry></row><row><entry /><entry /><entry>information provided in the form of</entry></row><row><entry /><entry /><entry>brief passages.</entry></row><row><entry /><entry>Problem</entry><entry>Measure the ability to analyze and</entry></row><row><entry /><entry>Solving</entry><entry>evaluate information. Scores on</entry></row><row><entry /><entry /><entry>Problem Solving are derived from</entry></row><row><entry /><entry /><entry>candidates' responses to mathematical</entry></row><row><entry /><entry /><entry>and analytical reasoning items,</entry></row><row><entry /><entry /><entry>requiring candidates to respond to</entry></row><row><entry /><entry /><entry>facts and figures presented in various</entry></row><row><entry /><entry /><entry>scenarios.</entry></row><row><entry /><entry>Communi-</entry><entry>Measures the ability to efficiently use</entry></row><row><entry /><entry>cation</entry><entry>verbal information. Scores on</entry></row><row><entry /><entry /><entry>Communication are derived from</entry></row><row><entry /><entry /><entry>candidates' ability to identify</entry></row><row><entry /><entry /><entry>synonyms.</entry></row><row><entry /><entry>Spatial</entry><entry>Measure the ability to visually</entry></row><row><entry /><entry>Ability</entry><entry>manipulate objects. Scores on Spatial</entry></row><row><entry /><entry /><entry>Ability are derived from candidates'</entry></row><row><entry /><entry /><entry>ability to correctly identify the number</entry></row><row><entry /><entry /><entry>of blocks in progressively difficult</entry></row><row><entry /><entry /><entry>figures.</entry></row><row><entry namest="1" nameend="4" align="center" rowsep="1" /></row></tbody></tgroup></table></tables>
[0155] Although the above disclosure has focused on recruiting applications, the generated data may be used in other human capital applications. FIG. 13 illustrates a human capital management life-cycle. Measurement and data <b>1301</b> is initially used in the context of recruiting <b>1302</b>. For recruiting <b>1302</b>, screening, selection, and interview solutions measure applicants' competencies and predict on-the-job performance and thus contribution to business outcomes.
[0156] For compensation <b>1303</b>, data about potential can be weighed against performance data to ensure that high potential employees who are on difficult assignments where they are structurally constrained from succeeding are not underpaid by pure focus on performance. For example, structural constraints may include business environment, poor staff, unreliable equipment, etc.
[0157] For retention <b>1304</b>, business with jobs that have high turnover use the system to ensure that applicants have qualities that contribute to longer tenure in roles.
[0158] For performance management <b>1305</b>, the system can be used to enhance the validity of employee performance evaluation.
[0159] For training and development <b>1306</b>, a company may test current employees in order to design executive training programs addressing each individual's strengths and weaknesses. Or, for employees that took a test and were hired despite weaknesses, the data can be used to structure appropriate training.
[0160] For succession <b>1307</b>, data on employees may be collected in the process of organization mergers to assist planning for retrenchment or change. Also, by measuring competencies and mapping them between roles, it is possible to assess the potential that an individual may have for a role other than the job they are currently holding, such as for a promotion or a transfer to another area.
[0161] The foregoing description is to be considered as illustrative only. The skilled artisan will recognize many variations and permutations within the spirit of the disclosure.
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| 41018403 | United States of America | A | |
| 09878245 | – | – | – |
| 60211044 | – | – | – |
| US20000211044P | – | – | – |
| US20010878245 | – | – | – |
| US20030410184 | – | – | – |
Members16
| Document | Office | Kind | |
|---|---|---|---|
| CA2412526A1 | Canada | A1 | |
| WO0197083A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU6831801A | Australia | A | |
| US2002055866A1 | United States of America | A1 | |
| EP1299820A1 | European Patent Office (EPO) | A1 | |
| US2003191680A1 | United States of America | A1 | |
| US2003195786A1 | United States of America | A1 | |
| US2003200136A1 | United States of America | A1 | |
| JP2004503877A | Japan | A | |
| NZ522509A | New Zealand | A | |
| ZA200208987B | South Africa | B | |
| EP1299820A4 | European Patent Office (EPO) | A4 | |
| US2009187446A1 | United States of America | A1 | |
| US7606778B2 | United States of America | B2 | |
| US2010042574A1 | United States of America | A1 | |
| US8086558B2 | United States of America | B2 |
4 legal events, as the office reported them to INPADOC
Over the term
Point at a mark for the eventEvents
| Event | Code | |
|---|---|---|
| AssignmentAS | AS | |
| Information on status: application discontinuationABANDONED -- AFTER EXAMINER'S ANSWER OR BOARD OF APPEALS DECISIONSTCB | STCB | |
| AssignmentAS | AS | |
| AssignmentAS | AS |
Numbers
- Publication, DOCDB
- 2003195786
- Publication, EPODOC
- US2003195786
- Application
- 10410184
- Application, DOCDB
- 41018403
- Application, EPODOC
- US20030410184
Titles
- English
- Computer-implemented system for human resources management
Classification
- CPC, 6
- G06Q10/10
- G06Q10/063112
- G06Q10/0639
- G06Q10/1053
- G06Q30/0203
- G09B7/02
- IPC, 3
- G09B19 00
- G06Q10 00
- G09B7 02
- USPC, 1
- 705007140