MX385694B
Techniques for behavioral pairing in a contact center system
Abstract
Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.
Term
10.4 yearsleft in the term
Expires 6 March 2037.
- Priority
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- Granted
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576 members in 18 offices
Priority claims2
| Document | Office | Kind | Date |
|---|---|---|---|
| 201514871658 | United States of America | A | |
| 2016000254 | International Bureau of the World Intellectual Property Organization (WIPO) | W |
Members576
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| CN101986801A | China | A | |
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| CN102273185A | China | A | |
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| AU2013240133A1 | Australia | A1 | |
| AU2013240131A1 | Australia | A1 |
Showing 100 of 576
Numbers
- Publication
- 385694
- Application
- 2918
Titles2
- Spanish
- TÉCNICAS PARA EMPAREJAMIENTO CONDUCTUAL EN UN SISTEMA DE CENTRO DE CONTACTO.
- English
- TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Classification
- CPC, 6
- H04M3/5232
- H04M3/5235
- H04M2201/18
- H04M2201/36
- H04M3/5183
- G06Q10/06398
- IPC, 4
- H04M3 523
- G06Q10 06
- H04M3 00
- H04M5 00