Electronic bulletin board client proposal system

Description: TECHNICAL FIELD [Detailed description of the invention]

【0001】

[Technical field to which the invention belongs]

The present invention relates to an electronic bulletin board customer proposal system that operates a screen of a user terminal by assigning a person in charge terminal that responds to access from the user terminal, for example, when conducting electronic transactions on an electronic bulletin board such as chat.

【0002】

[Conventional technology]

In recent years, by enabling bidirectional communication between a user terminal and a person in charge terminal on an electronic bulletin board such as a chat via the Internet, it is possible to exchange character information between the user terminal and the person in charge terminal. The system is widely known.

【0003】

PROBLEM TO BE SOLVED: To solve a problem of the invention.

However, according to such an electronic trading system, each person in charge terminal can unconditionally respond to an access from a user terminal on an electronic bulletin board, so that, for example, a user of the user terminal is a person in charge of himself / herself. Even if you try to connect to the person in charge terminal, there are many cases where another person in charge terminal responds to the access from this user terminal, so there is a problem that smooth business transactions cannot be performed between the user terminal and the person in charge terminal. There was a point. In addition, there is a problem that it is difficult to communicate with each other only by exchanging text information.

【0004】

The present invention has been made in view of the above problems, and an object of the present invention is to provide an electronic bulletin board customer proposal system capable of realizing smooth commercial transactions between a user terminal and a person in charge terminal. ..

【0005】

[Means for solving problems]

In order to achieve the above object, the electronic bulletin board system in charge of the present invention enables bidirectional communication between the user terminal and the person in charge terminal on the electronic bulletin board system via the Internet, and in response to access from the user terminal, An electronic bulletin board customer proposal system that assigns a person in charge terminal to be connected to this user terminal, and an identification code detecting means for detecting an identification code that identifies this user terminal according to access from the user terminal, and this identification code. Correspondingly, the storage means that registered the person in charge code related to the person in charge terminal that communicates with the user terminal related to this identification code, and the person in charge corresponding to the identification code related to this user terminal according to the access from the user terminal. When it is determined that the person code is registered in the storage means, the user terminal related to this identification code and the person in charge terminal related to the person in charge code corresponding to this identification code are connected by communication to control the user screen. It has a control means for the operation.

【0006】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, the person in charge code of the person in charge terminal is registered in advance in the storage means in association with the identification code related to the user terminal, and access from the user terminal is detected. , The person in charge code corresponding to the identification code related to this user terminal can be read from the storage means, and the person in charge terminal related to this person in charge code and this user terminal can be communicated and connected. As a result, the screen on the user terminal side can be freely controlled from the person in charge terminal. For this reason, the user terminal is always connected to the person in charge terminal of the person in charge by communication, so that smooth commercial transactions can be realized between the user terminal and the person in charge terminal.

【0007】

Further, in the electronic bulletin board customer proposal system of the present invention, it is determined that the control means does not register the person in charge code corresponding to the identification code related to the user terminal in the storage means in response to the access from the user terminal. In response to the designated access from another person in charge terminal, the person in charge code related to the person in charge terminal who accessed the designated person is registered in the storage means in association with the identification code of the user terminal that accessed.

【0008】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, when an access from a user terminal is detected, if the person in charge code corresponding to the identification code of the accessed user terminal is not registered in the storage means, another person in charge In response to the designated access from the person terminal, the person in charge code related to the person in charge terminal who accessed the designated person can be registered in the storage means in association with the identification code of the user terminal who accessed the user terminal as a new registration content. Therefore, the person in charge terminal of the accessed user terminal can be easily registered on the person in charge terminal side.

【0009】

Further, in the electronic bulletin board customer proposal system of the present invention, it is determined that the control means does not register the person in charge code corresponding to the identification code related to the user terminal in the storage means in response to the access from the user terminal. And, the identification code related to the unregistered user terminal is displayed in a list on the display part of the person in charge terminal.

【00010】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, the identification code related to the unregistered user terminal is displayed in a list on the display unit of the person in charge terminal. The identification code of the unregistered user terminal can be recognized on the screen, and the unregistered user terminal can be registered as its own customer by looking at this list display.

【0011】

Further, in the electronic bulletin board customer proposal system of the present invention, it is determined that the control means does not register the person in charge code corresponding to the identification code related to the user terminal in the storage means in response to the access from the user terminal. And, in correspondence with the identification code of the accessed user terminal, the person in charge code related to any person in charge terminal is registered in the storage means from a plurality of person in charge terminals.

