Automated teller machine monitoring device, automated teller machine monitoring method, failure information sharing system, server failure information sharing method, electronic key providing system and electronic key providing method

Description: TECHNICAL FIELD [Detailed description of the invention]

【0001】

[Technical field to which the invention belongs]

The present invention relates to an automatic teller machine monitoring device that monitors a failure of an automated teller machine, a fault information sharing system that shares fault information, and an electronic key providing system that provides an electronic key of the automated teller machine.

【0002】

[Conventional technology]

Banks and other financial institutions are equipped with automated teller machines (ATMs) for the purpose of improving customer service by saving labor and shortening processing time. You can also make a transfer.

【0003】

Conventionally, for example, when a failure occurs in an ATM in a bank, the model number of the failure-generating device and the details of the failure are displayed on the screen of the monitoring device that monitors the operating status of the ATM so that a distant staff member can understand it. A buzzer is used to notify the occurrence of a failure.

【0004】

[Problems to be Solved by the Invention]

However, depending on the nature of the disability, it may not be possible for the staff to respond. In that case, there was a problem that it took several hours to restore the device because the maintenance staff was called by the CE call to deal with the failure.

【0005】

In addition, ATMs installed outside the store are often outsourced to a security company, and the ATM keys are managed by the security company. In the event of a failure, maintenance staff and security guards are dispatched for maintenance. Both the company and the security company need to adjust the time, and there is a problem that it takes time to recover from the failure.

【0006】

The present invention has been made in view of such a point, and an object of the present invention is to provide an automated teller machine monitoring device that selects a response destination according to the content of a failure and notifies the failure information.

【0007】

Another object of the present invention is to provide an automated teller machine monitoring method for selecting a response destination according to the content of a failure and communicating the failure information. Another object of the present invention is to provide a failure information sharing system capable of sharing failure information and promptly responding to a failure.

【0008】

Another object of the present invention is to provide a failure information sharing method capable of sharing failure information and promptly responding to a failure. Another object of the present invention is to provide an electronic key providing system that does not require time adjustment between a security company and a maintenance company.

【0009】

Another object of the present invention is to provide an electronic key providing method that does not require time adjustment between a security company and a maintenance company.

【0010】

[Means for solving problems]

In the present invention, in order to solve the above problems, in an automatic teller machine monitoring device that monitors the operating status of an automated teller machine in a store, a receiving means for receiving fault information from the automated teller machine and the fault information. The failure number determining means for determining the failure number of the failure that occurred based on the above, the notification destination selection means for selecting the notification destination based on the failure number, and the failure to the notification destination via the telephone line. An automated teller machine monitoring device is provided, which comprises a transmission means for transmitting information.

【0011】

According to the above configuration, a response destination is automatically selected according to the content of the failure. In addition, in the automatic teller machine monitoring method that monitors the operating status of the automated teller machine in the store, the fault information is received from the automated teller machine, and the fault number of the fault that occurred is determined based on the fault information. Then, an automatic teller machine monitoring method is provided, which comprises selecting a notification destination based on the failure number and transmitting the failure information to the notification destination via a telephone line.

【0012】

According to the above method, a response destination is automatically selected according to the content of the failure. In addition, in the failure information sharing system that shares the failure information of the failure that occurred in the automatic deposit machine outside the store, the failure information is received from the automatic deposit machine and is possessed by the security company, the maintenance company, and the staff in the store. The monitoring terminal to be transferred to the mobile terminal, the receiving means for receiving the failure information from the monitoring terminal, the failure number determining means for determining the failure number of the failure generated based on the failure information, and the failure number. Provided is a failure information sharing system characterized by having a response destination determination means for determining a response destination capable of responding to the failure, and a server installed in the security company or the maintenance company.

