Management method for image forming device

Description: TECHNICAL FIELD [Detailed description of the invention]

【0001】

[Technical field to which the invention belongs]

According to the present invention, a user can order consumables or a service person can use a replacement product such as a toner cartridge or a developing cartridge that is detachably configured with respect to the image forming apparatus main body and is sequentially replaced as needed. It relates to a management method of an image forming apparatus that facilitates management work and can also promote sales of replacement products at dealers and retail stores.

【0002】

[Conventional technology]

Conventionally, various techniques have been invented for the purpose of facilitating the user's ordering work of consumables. For example, Japanese Patent Application Laid-Open No. 9-188042 describes a configuration in which the image forming apparatus detects the remaining amount of toner or ink, and when the remaining amount is low, the pre-stored ordering information is transmitted to the ordering party. ing. Further, in Japanese Patent Application Laid-Open No. 10-301451, the remaining amount of consumables such as toner is detected by the image forming apparatus main body, and when the remaining amount is low, a display prompting the display unit to place an order is displayed. A configuration for communicating with the outside via a line is described.

【0003】

[Problems to be Solved by the Invention]

With the configurations described in JP-A-9-188042 and JP-A-10-301451 described above, the user can certainly easily order consumables. However, if there is a change in the location of the supplier, telephone number, network address, or other changes in the purchase order format, the serviceman will travel to the user and use this information stored in the image forming device. It is necessary to rewrite the work, and it does not facilitate the management work by the service person. Further, since all of the methods of the above publications place an order directly via a communication line, they cannot be used for devices that are not connected to the communication line.

【0004】

On the other hand, conventionally, for the purpose of maintenance such as preventing the device body from being damaged due to incorrect refilling of toner in the toner cartridge or developing cartridge or use of an inappropriate cartridge for the image forming apparatus, the toner cartridge or developing is used. An IC chip is attached to a replacement product such as a cartridge, and information such as development conditions and remaining amount of toner is stored in the IC chip.

【0005】

The present invention has been made in view of the above problems, and an object of the present invention is to store information such as development conditions and remaining amount of toner in a replacement product, which has been conventionally performed exclusively for the purpose of maintaining an image forming apparatus. By applying the technology to the management of the image forming apparatus, it is possible to more efficiently carry out the management work of the image forming apparatus on the user side such as ordering consumables, and rewriting the information stored in the image forming apparatus. The purpose of the present invention is to propose a management method of an image forming apparatus that can facilitate the management work of the image forming apparatus on the serviceman side.

【0006】

[Means for solving problems]

In the first image forming apparatus management method according to the present invention, in order to solve the above problems, information related to the replacement of the replacement product is written in the storage means mounted on the replacement product in the distribution channel after shipment from the factory. While the image forming apparatus in which the replacement product is set reads information from the storage means, when it detects that the replacement time of the replacement product is approaching, the information related to the replacement of the read replacement product is transmitted to the device main body. It is characterized in that it is displayed on a display means or a display means connected to the main body of the device.

【0007】

According to this, when the replacement time of the replacement product is approaching, the image forming apparatus detects this and the information related to the replacement of the replacement product is displayed on the display means of the image forming apparatus, so that the user can replace the replacement product. Information related to the above can be easily obtained without referring to the instruction manual of the replacement product or the memo or notebook containing the information about the replacement product.

【0008】

Information related to the replacement of the replacement product includes, for example, manufacturing information consisting of information such as the model name, manufacturing lot number, manufacturing date, and compatible model of the replacement product, and acquisition information for obtaining the replacement product. However, among these, in particular, when the replacement product is replaced, the acquisition information for obtaining the replacement product is displayed, so that the user can easily know the acquisition information and order the replacement product. Work etc. will be easier and convenience will be improved.

【0009】

Moreover, the information displayed at this time is the information written in the storage means mounted on the replacement product in the distribution route after factory shipment, for example, in the dealer or the store. Therefore, if the dealer or retailer writes their own information such as their contact information and the price list of the products they handle, the display will be simple and easy for the user to understand, and the dealer and sales will be displayed. For the store, it is possible to surely get orders and expect an increase in sales.

【0010】

This point will be described more specifically. For example, in a factory, it is not possible to switch the information to be written for each dealer or dealer of the shipping destination, so if you try to memorize the dealer or dealer where you can purchase the replacement product, you will see a list of dealers. It looks like a list. Therefore, the user is forced to perform complicated work such as searching for a nearby dealer or dealer from the list of dealers. However, as in the above configuration, if the dealer or the dealer writes his / her own contact information, only the dealer or the dealer from whom the replacement product was purchased will be displayed. , The user can easily identify the supplier. And since the dealer and the dealer can surely receive the next order, it leads to sales promotion and can make a profit.