【0012】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, when the access from the user terminal is detected, if the identification code of the accessed user terminal is not registered in the storage means, the access is made as a new registration content. The person in charge code related to any person in charge terminal can be registered in the storage means in association with the identification code of the user terminal. Therefore, on the system side, the person in charge terminal of the accessed user terminal can be easily registered.

【0013】

Further, in the electronic bulletin board customer proposal system of the present invention, it is determined that the control means does not register the person in charge code corresponding to the identification code related to the user terminal in the storage means in response to the access from the user terminal. Then, the person in charge code related to the person in charge terminal specified from the accessed user terminal is registered in the storage means in association with the identification code of the accessed user terminal.

【0014】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, when an access from a user terminal is detected, if the identification code of the accessed user terminal is not registered in the storage means, this access is set as a new registration content. The person in charge terminal specified from the user terminal that has been accessed can be registered in the storage means in association with the accessed user terminal. Therefore, the person in charge terminal can be easily registered on the user terminal side.

【0015】

Further, in the electronic bulletin board customer proposal system of the present invention, it is determined that the control means does not register the person in charge code corresponding to the identification code related to the user terminal in the storage means in response to the access from the user terminal. And, the person in charge code related to multiple person in charge terminals is displayed in a list on the display part of the user terminal.

【0016】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, the person in charge code related to a plurality of person in charge terminals is displayed in a list on the display unit of the user terminal, so that the user on the user terminal side can display on the screen. , The person in charge code related to the person in charge terminal that can be specified can be recognized, and the desired person in charge can be designated and registered by looking at this list display.

【0017】

Further, the electronic bulletin board customer proposal system of the present invention has a history information storage means for registering history information between a user terminal and a person in charge terminal, and the control means is attached to the user terminal in response to access from the user terminal. If it is determined that the person in charge code corresponding to the related identification code is not registered in the storage means, and it is determined that the history information related to the accessed user terminal is registered in the history information storage means, this user terminal is used. The person in charge code related to the person in charge terminal based on the history information related to is registered in the storage means in association with the identification code of this user terminal.

【0018】

Therefore, according to the electronic bulletin board customer proposal system of the present invention, when the access from the user terminal is detected, the identification code of the accessed user terminal is not registered in the storage means, and further, the history information related to the accessed user terminal is not registered. When it is determined that is registered in the history information storage means, as a new registration content, the person in charge code related to the person in charge terminal based on the history information related to this user terminal is associated with the identification code of this user terminal. It can be registered in the storage means. Therefore, on the system side, the person in charge terminal of the accessed user terminal can be easily registered.

【0019】

BEST MODE FOR CARRYING OUT THE INVENTION

An electronic bulletin board customer proposal system according to an embodiment of the present invention will be described with reference to the drawings.

【0020】

FIG. 1 is a block diagram showing a schematic configuration inside the electronic bulletin board customer proposal system of the present invention, and FIG. 2 is an image diagram of a customer guidance system by text conversation using the electronic bulletin board customer proposal system.

【0021】

The customer guidance system 1 using the electronic bulletin board customer proposal system of the present invention enables bidirectional communication between the user terminal 10 and the person in charge terminal 20 on the electronic bulletin board 31 via the Internet 2, and this electronic bulletin board (chat) 31 It is a system that executes a commercial transaction between the user terminal 10 and the person in charge terminal 20 above.

【0022】

The user terminal 10 is a so-called customer-side personal computer, and includes a communication unit 11 for communicating with the Internet 2, an operation unit 12 for inputting various commands, a display unit 13 for displaying service contents, and the like, and the user terminal. 10 It has a control unit 14 that controls the whole.

【0023】

The person-in-charge terminal 20 is a personal computer on the person-in-charge side that responds to customers, and is a communication unit 21 that communicates with the Internet 2, an operation unit 22 that inputs various commands, and a display unit 23 that displays service contents and the like on the screen. And a control unit 24 that controls the entire person in charge terminal 20.

【0024】

The electronic bulletin board 31 conducts business transactions on the electronic bulletin board 31 by enabling bidirectional communication between the user terminal 10 and the person in charge terminal 20, and is housed in the electronic bulletin board customer proposal system 30. It is a thing.

【0025】

The electronic bulletin board customer proposal system 30 is a system that assigns a person in charge terminal 20 to connect to the user terminal 10 according to the access from the user terminal 10, and responds to the access from the electronic bulletin board 31 and the user terminal 10 described above. The identification code detecting means 32 that detects the identification code that identifies the user terminal 10 and the person in charge code related to the person in charge terminal 20 that communicates with the user terminal 10 related to this identification code in association with this identification code. When it is determined that the person in charge code corresponding to the storage means 33 that has registered the user terminal 10 and the identification code that identifies the user terminal 10 is registered in the storage means 33, this identification is performed. The control means 34 that controls the user screen by communicating and connecting the user terminal 10 related to the code and the person in charge terminal 20 related to the person in charge code corresponding to this identification code, and between the user terminal 10 and the person in charge terminal 20. It has a history information storage means 35 for storing history information. The information database 36 is composed of the storage means 33 and the history information storage means 35.

