Security and automatic delivery system in key emergency construction

Description: TECHNICAL FIELD [Detailed description of the invention]

【0001】

[Technical field to which the invention belongs]

The present invention is to perform emergency construction by arranging emergency dispatch personnel who meet the customer's request from the customer's construction request status without human intervention.

【0002】

[Conventional technology]

After accepting the request for emergency construction by telephone and confirming the construction details, the receptionist selects and calls the emergency dispatch personnel who can respond to the construction situation at the site, and the emergency dispatch personnel are carrying out the construction toward the site. It was. When making credit payments other than cash payments, emergency dispatch staff carried a credit terminal and inquired by phone to the credit company for payments of 30,000 yen or more.

【0003】

[Problems to be Solved by the Invention]

An emergency construction request is received by telephone from the customer, the emergency dispatch personnel are searched for according to the customer's construction content, the estimated arrival time at the site is replied, and the customer is notified of the estimated arrival time of the emergency dispatch personnel and the customer's consent is obtained. For the first time, it took the form of instructing emergency dispatch personnel again. In view of the above, the present inventors have conducted diligent research in order to respond to customers promptly, and as a result, have developed an automatic search system for emergency dispatch personnel and instantly and accurately find an emergency dispatch personnel who can respond. Developed a mail delivery system. An object of the present invention is to arrange emergency dispatch personnel rationally, reduce costs, and eliminate mistakes without intervening between the customer and the emergency dispatch personnel.

【0004】

[Means for solving problems]

In order to solve the above problem, the present invention is based on the postal code of the place where the customer is or the place where the construction is desired from the data which lists the available time / region and the technical field of the emergency dispatch staff in advance. The emergency dispatch personnel who are closest to the customer and suitable for the emergency request are searched and automatically and instantly determined, and the emergency dispatch personnel are notified of how long it can reach the customer. If the first requested emergency dispatch personnel cannot receive an order, they are automatically transferred to the next applicable emergency dispatch personnel, and if the second applicable emergency dispatch personnel cannot receive an order, the third one is automatically assigned. Incorporate a system that can ensure that emergency personnel are always arranged for transfer to the relevant emergency personnel. As soon as you decline the request in i-mode (registered trademark) of the emergency dispatch staff, or if the emergency dispatch staff does not answer the call, you will be automatically transferred to the next emergency dispatch staff in a few seconds. Since a third party can arrange by automatic transfer without intervening in the telephone response between the customer or the emergency dispatch staff, the cost can be reasonably reduced and the response can be made without mistakes.

【0005】

BEST MODE FOR CARRYING OUT THE INVENTION

When a customer makes an emergency request via a landline or mobile phone, the voice response system recognizes the voice of the customer name, phone number, request details, etc. 24 hours a day, 365 days a year, and converts analog data to digital data. It is also possible for customers to enter their customer name, desired construction location, and request details on the screen 24 hours a day, 365 days a year from the web or i-mode (registered trademark). Using the information obtained from the above voice response system, the automatic search system for emergency dispatch personnel will produce the search results for emergency dispatch personnel that are closest to the desired construction location of the customer and that are suitable for the requested content. The customer name, customer's phone number, desired construction location, and request details are automatically delivered to the relevant emergency dispatch staff to the i-mode (registered trademark) carried by the emergency dispatch staff. There is a place to select and confirm orders or non-orders in the mail column delivered to the emergency dispatch staff. If the emergency dispatch staff selects an order, the customer will be informed of the estimated arrival time and will go straight to the site. If you select not to accept orders or do not respond within a few seconds, you will be automatically transferred to the next person. An ID is issued to the emergency dispatch staff, and when you enter the ID number and password in the order confirmation system, the sales details list (date, order time, completion time, required time, sales, payment) from the sales graph of the emergency dispatch staff The method, settlement date, customer name and phone number, desired construction location, request details) can be viewed and managed at any time. When the requested property is completed, the customer name, credit card number and expiration date, amount, payment method (lump-sum payment, bonus lump-sum payment, revolving method payment), usage card will be added to the i-mode (registered trademark) owned by the construction worker. A system in which customers enter (VISA, MASTER, AMEX, etc. and debit cards issued by each bank) and the credit card company accepts payment by email. [0006]