【0013】

According to the above configuration, the failure information is shared by the security company, the maintenance company, and the staff in the store, and the response destination is determined according to the content of the failure. Further, in the failure information sharing method for sharing the failure information of the failure that occurred in the automatic teller machine outside the store, the monitoring terminal receives the failure information of the automatic teller machine, and the security company maintains the failure information. The server that transfers to the mobile terminal owned by the staff in the company and the store and is installed in the security company or the maintenance company receives the failure information and determines the failure number of the failure that occurred based on the failure information. , A method for sharing failure information is provided, which comprises determining a corresponding destination of the failure number that can deal with the failure.

【0014】

According to the above method, the failure information is shared by the security company, the maintenance company, and the staff in the store, and the response destination is determined according to the content of the failure. In addition, the security company that manages the electronic key of the automatic depository machine installs it in the security company in the electronic key providing system that provides the electronic key to the maintenance staff of the maintenance company that maintains the automatic depository machine that has failed. A server having an electronic key encryption information creating means for encrypting the electronic key and creating the electronic key encryption information, and a transmitting means for transmitting the electronic key encryption information via a telephone line, and an electronic key encryption. A receiving means for receiving information, a decryption means for decrypting the electronic key encryption information and generating electronic unlock information for unlocking the electronic lock of the automatic deposit / payment machine, and the automatic deposit / payment machine for generating the electronic unlocking information. An electronic key providing system is provided, which comprises a transmitting means for transmitting to and a mobile terminal having the same.

【0015】

According to the above configuration, the electronic lock of the automatic teller machine is released only by the maintenance staff using the electronic key encryption information transmitted from the security company. In addition, the security company that manages the electronic key of the automatic depository machine installs it in the security company in the electronic key provision method that provides the electronic key to the maintenance staff of the maintenance company that maintains the automatic depository machine in which a failure has occurred. The server creates the electronic key encryption information in which the electronic key is encrypted, transmits the electronic key encryption information via a telephone line, and the mobile terminal owned by the maintenance staff receives the electronic key encryption information. An electronic feature that decrypts the electronic key encryption information to generate electronic unlock information for unlocking the electronic lock of the automatic depository machine, and transmits the electronic unlocking information to the automatic depository payment machine. A keying method is provided.

【0016】

According to the above method, the electronic lock of the automatic teller machine is released only by the maintenance staff using the electronic key encryption information transmitted from the security company.

【0017】

BEST MODE FOR CARRYING OUT THE INVENTION

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a configuration diagram of an automated teller machine monitoring device of the present invention.

【0018】

The automatic teller machine monitoring device 11 of the present invention is installed in a store 10 such as a bank branch. The automated teller machine monitoring device 11 of the present invention receives failure information transmitted when a failure occurs in a plurality of automated teller machines (ATMs) 12a to 12e installed in the store 10. The notification destination is selected according to the means 11a, the failure number determining means 11b that determines the failure number of the fault that has occurred based on the received fault information, and the fault number determined by the fault number determining means 11b. It is composed of a notification destination selection means 11c and a transmission means 11d for transmitting failure information to a notification destination selected via a telephone line 20.

【0019】

Here, the failure information includes the details of the failure that occurred and the machine number of the ATM. The notification destination is a mobile terminal 13 such as a mobile phone carried by a staff member in the store, or a maintenance company 30.

【0020】

The automatic depository monitoring device 11 is, for example, a personal computer equipped with a modem for communication, and is controlled by a CPU (Central Processing Unit) (not shown), and has an HDD (Hard Disk Drive) or ROM (Read Only) (not shown). It operates by the program stored in Memory).

【0021】

When a failure occurs in any of the ATMs 12a to 12e, the receiving means 11a receives the failure information. The fault number determining means 11b determines the fault number of the fault that has occurred according to the content of the fault included in the fault information.

【0022】

FIG. 2 is an example of a failure number determination table used when determining a failure number in the failure number determination means 11b. As shown in the figure, the details of the failure are described according to the failure number. The content of the received failure is compared with this failure number determination table to determine the failure number of the problem that has occurred.