【0026】

Next, the operation of the customer guidance system 1 using the electronic bulletin board customer proposal system of the present invention will be described.

【0027】

For example, when the person in charge code of the person in charge terminal 20 is registered in the storage means 33 in advance in association with the identification code of the user terminal 10, the operation when the user of the user terminal 10 accesses the electronic bulletin board 31. Will be described.

【0028】

When the identification code detecting means 32 of the electronic bulletin board customer proposal system 30 detects the access of the user terminal 10, the identification code is detected from the user terminal 10.

【0029】

The control means 34 determines whether or not the person in charge code corresponding to the identification code detected by the identification code detection means 32 is registered in the storage means 33, and corresponds to the identification code of the accessed user terminal 10. When it is determined that the person in charge code is registered, the person in charge code corresponding to the identification code is read out from the storage means 33, so that the person in charge terminal 20 related to this person in charge code and the user terminal 10 that has accessed this person are Connect on the electronic bulletin board 31.

【0030】

Then, by communicating and connecting the person in charge terminal 20 and the user terminal 10 on the electronic bulletin board 31, it is possible to carry out a commercial transaction between the user terminal 10 and the person in charge terminal 20.

【0031】

In addition, on this electronic bulletin board 31, the following commercial transactions are developed between the person in charge terminal 20 and the user terminal 10.

【0032】

For example, "I'm looking for a computer? (User terminal 10)", "What kind of computer is it? (Person in charge terminal 20)", "I'm looking for a cheap one (User terminal 10)", "Understanding Please wait. (Person in charge terminal 20) "," How about such a product? {Product display on user terminal} (Person in charge terminal 20) "," It's a pretty good product. (User terminal 10) ) And so on, commercial transactions are developed on the electronic bulletin board 31.

【0033】

Next, the operation when the person in charge code related to the person in charge terminal 20 as the person in charge of the user terminal 10 is registered in the storage means 33 will be described. There are four registration methods.

【0034】

First, the first registration method is a method of registering new registration contents from the person in charge terminal 20 side (quick take method) (acquisition method).

【0035】

The control means 34 of the electronic bulletin board customer proposal system 30 determines that the person in charge code corresponding to the identification code for identifying the user terminal 10 is not registered in the storage means 33 in response to the access from the user terminal 10. Then, the fact that the access is from the user terminal 10 for which the person in charge has not been determined is displayed on the screen of the display unit 23 of all the person in charge terminals 20.

【0036】

Further, here, when there is access from a plurality of user terminals 10, the control means 34 determines that the person in charge code corresponding to the identification code for identifying these user terminals 10 is not registered in the storage means 33. Then, these unregistered identification codes are displayed in a list on the display unit 23 of all the person in charge terminals 20.

【0037】

Each person in charge makes designated access through the operation unit 22 when he / she becomes the person in charge based on the display contents of the display unit 23 of the person in charge terminal 20.

【0038】

When the control means 34 of the electronic bulletin board customer proposal system 30 detects the designated access from the person in charge terminal 20, it associates it with the identification code of the user terminal 10 who accessed it, and the person in charge code related to the person in charge terminal 20 who accessed the designated access. Will be registered in the storage means 33.

【0039】

In this way, according to the first registration method, according to the designated access from the person in charge terminal 20, the person in charge terminal 20 who accessed the designated person is associated with the identification code of the user terminal 10 who accessed as the new registration content. Since the person in charge code related to the above is registered in the storage means 33, the person in charge terminal 20 of the accessed user terminal 10 can be easily registered on the person in charge terminal 20 side.

【0040】

In addition, since the identification code related to the unregistered user terminal 10 is displayed in a list on the display unit 23 of the person in charge terminal 20, the person in charge on the person in charge terminal 20 can display the unregistered user terminal on the screen. It is possible to recognize the identification code of 10 and to register the unregistered user terminal 10 as its own customer by looking at this list display.

【0041】

In addition, according to such a first registration method, the person in charge reflects the intention to obtain a customer by himself / herself, so the system side counts the number of registrations to grasp the work performance of each person in charge. be able to.

【0042】

The second registration method is a method of automatically registering new registration contents from the electronic bulletin board customer proposal system 30 side (sequential allocation method).