【0011】

In addition, if there is a change in the telephone number or fax number of the dealer or retailer, or the address on the network, the serviceman will travel to the user and take an image in the configuration of the gazette introduced in the conventional technology. It was necessary to rewrite these information stored in the forming device, but in the management method of the present invention, these information are also sequentially read and updated on the image forming device side, so that the serviceman manages the information. Work becomes easier.

【0012】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the image forming apparatus prints by combining the above acquisition information with the purchase order format stored in advance or read as the acquisition information of the replacement product. It can also be configured to be out.

【0013】

According to this, the obtained information is combined with the purchase order format and printed out, so the order details such as the number of orders are entered in the printed out purchase order, and the supplier uses an external communication means such as a facsimile. You can complete your order with a simple task such as sending to.

【0014】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the above-mentioned acquisition information is displayed in combination with the purchase order format stored in advance or read as the acquisition information of the replacement product, and the apparatus main body is displayed. It is also possible to display and print out the order contents instructed by using the operation setting unit of the above or the operation setting unit connected to the main body of the device in combination with the purchase order format.

【0015】

According to this, the acquisition information is displayed in combination with the purchase order format, and the order details instructed by using the operation setting unit are also displayed in combination, so that the order details can be confirmed at a glance. It will be possible. Moreover, since the order details are printed out in the state of being described, the order can be completed by a simpler operation such as sending the printed out purchase order as it is to the ordering party using an external communication means such as a facsimile.

【0016】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the above-mentioned acquisition information is displayed in combination with the purchase order format stored in advance or read as the acquisition information of the replacement product, and the apparatus main body is displayed. The order details instructed using the operation setting unit or the operation setting unit connected to the device body are displayed in combination with the purchase order format, and connected to the communication means provided inside the device body or the device body. It is also possible to transmit the information combined in the purchase order format to the ordering party by using the communication means provided.

【0017】

According to this, the acquisition information is displayed in combination with the purchase order format, and the order details instructed by using the operation setting unit are also displayed in combination, so that the order details can be confirmed at a glance. It will be possible. Moreover, since it is transmitted to the supplier as it is using the communication means, the order can be completed with a simpler operation than the configuration printed out.

【0018】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, information is written in the distribution channel to the storage means mounted on the replacement product, and information is read / written in a non-contact manner. It is preferable that the configuration is performed by using a transmission means.

【0019】

By writing the information in a non-contact manner, operations such as unpacking the replacement product and connecting the connector are not required, and the information can be written in the packed state. As a result, the storage stability of the replacement product is not deteriorated, and the trouble of repackaging is not required.

【0020】

The second image forming apparatus management method according to the present invention relates to a storage means which is mounted on a replacement product and information is read out in the image forming apparatus in which the replacement product is set in order to solve the above problems. It is characterized in that information related to the exchange of exchanged products is written in the distribution channel by using an information transmission means that reads / writes information in a non-contact manner. The information related to the exchange of the exchanged product includes the acquisition information for obtaining the exchanged product and the like.

【0021】

According to this, the information related to the replacement of the replacement product is written in the storage means mounted on the replacement product at the dealer or the store, which is the distribution channel after the factory shipment. Therefore, it is simple for the user because the dealer or the dealer writes the information related to the exchange of the replacement product, for example, the unique information such as the contact information of the dealer or the price list of the handling product as the acquisition information. The display will be easy to understand, and for dealers and dealers, orders can be reliably obtained, and sales can be expected to improve.

【0022】

This point will be described more specifically. For example, in a factory, it is not possible to switch the information to be written for each dealer or dealer of the shipping destination, so if you try to memorize the dealer or dealer where you can purchase the replacement product, you will see a list of dealers. It looks like a list. Therefore, the user is forced to perform complicated work such as searching for a nearby dealer or dealer from the list of dealers. However, as in the above configuration, if the dealer or the dealer writes his / her own contact information, only the dealer or the dealer from whom the replacement product was purchased will be displayed. , The user can easily identify the supplier. And since the dealer and the dealer can surely receive the next order, it leads to sales promotion and can make a profit.

【0023】

In addition, if there is a change in the telephone number or fax number of the dealer or retailer, or the address on the network, the serviceman will travel to the user and take an image in the configuration of the gazette introduced in the conventional technology. It was necessary to rewrite these information stored in the forming device, but in the management method of the present invention, these information are also sequentially read and updated on the image forming device side, so that the serviceman manages the information. Work becomes easier.

【0024】

Moreover, according to the above configuration, since information is written non-contactly to the storage means mounted on the replacement product, actions such as unpacking the replacement product and connecting the connector are not required, and the information is written in the packed state. Can be done. As a result, the storage stability of the replacement product is not deteriorated, and the trouble of repackaging is not required.

【0025】

In the management method of the first and second image forming apparatus according to the present invention described above, the information transmitting means reads / writes information using electromagnetic waves, and at least one of the packaging of a replacement product. The unit can be configured to transmit electromagnetic waves for information transmission.