【0023】

The notification destination selection means 11c receives the failure number determined by the failure number determination means 11b and selects the notification destination of the failure information. For example, as shown on the right side of the failure number table in Fig. 2 above, the failure numbers 01 to 19 are failures for the maintenance company, so both the staff and the maintenance company are notified of the failure. If the number is 20 or more, it is a minor obstacle such as a shortage of banknotes, so select the notification destination, such as notifying only the staff.

【0024】

The transmission means 11d transmits the failure information to the notification destination selected by the notification destination selection means 11c via the telephone line 20. That is, the failure information is transmitted only to the staff member's mobile terminal 13 or both the staff member's mobile terminal 13 and the maintenance company 30 according to the selection result in the notification destination selection means 11c.

【0025】

The processing of the automated teller machine monitoring device will be described below with a flowchart. FIG. 3 is a flowchart of an automatic teller machine monitoring method by the automated teller machine monitoring device 11.

【0026】

S1: Receive failure information from ATM When a failure occurs in any of the ATMs 12a to 12e, the receiving means 11a receives the failure information transmitted from the ATM.

【0027】

S2: Determining the failure number Upon receiving the received fault information, the fault number determining means 11b determines the fault number of the fault that has occurred. When determining the failure number, for example, when the failure number determination table as shown in FIG. 2 is used and the failure content included in the received failure information is a line failure, the failure number becomes 01 and the failure number 01. It is determined that a failure has occurred.

【0028】

S3: Select notification destination From the failure number determining means 11b, the corresponding notification destination is selected according to the determined failure number. For example, when the failure number determination table shown in FIG. 2 is used, the staff cannot handle the trouble numbers 01 to 19, so the staff and the maintenance company 30 are selected as notification destinations. Since the trouble number 20 or higher is a trouble that can be dealt with by the staff, such as clogging of banknotes, only the staff is selected as the notification destination.

【0029】

S4: Notification of failure information In step S3, the failure information is notified to the selected notification destination by the transmission means 11d.

【0030】

The staff at store 10 will be contacted regardless of the nature of the disability. FIG. 4 shows an example of display transmitted by the transmission means 11d and displayed on the mobile terminal 13 carried by the staff member, and FIG. 4 (a) shows a display example when a failure occurs that can be dealt with only by the staff member. Yes, Fig. 4 (b) is a display example when a failure occurs that cannot be dealt with by the staff alone.

【0031】

FIG. 4A shows an example in which a shortage of banknotes occurs. On the screen of the mobile terminal 13, the bank name, the branch name, the machine number of the failed ATM, and the failure number determination means 11b of the automatic teller machine monitoring device 11 are displayed. The determined failure number, failure details, recovery method, and whether or not to notify the maintenance company are displayed.

【0032】

In this case, in the failure number determination table explained in FIG. 2, since the shortage of banknotes is the failure of the failure number 21, only the staff can handle it, and as shown in FIG. 4 (a), the maintenance company notification is none. It becomes.

【0033】

FIG. 4B shows an example in which a line failure occurs. On the screen of the mobile terminal 13, the bank name, the branch name, the machine number of the failed ATM, and the failure number determination means 11b of the automatic teller machine monitoring device 11 are displayed. The determined failure number, failure details, recovery method, and whether or not to notify the maintenance company are displayed. In addition to these, the maintenance staff arrival time and the number of maintenance staff may be displayed as shown in the figure.

【0034】

In this case, in the failure number determination table described with reference to FIG. 2, since the line failure is the failure of the failure number 01, the maintenance company notification is "completed" because it cannot be dealt with only by the staff. Further, the maintenance company 30 that has received the notification transmits the arrival time of the maintenance staff and the number of the arriving maintenance staff to the automatic teller machine monitoring device 11, and displays it on the mobile terminal 13 of the staff.