【0043】

The control means 34 of the electronic bulletin board customer proposal system 30 determines that the person in charge code corresponding to the identification code for identifying the user terminal 10 is not registered in the storage means 33 in response to the access from the user terminal 10. Then, it is determined that the access is from the user terminal 10 for which the person in charge has not been determined, and the identification code of the accessed user terminal 10 is associated with the access to any person in charge terminal 20 in all the person in charge terminals 20. Register the person in charge code involved in the storage means 33.

【0044】

As described above, according to the second registration method, as the new registration content, the person in charge code related to the arbitrary person in charge terminal 20 is registered in the storage means 33 in association with the identification code of the accessed user terminal 10. Therefore, the person in charge terminal 20 of the accessed user terminal 10 can be easily registered on the system 30 side.

【0045】

The third registration method is a method of registering new registration contents from the user terminal 10 side (person in charge nomination method).

【0046】

When the control means 34 of the electronic bulletin board customer proposal system 30 determines that the person in charge code corresponding to the identification code for identifying the user terminal 10 is not registered in the storage means 33, the control means 34 is displayed on the display unit 13 of the user terminal 10. List all person in charge names (person in charge code).

【0047】

The user of the user terminal 10 makes a designated access through the operation unit 12 in order to specify a desired person in charge name based on the display content of the display unit 13 of the user terminal 10.

【0048】

When the control means 34 of the electronic bulletin board customer proposal system 30 detects the designated access from the user terminal 10, it associates it with the identification code of the user terminal 10 that has accessed the designated access, and the person in charge terminal 20 with the name of the person in charge of the designated access. The person in charge code related to is registered in the storage means 33.

【0049】

According to this third registration method, as a new registration content, the person in charge terminal 20 specified from the accessed user terminal 10 is registered in the storage means 33 in association with the accessed user terminal 10. , The person in charge terminal 20 can be easily registered on the user terminal 10 side.

【0050】

In addition, since the display unit 13 of the user terminal 10 displays a list of all the person in charge names related to the plurality of person in charge terminals 20, the user on the user terminal 10 side can specify the person in charge terminal 20 on the screen. The name of the person in charge related to the above can be recognized, and the desired person in charge can be designated and registered by looking at this list display.

【0051】

According to this third registration method, when the user specifies the desired person in charge, the person in charge is always conscious of being seen by the user, so that the person in charge is more conscious of the service to the user. It can be improved.

【0052】

The fourth registration method is a method of registering new registration contents on the system side based on the history information between the user terminal 10 and the person in charge terminal 20 registered in the history information storage means 35 (). Repeat method).

【0053】

The control means 34 of the electronic bulletin board customer proposal system 30 determines that the person in charge code corresponding to the identification code for identifying the user terminal 10 is not registered in the storage means 33 in response to the access from the user terminal 10. When it is determined that the history information related to the accessed user terminal 10 is registered in the history information storage means 35, the person in charge code related to the person in charge terminal 20 based on the history information related to the user terminal 10 is assigned to this user. It is registered in the storage means 33 in association with the identification code of the terminal 10.

【0054】

In this way, according to the fourth registration method, as a new registration content, the person in charge code related to the person in charge terminal 20 based on the history information related to the user terminal 10 is stored in association with the identification code of the user terminal 10. Since the registration is performed in the means 33, the person in charge terminal 20 of the accessed user terminal 10 can be easily registered on the system side.

【0055】

[Effect of the invention]

As described above, according to the electronic bulletin board customer proposal system of the present invention, the person in charge code of the person in charge terminal is registered in advance in the storage means in association with the identification code related to the user terminal, and the person in charge terminal is sent from the user terminal. When the access is detected, the person in charge code corresponding to the identification code related to this user terminal is read from the storage means, and the person in charge terminal related to this person in charge code and this user terminal are connected by communication. Is sure to make a communication connection with the person in charge terminal of the person in charge of himself / herself, so that smooth commercial transactions can be realized between the user terminal and the person in charge terminal.

[Simple explanation of drawings]

[Figure 1]

It is a block diagram which shows the schematic structure inside the electronic bulletin board customer proposal system of one Embodiment of this invention.

[Figure 2]

It is an image diagram of the customer guidance system by the character conversation using the electronic bulletin board customer proposal system of the embodiment of FIG.

[Explanation of symbols]

2 internet 10 User terminal 20 Person in charge terminal 30 Electronic Bulletin Board Customer Proposal System 31 Electronic bulletin board 32 Identification code detection means 33 Memories 34 Control means 35 History information storage means 36 Information database