【0026】

This proposes an example in which information can be written to the storage means mounted on the replacement product without unpacking the package, whereby the package is packed without unpacking. Information can be easily written to the storage means.

【0027】

In the management method of the first and second image forming apparatus according to the present invention described above, the storage means shall be configured to store the acquisition information of the replacement product other than the replacement product equipped with the storage means. You can also.

【0028】

For example, copy paper or the like is not suitable for a configuration in which a storage means is mounted even if it is a replacement product. Therefore, by storing the acquisition information of other items other than the information related to the exchanged item in the storage means installed in the exchanged item, the sale of other items is also promoted, and the dealer or the dealer can sell the item. It covers a wide range of replacements (consumables) handled by the company, and can increase sales profits for dealers and dealers.

【0029】

In the above-described first and second image forming apparatus management methods according to the present invention, the storage means is configured to store information including information related to the image forming apparatus in which a replacement product equipped with the storage means is set. It can also be.

【0030】

The storage means mounted on the replacement product may have information about the image forming apparatus such as process information. If such process information is minor-changed after the replacement product is shipped from the factory, it has not been possible to deal with it in the past. By rewriting the information as appropriate, it becomes possible to respond to minor changes in the distribution channel inventory products.

【0031】

In the above-mentioned management method of the first and second image forming apparatus according to the present invention, the storage means includes information related to the maintenance service of the image forming apparatus in which the replacement product equipped with the storage means is set. It can also be configured to be memorized.

【0032】

Although it is not directly related to the dealer or dealer in the distribution channel, information on maintenance services such as contact information of the service center near the user's location can also be entered in the instruction manual by selecting and writing it at the dealer. It is possible to provide service center information without forcing the user to perform complicated work such as finding the nearest service center from the list of service centers, which enhances convenience.

【0033】

In the above-mentioned management method of the first and second image forming apparatus according to the present invention, in which the purchase order format is combined with the acquisition information and the like, a replacement product equipped with the storage means is set as the acquisition information. It is also possible to configure the configuration to include information related to the user having the image forming apparatus to be used.

【0034】

In the purchase order format, the user must always write information such as the name and telephone number of the user who is the ordering party, and the product delivery address. Therefore, as described above, by including the information related to the user having the image forming apparatus in which the replacement product equipped with the storage means is set as the above-mentioned obtained information, the user side such as inputting the information related to the user can be included. The work can be performed on behalf of the dealer, further reducing the burden on the user and further improving convenience.

【0035】

BEST MODE FOR CARRYING OUT THE INVENTION

An embodiment of the present invention will be described below with reference to FIGS. 1 to 10.

【0036】

FIGS. 2 (a) and 2 (b) show two types of cartridges 1 which are replacements set in the image forming apparatus. The cartridge 1 in the figure (a) is of a type called a bottle-shaped toner cartridge containing toner, and is set in an image forming apparatus with the lid portion 1a removed. On the other hand, the cartridge 1 in the figure (b) is of a type called a developing cartridge having a developing roller or the like inside, and the connector portion 1b is connected to the connector portion provided on the image forming apparatus side. To.

【0037】

Each type of cartridge 1 in FIGS. (A) and (b) is equipped with an IC card unit 5 equipped with a memory as a storage means for storing information related to the replacement product.

【0038】

3 (a) and 3 (b) show a plan view and a side view of the IC card unit 5 attached to the cartridge 1 of the type shown in FIG. 2 (a). As shown in FIGS. (A) and (b), the IC card unit 5 has a configuration in which the antenna 11 and the thin IC chip 5a are incorporated on a flat plate-shaped base material 5b fixed to the cartridge 1. The thin IC chip 5a is equipped with the above memory.

【0039】

Information is read / written to / from the memory mounted on the IC card unit 5 in a non-contact manner with respect to the IC card unit 5. As a means for reading / writing information to the IC card unit 5 in a non-contact manner, it is possible to use a non-contact IC card technology that has been attracting attention as a next-generation card in the fields of transportation and information communication in recent years. Non-contact IC cards use electromagnetic waves.

【0040】

Therefore, as shown in FIGS. 4 (a) and 4 (b), the material of the packing member corresponding to the IC card part 5 in the state where the cartridge 1 is packed is formed from a material that can pass electromagnetic waves. , Information can be read / written to the above memory without unpacking the cartridge 1. Figure 4 (b) 2 shows a dedicated R / W (reader / writer) device that reads / writes information to the IC card unit 5.

【0041】

Utilizing such a feature of the IC card unit 5, in the management method of the image forming apparatus of the present embodiment, reading / writing of information in the memory mounted on the IC card unit 5 can be performed at a factory or a cartridge 1. It is possible not only in the image forming device in which the is set, but also in the distribution channels that could not be accessed in the past, such as the side of dealers and dealers (hereinafter referred to as dealers including dealers).