【0035】

As described above, the automated teller machine monitoring device 11 automatically selects the notification destination according to the content of the failure and notifies the failure information, so that quick recovery work is possible. In the above description, the number of mobile terminals 13 carried by the staff in the store 10 is one, but a plurality of staff may be present to notify the plurality of mobile terminals. As a result, even if one staff member is absent, another staff member can handle it.

【0036】

Further, in the case of an obstacle such as a shortage of banknotes or a full banknote, a degeneracy command for performing only deposit transactions may be transmitted to ATM12a to 12e, for example. Next, the failure information sharing system will be described.

【0037】

FIG. 5 is a configuration example of the failure information sharing system of the present invention. The failure information sharing system of the present invention monitors the operating status of the ATMs 100a, 100b, 100c outside the store via a plurality of ATMs 100a, 100b, 100c outside the store and the telephone line 200a, and inside the store 300. The monitoring terminal 310 installed in the store 300, the mobile terminal 320 carried by the staff in the store 300, the server 410 in the security company 400 connected to the monitoring terminal 310 via the telephone line 200b, and the server in the maintenance company 500. It consists of 510. Further, the server 410 of the security company 400 is connected to the mobile terminals 600a, 600b, 600c carried by the security guard via the telephone line 200c. Further, the server 510 of the maintenance company 500 is connected to the mobile terminals 700a, 700b, 700c carried by the maintenance staff via the telephone line 200d.

【0038】

The server 410 of the security company 400 determines the receiving means 411 for receiving the fault information, the fault number determining means 412 for determining the fault number of the fault that has occurred, and the response destination that can respond to the fault that has occurred based on the fault number. Based on the corresponding destination determination means 413, the communication means 414 that sends and receives information via the mobile terminals 600a, 600b, 600c and the telephone line 200c carried by the guard, and the failure information received by the receiving means 411. A search method 415 for searching the failure case database 415a in which past failure cases are stored, and a registration method for additionally registering the failure investigation report received from the security guard's mobile terminals 600a, 600b, 600c in the failure case database 415a. It consists of 416.

【0039】

Since the server 510 of the maintenance company 500 has the same configuration as the server 410, it is omitted. The store 300 is, for example, a branch office of a bank.

【0040】

The mobile terminals 320, 600a, 600b, 600c, 700a, 700b, 700c are, for example, mobile phones. The servers 410 and 510 are, for example, personal computers equipped with a modem for communication, and operate by a program stored in an HDD or ROM (not shown) under the control of a CPU (not shown).

【0041】

When a failure occurs in any of the ATMs 100a, 100b, and 100c outside the store, the failure information is transmitted to the monitoring terminal 310 installed in the store 300 via the telephone line 200a. Here, the failure information includes the details of the failure, the location where the ATM where the failure occurred, the machine number, and the like.

【0042】

The failure information transmitted to the monitoring terminal 310 is transferred to the mobile terminal 320 carried by the staff in the store 300, the server 410 of the security company 400, and the server 510 of the maintenance company 500 via the telephone line 200b.

【0043】

In this way, the same trouble information is shared by the staff in the store 300, the security company 400, and the maintenance company 500. The server 410 of the security company 400 receives the failure information by the receiving means 411. The received failure information is sent to the failure number determining means 412.

【0044】

In the fault number determining means 412, the fault number is determined according to the content of the fault that has occurred. FIG. 6 is an example of a failure number determination table used when determining a failure number in the failure number determination means 412. As shown in the figure, the details of the failure are described according to the failure number. The content of the received failure is compared with this failure number determination table to determine the failure number of the problem that has occurred.

【0045】

The response destination determination means 413 receives the failure number determined by the failure number determination means 412, and determines a response destination that can respond to the generated failure. For example, as shown in FIG. 6 above, when a failure with a failure number of 01 to 09 occurs, only the maintenance company 500 can handle it, so the guards of the security company 400 are not dispatched. In addition, if a failure with a failure number of 10 to 19 occurs, only the security company 400 can handle it, so based on the received failure information, a security guard will be dispatched to the ATM outside the store where the failure occurred. Let me. In addition, if a failure with a failure number of 20 or more occurs, it is determined that a security guard will be dispatched because it is a failure that requires the response of both the security company 400 and the maintenance company 500.

