Passenger compartment service management system of aircraft

0001The present invention is an aircraft cabin service that rationally manages meal (meal / snack) and drink (beverage) services and products sold in the cabin to passengers in the cabin of an aircraft using wireless tags. Regarding the management system.

0002Aircraft users can make reservations for special meals such as vegetarian meals by telephone when booking flights, and airlines can make these requests by catering companies that prepare meals and beverages. We are bringing in the requested meals, etc. for the reserved flight. On the other hand, with the advent of the low-cost carrier (LCC) era, food and drink services have become charged, and confirmation of order details and management of the remaining number of in-flight meals have become important tasks for flight attendant CA, and the burden on flight attendant CA is also burdened. It's getting bigger. A technique for attaching a wireless recognition tag called RFID to a product or an article, reading the tag with an RFID reader, and managing physical distribution is disclosed in the following patent documents.

<p num="0003"><patcit num="1"><text>Special Table 2009-521740</text></patcit></p>

<p num="0004"> An object of the present invention is that when a passenger reserves a flight and a seat from a PC or a mobile information terminal, the passenger makes a request for amenities in addition to foods such as drinks, meals and snacks, and the catering company makes these requests. By receiving RFID tags on drinks and foods and mounting the tagged drinks and foods on board, flight attendants manage these and improve passenger satisfaction in response to passengers' requests. It provides a guest room service management system.</p>

<p num="0005"> In order to achieve the above object, the aircraft cabin service management system of the present invention is an aircraft carrier in which passengers of an aircraft carry seats and information on meals, drinks, and necessary items at the time of flight reservation from an information terminal. The process of inputting to the data server of the aircraft and the process of sending the input information to the catering company and the process of sending it to the center server of the aircraft, and the catering company needs meals, drinks, and necessary items corresponding to the sent information. The process of preparing goods and carrying them into the aircraft with RFID tags, the process of sending information to the mobile terminal carried by the cabin crew via the router by the center server in the aircraft, and the process of sending the information to the mobile terminal carried by the cabin crew, the cabin crew is the RFID reader. It is provided with a process of reading RFID tags of meals, drinks, and necessary items and providing services to passengers in response to the information displayed on the mobile terminal. The mobile information terminal carried by the flight attendants is equipped with a function of displaying each seat position, meals, drinks, and necessary items to be provided to passengers in each seat, and counting the remaining amount of these. is there. In addition, it is equipped with a function for managing the remaining number of duty-free items sold on board and for currency conversion from a mobile information terminal carried by a flight attendant.</p>

<p num="0006"> By providing the above means, the present invention can appropriately meet the demands of users of aircraft, and airlines can also increase costs and weight by loading drinks and foods necessary for each flight in just proportion. It is possible to reduce it. In addition, the flight attendants in the cabin can also provide optimal services to passengers, and can efficiently manage the remaining number of drinks and foods, manage products sold on board, and calculate prices.</p>

0007<figref num="1">Explanatory drawing of the cabin service management system of the aircraft of this invention.</figref><figref num="2">Explanatory drawing mainly in the cabin of the cabin service management system of the aircraft of this invention.</figref><figref num="3">Explanatory drawing showing the details of the service by the flight attendant CA.</figref><figref num="4">An explanatory diagram showing display information of a PDA carried by a flight attendant CA.</figref>

0008FIG. 1 is an explanatory diagram showing an outline of the aircraft cabin service management system of the present invention. A user who intends to use an aircraft makes a flight reservation and seat selection using a personal computer or a mobile terminal 100. At this time, the user specifies the desired drink type and meal (meal).

0009This information is passed on to the catering company 200, who prepares the drinks and meals 300 and attaches the RFID tag T to each drink and meal tray 300.₁Is given. Tag T₁The drinks and foods 300 that have been granted the above will be taken to the airport and carried into the cabin 500 of the aircraft.

0010Flight attendant CA is RFID leader R in the cabin 500 of the aircraft₁Use the tag T for drinks and meals 300₁Reads the information and serves the drinks and meals requested at the time of booking to passengers in the designated seats. With this system, it is possible to accurately provide the drinks and meals requested by the passengers in advance, and the satisfaction level of the passengers is significantly improved.

0011FIG. 2 is an explanatory diagram centered on the in-flight of the aircraft cabin service management system described in FIG. The user makes reservations for flights and seats on the PC100, etc., and at the same time makes reservations for drinks and meals.

0012These data are transmitted to the airline's data server 110. This special newsletter will be communicated to the company by catering and downloaded to the center server 600 on board. The catering company prepares the requested drinks and meals, attaches them with RFID tags, and brings them to the galley 510 in the guest room 500.

0013The in-flight center server 600 outputs information from the router 610 to the wireless LAN, and this information is received by the personal digital assistant (PDA) 700 carried by the flight attendant CA. The flight attendant CA will serve reserved drinks and meals to passengers in the seats indicated on the PDA700.

0014Figure 3 shows the details of the service provided by the flight attendant CA. A tray 300 containing meals prepared by a catering company is stored in the service cart 520 mounted on the in-flight galley.

0015RFID tags T on these trays 300 by the catering company₁Is given, and the information of the meal is stored. Flight attendant CA is tag T₁Leader R₁By bringing the tag closer to the tag, the tag T₁Information on Leader R₁Appears on the display of. The flight attendant CA confirms this information and serves meals and snacks requested by the passengers in advance.

0016Leader R₁Can be operated to manage the remaining number of meals remaining in the service cart 520.

0017FIG. 4 is an explanatory diagram showing an example of display information of a personal digital assistant (PDA) 700 carried by a flight attendant CA. The personal digital assistant (PDA) 700 displays the sheet number and the type of meal requested, such as meat and fish, and the sheet for which the service has been completed displays that fact and the remaining number of meals. It is confirmed.

0018In addition, when selling duty-free goods to passengers, it is possible to perform calculations such as currency conversion and manage the remaining number of goods. In addition, the personal digital assistant (PDA) 700 has a function of recording passenger boarding history and mileage information registration, and recording and displaying VIP customer information and additional memo information.

0019As described above, the aircraft cabin service management system of the present invention can provide services such as drinks and meals reserved for passengers and goods requested by passengers, thereby increasing passenger satisfaction and accurately managing the quantity. Therefore, the transportation cost can be reduced. In addition, the work burden on the flight attendant CA can be reduced, and as a result, the service to passengers can be improved.

0020100 Information terminal 110 data server 200 catering company 300 meals, drinks, etc. Inside the 500 aircraft 510 galley 520 Service cart 600 center server 610 router 700 Personal Digital Assistant (PDA) CA flight attendants T₁ RFID tag R₁ RFID reader