【0042】

Here, using FIGS. 5 (a) and 5 (b), the IC card unit 5 provided in the cartridge 1, the R / W device 2 for reading / writing information to the memory provided in the IC card unit 5, And each configuration of the image forming apparatus 3 are shown.

【0043】

FIG. 3A shows a state in which information is read / written to / from the memory 14 mounted on the IC card unit 5 at a factory or a store using the R / W device 2.

【0044】

The IC card unit 5 mounted on the cartridge 1 includes an antenna 11, a wireless communication unit 12, a control unit 13, and a memory 14, of which the memory 14 is composed of a non-volatile memory and an EEPROM.

【0045】

On the other hand, the R / W device 2 includes an antenna 21, a wireless communication unit 22, a control unit 23, a memory 24, a line communication unit 25, an operation input unit 26, and a display unit 27, and is a personal computer (hereinafter referred to as a personal computer) via a line. , PC) is connected. The data to be written to the memory 14 of the IC card unit 5 is input from the personal computer (hereinafter, PC) connected to the R / W device 2, and the data read from the memory 14 is also input to the R / W device 2. It is designed to be done through a connected PC.

【0046】

In the present embodiment, the radio signal transmitted from the IC card unit 5 mounted on the cartridge 1 to the R / W device 2 has a carrier frequency of 62.5 KHz and a bit rate of 2 Kbps, and is in the form of the R / W device 2. The radio signal transmitted from the cartridge 1 to the IC card unit 5 is in the form of a carrier frequency of 125 KHz and a bit rate of 4 Kbps.

【0047】

On the factory or retail side, when writing information into the memory 14 of the cartridge 1, the written data is transmitted from the PC to the R / W device 2. The write data transmitted from the PC is received by the line communication unit 25 in the R / W device 2 through the line, and the control unit 23 temporarily stores the received write data in the memory 24. Next, when a write command is received from the PC on the line or the write switch of the operation input unit 26 is operated, the control unit 23 modulates the first transmission request with the wireless communication unit 22 by PSK (phase shift keying) and the antenna. Send from 21.

【0048】

The IC card unit 5 of the cartridge 1 receives the electromagnetic wave output from the R / W device 2 by the antenna 11. A part of the received power is rectified and smoothed, and used as a power source for the IC card unit 5. The received signal received by the antenna 11 is PSK demodulated by the wireless communication unit 12, and the control unit 13 decodes this to determine that it is the first transmission request. Next, the control unit 13 sends the data stored in the memory 14 to the wireless communication unit 12 and sets a write flag. The wireless communication unit 12 PSK-modulates the data and transmits the read data wireless signal from the antenna 11.

【0049】

In the R / W device 2, the read data radio signal from the IC card unit 5 received by the antenna 21 is PSK demodulated by the wireless communication unit 22, and the control unit 23 decodes this to be the first read data. To determine. Next, the control unit 23 temporarily stores the read data in the memory 24, and then transmits the read data stored in the memory 24 to the PC via the line communication unit 25. On the PC, the contents of the read data are confirmed, and if there is no problem, the write permission signal is transmitted to the R / W device 2 (however, in the stand-alone state, the control unit 23 generates the write permission signal).

【0050】

When the control unit 23 recognizes the write permission signal from the PC via the line communication unit 25, the control unit 23 transfers the write data already stored in the memory 24 to the wireless communication unit 22, PSK-modulates the wireless communication unit 22, and performs PSK modulation. Write data Radio signals are transmitted from the antenna 21.

【0051】

When the IC card unit 5 of the cartridge 1 receives the write data radio signal by the antenna 11, the wireless communication unit 12 demodulates the PSK, the control unit 13 decodes it, and determines that it is the first write data. Next, when the control unit 13 confirms that the write flag is set, the control unit 13 stores the first write data in the memory 14. Then, when the predetermined data block is written, the control unit 13 resets the write flag, ends the write mode, and returns to the read mode.

【0052】

If there are a plurality of data blocks as the information to be written, the above operation is repeated. Here, since the memory 14 provided in the IC card unit 5 of the cartridge 1 is composed of a non-volatile memory and an EEPROM, the information is transmitted from the R / W device 2 after the information reading / writing process is completed. Even if the power supply by the carrier signal is stopped outside the transmission area of the electromagnetic wave to be generated, the data is stored non-volatilely.

【0053】

On the other hand, FIG. 5B shows the user side equipped with the image forming apparatus in which the cartridge 1 is set, and the image forming apparatus main body 3 reads / writes information to the memory 14 of the set cartridge 1. It is a state to do.