【0046】

When it is determined by the response destination determination means 413 that the guard is to be dispatched, the dispatch command, failure information, etc. are sent by the communication means 414 to the mobile terminals 600a, 600b, 600c such as the guard's mobile phone via the telephone line 200c. Send to.

【0047】

The dispatched guard can access the server 410 of the security company 400 via the telephone line 200c while moving or at the site of the failure. First, the communication means 414 receives an access request from the guard.

【0048】

In the search means 415, as described above, according to the content of the failure information received in advance from the monitoring terminal 310, the failure investigation information of the failure similar to the failure that occurred this time is obtained from the failure case database 415a in which the past failure cases are stored. To search for.

【0049】

The searched fault investigation information is again transmitted to the guards by the communication means 414 via the telephone line 200c. Further, after the work is completed, the guard sends a failure investigation report to the server 410.

【0050】

The communication means 414 receives this and sends it to the registration means 416. The registration means 416 newly registers the failure investigation report sent by the guard in the failure case database 415a as the failure investigation information.

【0051】

As described above, the guard can perform the work based on the trouble investigation information, so that the work time can be shortened. Since the server 510 of the maintenance company 500 has almost the same function as the server 410 of the security company 400, the description thereof will be omitted.

【0052】

Hereinafter, the failure information sharing method will be described with reference to the flowchart. FIG. 7 is a flowchart showing a failure information sharing method, particularly processing performed by the server 410 installed in the security company 400.

【0053】

S10: Receive failure information The receiving means 411 receives the failure information transferred from the ATM outside the store where the failure has occurred via the monitoring terminal 310 installed in the store 300.

【0054】

S11: Determining the failure number Here, the fault number determination means 412 determines the fault number according to the content of the fault that has occurred. At that time, the failure number determination table as shown in FIG. 6 is used.

【0055】

S12: Judgment of correspondence destination Here, the failure number transmitted from the failure number determining means 412 is received, and a response destination that can deal with the generated failure is determined. For example, as shown in FIG. 6 above, when a failure with a failure number in the range of 01 to 09 occurs, only the maintenance company 500 can handle it, so the guards of the security company 400 are not dispatched. In addition, if a failure with a failure number of 10 to 19 occurs, only the security company 400 can handle it, so based on the received failure information, a security guard will be dispatched to the ATM outside the store where the failure occurred. Let me. In addition, if a failure with a failure number of 20 or more occurs, it is determined that a security guard will be dispatched because it is a failure that requires the response of both the security company 400 and the maintenance company 500.

【0056】

S13: Send to mobile device When the security guard is requested to be dispatched in step S12, the dispatch command, failure information, etc. are transmitted to the security guard's mobile terminals 600a, 600b, 600c via the telephone line 200c.

【0057】

Since the server 510 of the maintenance company 500 performs almost the same processing as the server 410, the description thereof will be omitted. In the above description, the number of mobile terminals 320 carried by the staff in the store 300 is one, but a plurality of staff may be present to notify the plurality of mobile terminals. As a result, even if one staff member is absent, another staff member can handle it.

【0058】

Further, in the above description, the telephone lines are divided into 200a, 200b, 200c, and 200d, but the same telephone line may be used. Further, in the above explanation, the servers 410 and 510 are installed in both the security company 400 and the maintenance company 500, but the servers are installed in one of them and the other accesses the server to receive the failure information. You may try to do it.

【0059】

Further, in the above explanation, the servers 410 and 510 owned by the security company 400 and the maintenance company 500 determine the failure number and further determine the corresponding destination, but the monitoring terminal 310 in the store performs this processing. And you may contact the correspondence.

