MX385694B

Techniques for behavioral pairing in a contact center system

Abstract

Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

Term

10.4 yearsleft in the term

Expires 6 March 2037.

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Priority claims
DocumentOfficeKindDate
201514871658United States of AmericaA
2016000254International Bureau of the World Intellectual Property Organization (WIPO)W

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