【0054】

The image forming apparatus 3 includes an antenna 31, a wireless communication unit 32, a control unit 33, a memory 34, a line communication unit 35, an operation input unit (operation setting unit) 36, a display unit (display means) 37, a process control unit 38, and a drive. It consists of a circuit 39 and a print control unit 40, and is connected to a host PC via a line.

【0055】

In the present embodiment, the radio signal transmitted from the IC card unit 5 mounted on the cartridge 1 to the R / W device 2 has a carrier frequency of 62.5 KHz and a bit rate of 2 Kbps, and is transmitted from the image forming device 3. The radio signal transmitted to the IC card unit 5 of the cartridge 1 is in the form of a carrier frequency of 125 KHz and a bit rate of 4 Kbps.

【0056】

The control unit 33 of the image forming apparatus 3 PSK (phase shift keying) modulation of the second transmission request by the wireless communication unit 32 and transmits the second transmission request from the antenna 31.

【0057】

The cartridge 1 is set in the image forming apparatus 3, and when the IC card unit 5 is located in the transmission area of the image forming apparatus 3, a part of the received signal output from the image forming apparatus 3 received by the antenna 11 is rectified. , Smooth and use as a power source for the IC card unit 5. Further, the received signal received by the antenna 11 is PSK demodulated by the wireless communication unit 12, and the control unit 13 decodes this to determine that it is the second transmission request. Next, the control unit 13 sends the data stored in the memory 14 to the wireless communication unit 12. The wireless communication unit 12 PSK-modulates the data and transmits the read data wireless signal from the antenna 11.

【0058】

In the image forming apparatus 3, the read data radio signal from the IC card unit 5 received by the antenna 31 is PSK demodulated by the wireless communication unit 32, and the control unit 33 decodes this and determines that it is the read data. By checking this read data, the control unit 33 detects that the cartridge 1 is in the mounted state. Here, the control unit 33 checks the data content and, when it is not in the normal use state, displays a warning to the user via the display unit 37 and transmits a warning to the host PC via the line communication unit 35.

【0059】

Then, on the image forming apparatus 3 side, when the second write data transmitted by the host PC is received via the line communication unit 35, the control unit 33 temporarily stores the received second write data in the memory 34. .. Alternatively, when the control unit 33 detects a key input operation using the operation input unit 36 by the user, the control unit 33 temporarily stores the received second write data in the memory 34. Then, when a write command is received from the host PC or the write switch of the operation input unit 36 is operated, the control unit 33 PSK-modulates the second write request signal by the wireless communication unit 32 and transmits the wireless signal. Transmit from antenna 31.

【0060】

When the IC card unit 5 of the cartridge 1 receives the write data radio signal by the antenna 11, the wireless communication unit 12 demodulates the PSK, the control unit 13 decodes it, and determines that it is the second write request. Next, the control unit 13 sends a write ready signal to the wireless communication unit 12 after the write flag is set. The wireless communication unit 12 PSK-modulates the write-ready signal and transmits the wireless signal of the write-ready signal from the antenna 11.

【0061】

In the image forming apparatus 3, the radio signal of the write ready signal is received by the antenna 31, PSK demodulated by the wireless communication unit 32, and the control unit 33 decodes this to determine that it is a write ready signal. The control unit 33 detects that the cartridge 1 is in the write ready state by checking the write ready signal. As a result, the control unit 33 gives write permission, transfers the second write data stored in the memory 34 to the wireless communication unit 32, PSK-modulates the wireless communication unit 32, and transmits the second write data wireless signal. Transmit from antenna 31.

【0062】

When the IC card unit 5 of the cartridge 1 receives the write data radio signal by the antenna 11, it is PSK-modulated by the wireless communication unit 12, decoded by the control unit 13, and determined to be the second write data. Next, when the control unit 13 confirms that the write flag is set, the control unit 13 stores the first write data in the memory 14. Then, when the predetermined data block is written, the control unit 13 resets the write flag, ends the write mode, and returns to the read mode. Also in this case, if there are a plurality of data blocks as the information to be written, the above operation is repeated.

【0063】

FIG. 1 shows the contents of the information stored in the memory 14 of the IC card unit 5 in which the information is read / written as described above, and the operation location of the contents of the memory 14.

【0064】

The information mounted on the memory 14 of the IC card unit 5 can be roughly divided into four types: manufacturing information, process information, usage status information, and order management information.

【0065】

The manufacturing information is information related to the manufacturing of the cartridge 1 equipped with the IC card unit 5, and consists of each information such as a model name, a manufacturing lot number, a manufacturing date, a compatible model, a toner color, and a cartridge recycling history.

【0066】

Of these, each information of model name, production lot number, date of manufacture, compatible model, and toner color is written at the factory, and conventionally, the information on the compatible model and toner color is an image. It is read only by the forming device 3. On the other hand, in the present embodiment, each of these pieces of information is read once at the store, and the store identifies the replacement product and confirms whether or not there is a minor change to the replacement product. You can do it.