【0060】

Next, the electronic key providing system will be described. FIG. 8 is a configuration diagram of an electronic key providing system. As shown in FIG. 8, the electronic key providing system of the present invention is installed in the security company 810 that manages the electronic key of the ATM800 outside the store, and the key is encrypted and transmitted via the server 820 and the telephone line 830. It consists of a mobile terminal 840 connected to the server 820. The mobile terminal 840 is owned by a maintenance worker 860 dispatched from the maintenance company 850.

【0061】

The out-of-store ATM 800 is divided into a maintenance company management area 801a managed by the maintenance company 850 and a security company management area 801b managed by a security company such as cash, and each has an electronic lock 802a and 802b. These electronic locks 802a and 802b are controlled by the electronic lock control unit 803.

【0062】

Further, the server 820 provides an electronic key encryption information creation means 821 that encrypts the electronic key to create the electronic key encryption information and a transmission means 822 that transmits the electronic key encryption information to the mobile terminal 840 via the telephone line 830. Have.

【0063】

Here, the server 820 is, for example, a personal computer provided with a modem for communication, and operates by a program stored in an HDD or ROM (not shown) under the control of a CPU (not shown).

【0064】

Further, the mobile terminal 840 is, for example, a mobile phone, a PDA (Personal Digital Assistance), etc., and unlocks the electronic lock of the ATM800 outside the store by decrypting the electronic key encryption information and the receiving means 841 for receiving the electronic key encryption information. It has a decryption means 842 for generating electronic unlock information for the purpose, and a transmission means 843 for transmitting electronic unlock information to an ATM 800 outside the store.

【0065】

In the case of the ATM800 outside the store, the security company 810 manages the keys. Only the maintenance staff 860 of the maintenance company 850 needs to be dispatched. In the event of a failure, the dispatched maintenance staff 860 is sent from the server 820 of the security company 810 to the maintenance company 840 via the telephone line 830. Receives electronic key encryption information that unlocks the electronic lock 802a only in the management area 801a.

【0066】

The maintenance staff 860 transmits the electronic unlock information to the electronic lock control unit 803 of the ATM800 outside the store based on the received electronic key encryption information, and unlocks only the electronic lock 802a in the maintenance company management area 801a.

【0067】

The electronic key encryption information may be created based on the ID of the maintenance staff and the ID of the mobile terminal of the maintenance staff. Furthermore, the electronic key encryption information becomes unusable after the valid time.

【0068】

FIG. 9 is a flowchart of the electronic key providing method, and is a diagram showing a process performed by the server 820 of the security company 810. S20: Creates electronic key encryption information.

【0069】

The electronic key encryption information creation means 821 encrypts the electronic key of the ATM800 outside the store for security when transmitting it. S21: Sends electronic key encryption information.

【0070】

The transmission means 822 transmits the electronic key encryption information to the mobile terminal 840 via the telephone line 830. S22: Judge whether it is within the expiration date.

【0071】

The electronic key has an expiration date such that it can be used for only one hour, and the server 820 determines whether or not it is within the expiration date. If it is within the expiration date, the process returns to step S22, and if it is outside the expiration date, the process proceeds to step S23.

【0072】

S23: Disable the electronic key. If it is determined in step S22 that the electronic key has expired, for example, the server 820 sends information that disables the electronic key.

【0073】

FIG. 10 is a flowchart of the electronic key providing method, and is a diagram showing the processing of the mobile terminal 840. S30: Receives electronic key encryption information.

【0074】

The receiving means 841 receives the electronic key encryption information transmitted from the server 820 of the security company 810 via the telephone line 830. S31: Decrypts the electronic key encryption information.

【0075】

Since the received electronic key encryption information is encrypted in step S30, the decrypted electronic key decrypted by the decryption means 842 is transmitted to the transmission means 843 as the electronic unlock information.

【0076】

S32: Send electronic unlock information. The transmission means 843 transmits the electronic lock release information to the electronic lock control unit 803 of the ATM 800 outside the store by, for example, infrared communication.