[Example]

Explaining the embodiment with reference to FIG. 1, the customer locked the door while leaving the key of the car in the car or inserting it into the ignition part or the like. Call the Emergency Response Service Center to unlock. The emergency response service center uses automatic voice, and the customer hangs up by telling the customer's name, the zip code or address of the customer's current location, the telephone number that can be handled, the construction details, the car manufacturer's name, the car model, and the model year. .. (Example-Taro Kagimatsu, 105-0003 or Nishi-Shimbashi, Minato-ku, 03-5425-6363, unlocking a car, Toyota, Crown, 2000 model year). Access our homepage by unlocking from i-mode / web. Enter the customer name, contact phone number, desired construction location, and construction details according to the screen display. Deliver this information by email. This information is searched by the automatic search system for emergency dispatch personnel, and the emergency dispatch personnel who meet the customer's request are listed. According to the search results, 4 emergency dispatch personnel are applicable. ID.123098 Yutaka Sake ID.124653 Go Toya ID.120021 Koetsu Hashiba ID.128701 Ryohei Sano From the search results, a work request email is delivered to the i-mode (registered trademark) of the first emergency dispatch staff (Yutaka Sakou). The e-mail displays a check box for orders and non-orders, an order number, a customer name, a customer's telephone number, the customer's current location (desired construction location), and construction details. If Yutaka Sakou cannot receive an order for construction work, he / she will automatically send it to the next emergency dispatch staff (Takeshi Toya) if he / she checks that the order cannot be received, or if he / she cannot receive an incoming call due to radio waves, etc., he / she will not check that the order cannot be received. In any case, it will be transferred to the next emergency dispatch staff (Takeshi Toya) a few seconds after sending. If all the relevant dispatched staff cannot be ordered, they will be transferred to the 24-hour department of the head office. When the emergency dispatch staff who can receive an order checks the order in the email, the transfer to other emergency dispatch staff is automatically stopped, and the emergency dispatch staff who received the order reports when it can arrive at the customer. An ID and password are issued to each emergency dispatch staff, and the order status can be confirmed in the database based on them. For example, if you enter Yutaka Sakou's ID 123098, you can enter a sales graph, order sales date, construction order and completion time, required time, sales amount, payment method, settlement date, customer name, customer's phone number, construction site, and construction details list. You can browse the table at any time. If the emergency dispatch staff (Yutaka Sakamukai) has completed the construction and wishes to pay with a credit card or debit card, please check the details of the construction in i-mode (registered trademark) of Yutaka Sakamukai and use i-mode (registered trademark). If you select payment by card on the screen, from the top, order number, customer name, customer's card number and card expiration date, amount, payment method (lump sum payment, bonus lump sum payment, revolving method payment), card used (VISA, MASTER) Select either AMEX, etc. or a debit card issued by each line) and press the send button.

【0007】

[Effect of the invention]

The present invention is carried out in the manner described above, and has the effects described below.

【0008】

By incorporating voice response systems and urgent requests from customers' web and i-mode (registered trademarks), human intervention can be reduced and 24-hour response is possible. By incorporating an automatic search system for emergency dispatch personnel, it is possible to instantly identify emergency dispatch personnel suitable for the customer's request based on the information obtained by the voice response system. By incorporating an email delivery system, it is possible to reduce costs and arrange emergency dispatch personnel that will definitely meet the needs of customers. By incorporating an order status confirmation system, the sales of each emergency dispatch staff can be understood and managed at a glance. By incorporating a mobile terminal payment system, you can pay for construction work anytime, anywhere without cash.

[Simple explanation of drawings]

[Figure 1]

Automatic delivery system for security and key emergency work