【0067】

The process information is information read by the image forming apparatus 3 and used for controlling the process unit, and includes information on the photoconductor charging potential, exposure energy, development doctor bias, development bias, transfer bias, and fixing temperature.

【0068】

In the past, each of these pieces of information was written at the factory and read out only by the image forming apparatus 3, but in the present embodiment, each of these pieces of information can be written at the store as well. Now, if there is a minor change, this information can be updated.

【0069】

The usage status information includes unused flag, use prohibition flag, use start date, device lot number, device option information, device total number of prints, cartridge total number of prints, and toner remaining amount.

【0070】

The unused flag is set when the cartridge 1 is unused, and the use prohibition flag is set when the cartridge 1 is in an unusable state. The apparatus lot number is information for specifying the model of the image forming apparatus 3, and the apparatus option information is information indicating the contents of options attached to the image forming apparatus 3. The device integrated print number is information indicating the integrated print number of the image forming apparatus 3, and the cartridge integrated print number is information indicating the integrated print number after the cartridge 1 is used. The remaining amount of toner is information indicating the remaining amount of toner in the cartridge 1. The retailer does not access this usage information.

【0071】

Order management information is information related to user's ordering and maintenance management, such as purchase order format, dealer contact information (sales name, telephone number, fax number), product price list, ordered product name / quantity, and product. It consists of delivery location, orderer contact information (user name, telephone number, fax number), and service center contact information (service center name, telephone number, fax number).

【0072】

Of these, only the purchase order format information is written at the factory, but including this purchase order format information, the store contact information, the price list of the products handled, the order product name / quantity, the product delivery location, the orderer contact information, and the service. Each information of the center contact information is written at the store. By letting the retailer write each information of the purchase order format, the contact information of the retailer, the price list of the products handled, the name and quantity of the ordered product, the retailer can write their own information, which is 1 for the user. The contact information for one retailer is displayed at the price at which the item handled by that retailer is handled, which makes the display simple and easy to understand, and for the retailer, the order is placed from another retailer. Sales can be expected to improve because orders can be reliably obtained without flowing. In addition, even if the store contact information changes due to the relocation of the store, the serviceman travels to the user for the location, telephone number, network address, etc. as the store contact information, and the image forming device. This information can be updated without rewriting the information stored in 3, and the management work of the service person becomes easy.

【0073】

In addition, by writing the orderer contact information and product delivery location information entered by the user at the store, a part of the user's ordering work can be performed on behalf of the user, further reducing the burden on the user and placing an order. The workability of the work can be further improved.

【0074】

Furthermore, although it is not directly related to the dealer, the contact information of the service center near the user's location can also be selected and written by the dealer to list the service centers described in the instruction manual. Therefore, it is possible to provide service center information without forcing the user to perform complicated work such as finding the nearest service center, which enhances convenience.

【0075】

Then, in the image forming apparatus 3 to which the management method of the image forming apparatus of the present embodiment is applied, the image forming apparatus 3 side indicates that the replacement time of the cartridge 1 is approaching, or the information on the remaining amount of toner or the total number of printed cartridges. When the information is detected, a warning is displayed on the display unit 37 of the image forming apparatus 3 to notify that the cartridge 1 needs to be replaced, and a purchase order (example) as shown in FIG. 6 is displayed. There is.

【0076】

The purchase order displayed here is a combination of the purchase order format written at the store and various information written in the memory of the IC card unit 5 at the factory or the store.

【0077】

In other words, the supplier name, telephone number, and fax number fields in the purchase order format are combined with the dealer contact information written by the dealer, and the orderer's name, telephone number, fax number, and delivery are combined. In each of the above columns, the dealer contact information and product delivery location information written by the dealer are displayed. In the service call, telephone number, and fax number fields, the service center contact information written by the dealer is written. Information is combined. In addition, the information read from the image forming apparatus 3 is combined in each column of the main body name and the option.

【0078】

Then, the cartridge 1 (development cartridge in this case) equipped with the IC card unit 5 is displayed at the top of the ordered item column, and other orderable items and the unit price are written at the store. It is read and displayed from the information of the ordered item name / quantity and the handling item price list. Then, in the ordered item column, items such as copy paper and other cartridges that are replacement products other than the cartridge 1 equipped with the IC card unit 5 are also displayed together with each unit price. Even if the copy paper is a replacement product, it is not suitable for mounting the IC card section 5, but the memory of the IC card section 5 mounted on the replacement product suitable for mounting the IC card section 5 such as the cartridge 1. In addition, by storing information on the acquisition of consumables other than cartridge 1, sales of other items can be promoted, and it is possible to cover a wide range of replacement products handled by retailers and increase sales profits. ..