【0077】

As described above, the server 820 of the security company 810 sends the electronic key encryption information that unlocks the electronic lock 802a of the ATM800 outside the store where the failure occurred to the maintenance staff 860 dispatched for maintenance, so that it is not cash. With regard to media processing, there is no coordination with the security company, and maintenance time can be speeded up. At the same time, the security company 810 does not need to manage the key with an electronic key, which simplifies the operation and eliminates the hassle. ..

【0078】

In the above explanation, the security company 810 determines the expiration date of the electronic key, but the expiration date is included in the electronic key encryption information to be transmitted and the expiration date is included in the mobile terminal 840. Then, the electronic key may be automatically disabled.

【0079】

[Effect of the invention]

As described above, according to the automatic teller machine monitoring device of the present invention, it is possible to automatically select a response destination according to the content of the failure, and quick recovery work becomes possible.

【0080】

Further, according to the automatic teller machine monitoring method of the present invention, it is possible to automatically select a response destination according to the content of the failure, and quick recovery work becomes possible. Further, according to the failure information sharing system of the present invention, it is possible to quickly respond to a failure by sharing the failure information and automatically selecting a response destination.

【0081】

Further, according to the failure information sharing method of the present invention, it is possible to quickly respond to a failure by sharing the failure information and automatically selecting a response destination. Further, according to the electronic key providing system of the present invention, the electronic lock of the automatic teller machine can be released only by the maintenance staff, so that the security company and the security company can handle media processing other than cash that can be handled only by the maintenance staff. There is no need to make adjustments, and maintenance time can be speeded up.

【0082】

Further, according to the electronic key providing method of the present invention, the electronic lock of the automatic teller machine can be released only by the maintenance staff, so that the security company and the security company can handle media processing other than cash that can be handled only by the maintenance staff. There is no need to make adjustments, and maintenance time can be speeded up.

[Simple explanation of drawings]

[Figure 1]

It is a block diagram of the automatic teller machine monitoring device of this invention.

[Figure 2]

This is an example of the failure number determination table.

[Fig. 3]

It is a flowchart of the automatic teller machine monitoring method.

[Fig. 4]

This is a display example displayed on a mobile terminal carried by a staff member, Fig. 4 (a) is a display example when a failure occurs that can be handled only by the staff member, and Fig. 4 (b) is a display example that can be handled only by the staff member. This is a display example when an impossible failure occurs.

[Fig. 5]

This is a configuration example of the failure information sharing system of the present invention.

[Fig. 6]

This is an example of the failure number determination table.

[Fig. 7]

It is a flowchart which shows the process performed by the server which is installed in the security company in particular in the trouble information sharing method.

[Fig. 8]

It is a block diagram of an electronic key providing system.

[Fig. 9]

It is a flowchart of the electronic key provision method, and is the figure which shows the process performed by the server of a security company.

[Fig. 10]

It is a flowchart of the electronic key providing method, and is the figure which shows the process of a mobile terminal.

[Explanation of symbols]

10 stores 11 Automatic teller machine monitoring device 11a Receiving means 11b Failure number determination method 11c Notification destination selection method 11d means of transmission 12a ~ 12e ATM 13 Mobile terminal 20 telephone line 30 Maintenance company 100a ~ 100c ATM outside the store 200a ~ 200c telephone line 300 stores 310 monitoring terminal 320 mobile terminal 400 security company 410 server 411 Receiving means 412 Failure number determination method 413 Correspondence destination determination means 414 Communication means 415 Search means 415a Failure case database 416 Registration means 500 maintenance company 510 server 600a ~ 600c mobile terminal 700a ~ 700c mobile terminal 800 ATMs outside the store 801a Maintenance company management area 801b Security company management area 802a, 802b electronic lock 803 Electronic lock control unit 810 Security company 820 server 821 Electronic key encryption information creation method 822 Transmission means 830 telephone line 840 mobile terminal 841 Receiving means 842 Decryption means 843 means of transmission 850 Maintenance company 860 Maintenance personnel