【0079】

While referring to this purchase order (purchase order table) displayed on the display unit 37 of the image forming apparatus 3, the user can enter the number of purchases in the order quantity column of the desired item in the ordering item column and operate the image forming apparatus 3. Input using the input unit 36 and operate the completion key and the like. As a result, the subtotal is automatically calculated and displayed according to the number of orders, and for items for which the number of orders has not been entered, 0 is displayed in both the number of orders and the subtotal column, and the display is as shown in Fig. 7. Become.

【0080】

After that, the user confirms the contents of the purchase order displayed on the display unit 37, and if it is OK, operates the order approval key. With this, the purchase order is transmitted to the supplier by the communication means connected to the image forming apparatus 3, and the ordering work is completed. When the communication means is not connected to the image forming apparatus 3, the printout key or the like is operated to print out the purchase order and transmit it by an external facsimile or the like. It should be noted that the order quantity and subtotal fields shown in FIG. 6 may be printed out in a blank state and then filled in.

【0081】

In the above description, the image forming apparatus 3 is provided with the display unit 37 and the operation input unit 36, but these display units 37 and the operation input unit 36 are connected to the image forming apparatus 3. It may be a configuration mounted on a personal computer or the like.

【0082】

Next, using FIGS. 8 to 10, an example of writing and reading information for each information written in the memory of the IC card unit 5 is described as a factory a store a user (image forming apparatus 3) a factory. (Recycling factory) will be explained step by step. Here, the cartridge 1 is a new product that has never been recycled.

【0083】

At the time of shipment from the factory, the memory 14 in the IC card section 5 of the cartridge 1 uses the R / W device 2, and is an unused flag of all 5 pieces of product information, all 6 pieces of process information, and usage status information. , The use prohibition flag, the total number of printed devices, the total number of printed cartridges, and the remaining amount of toner are written, and the purchase order format information of the order management information is written.

【0084】

For the cartridge 1 in which such information is written, at the store, at the time of arrival or shipment (at the time of sale), the R / W device 2 is used, and the store contact information and handling of the order management information are further performed. Fill in the item price list, ordered item name / quantity, product delivery location, and service center contact information. In addition, for in-stock items, the product name, manufacturing lot number, and manufacturing date of the product information written at the time of shipment from the factory are read out to check for minor change notifications from the factory, and if applicable, if applicable. Update all 6 pieces of process information.

【0085】

When the cartridge 1 in which the information is written is set in the user's image forming apparatus 3, the image forming apparatus 3 reads out the information of the compatible model, the toner color, the unused flag, and the use prohibition flag. Check whether it is compatible with the image forming apparatus 3. Here, if the use prohibition flag is 1, a warning is displayed on the display unit 37 of the image forming apparatus 3 and the operation is stopped. Further, the unused flag is read, and if the flag is 1, the above-mentioned process information is read, the process condition of the image forming apparatus 3 is updated, and the unused flag of the cartridge 1 is reset to 0.

【0086】

After that, the image forming apparatus 3 updates each information of the apparatus integrated print number, the cartridge integrated print number, and the toner remaining amount of the cartridge 1 according to the operation situation. Then, during the update, if the remaining amount of toner becomes less than the standard, or the total number of printed cartridges becomes less than the standard, and the remaining amount of life is reached, the image forming apparatus 3 will contact the dealer from the IC card section 5 of the cartridge 1. , The price list of the products handled, the name / quantity of the ordered product, and the contact information of the service center are read, and a simple purchase order consisting of these four pieces of information, which also serves as a warning display, is displayed on the display unit 37.

【0087】

When the user key-enters the purchase quantity on the purchase order displayed on the display unit 37 using the operation input unit 36 and presses the order approval key, the image forming apparatus 3 sells the order details through the communication line. Send to. At this time, each information such as device lot number, device option information, device total number of prints, cartridge total number of prints, toner remaining amount, ordered product name / quantity, product delivery location, and orderer contact information is transmitted.

【0088】

On the other hand, when the image forming apparatus 3 is not connected to the communication line, when the printout key is operated by using the operation input unit 36, the image forming apparatus 3 has the apparatus lot number, the apparatus option information, the apparatus integrated number of prints, and the like. Figure 6 above shows information on the total number of cartridges printed, toner level, purchase order format, dealer contact information, price list of products handled, product name / quantity, product delivery location, and orderer contact information. Print out such a purchase order. After that, the user fills in the purchase quantity and then transmits it by facsimile or the like.

【0089】

Here, when the image forming apparatus 3 has a communication means, a simple purchase order of only four items is displayed instead of the purchase order as shown in FIG. 6, but this is the image forming apparatus 3. It is assumed that the size of the display unit 37 is small, and if the size of the display unit 37 of the image forming apparatus 3 is large, the purchase order as shown in FIG. 6 may be displayed.

【0090】

On the other hand, at the store, based on the contents of the sent purchase order, the device lot number, device option information, and order item name / quantity information are checked, and items that do not conform to the image forming device 3 are ordered. Check if there is any mistake, contact the orderer if there is an order mistake, and ship the order if there is no order mistake.

【0091】

In addition, based on the device lot number, device option information, and device cumulative print number information sent as purchase order information, inventory management of other consumables including cartridge 1 is performed, and sales to users are performed. Promote and recommend maintenance.

【0092】

After that, in the image forming apparatus 3, when the life of the cartridge 1 is reached, the use prohibition flag of the cartridge 1 is set to 1, to prevent the cartridge 1 from being misused, and to be used for the IC card portion 5 of the cartridge 1. Write the start date, device lot number, device option information, device total number of prints, and cartridge total number of prints.

【0093】

After this, the cartridge 1 is removed from the image forming apparatus 3 and collected again at the factory for recycling. At the factory, the cartridge recycling history is read from the IC card section 5 of the cartridge 1 using the R / W device 2, and the process of recycling or disassembling is decided.

【0094】

Here, recycling will be described. The recycling of cartridge 1 is limited to 5 times here. Therefore, if the recycling history is 5 times, disassemble it into material recycling. On the other hand, if the recycling history is less than 5 times, it is sent to the recycling process, the toner, developing roller, photoconductor, etc. are replaced according to the cartridge 1, the heavily worn seals, etc. are replaced every time, and the drive gear, etc. is 2 Replace once at a time.

【0095】

After that, the performance is checked, each information stored in the memory 14 of the IC card unit 5 of the cartridge 1 is updated to the latest one, and only the information of the cartridge recycling history is counted up. The recycled cartridge 1 is sold again.

【0096】

In the factory, when the cartridge 1 reaches the end of its life, the image forming apparatus 3 writes the usage start date, the apparatus lot number, the apparatus option information, and the apparatus written in the memory 14 of the IC card unit 5 of the cartridge 1. The information on the total number of prints and the total number of cartridges printed is read out, created in a database, and used for customer management and product management.

【0097】

[Effect of the invention]

In the management method of the first image forming apparatus according to the present invention, as described above, the information related to the replacement of the replacement product is written in the storage means mounted on the replacement product in the distribution channel after the factory shipment, and the replacement product is used. While the set image forming apparatus reads the information from the storage means, when it detects that the replacement time of the replacement product is approaching, the information related to the replacement of the read replacement product is displayed by the display means of the main body of the device or the display means. It is displayed on the display means connected to the main body of the device.

【0098】

According to this, when the replacement time of the replacement product is approaching, the image forming apparatus detects this and the information related to the replacement of the replacement product is displayed on the display means of the image forming apparatus, so that the user can replace the replacement product. Information related to the above can be easily obtained without referring to the instruction manual of the replacement product or the memo or notebook containing the information about the replacement product.

【0099】

Information related to the replacement of the replacement product includes, for example, manufacturing information consisting of information such as the model name, manufacturing lot number, manufacturing date, and compatible model of the replacement product, and acquisition information for obtaining the replacement product. However, among these, in particular, when the replacement product is replaced, the acquisition information for obtaining the replacement product is displayed, so that the user can easily know the acquisition information and order the replacement product. It has the effect of facilitating work and improving convenience.

【0100】

Moreover, the information displayed at this time is the information written in the storage means mounted on the replacement product in the distribution route after factory shipment, for example, in the dealer or the store. Therefore, if the dealer or retailer writes their own information such as their contact information and the price list of the products they handle, the display will be simple and easy for the user to understand, and the dealer and sales will be displayed. For the store, it also has the effect of being able to reliably get orders and expecting an increase in sales.

【0101】

In addition, if there is a change in the telephone number or fax number of the dealer or retailer, or the address on the network, the serviceman will travel to the user and take an image in the configuration of the gazette introduced in the conventional technology. It was necessary to rewrite these information stored in the forming device, but in the management method of the present invention, these information are also sequentially read and updated on the image forming device side, so that the serviceman manages the information. It also has the effect of facilitating work.

【0102】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the image forming apparatus prints by combining the above acquisition information with the purchase order format stored in advance or read as the acquisition information of the replacement product. It can also be configured to be out.

【0103】

According to this, the obtained information is combined with the purchase order format and printed out. Therefore, the order details such as the number of orders are entered in the printed out purchase order, and the supplier uses an external communication means such as a facsimile. It also has the effect of completing the order with a simple operation such as sending to.

【0104】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the above-mentioned acquisition information is displayed in combination with the purchase order format stored in advance or read as the acquisition information of the replacement product, and the apparatus main body is displayed. It is also possible to display and print out the order contents instructed by using the operation setting unit of the above or the operation setting unit connected to the main body of the device in combination with the purchase order format.

【0105】

According to this, the acquisition information is displayed in combination with the purchase order format, and the order details instructed by using the operation setting unit are also displayed in combination, so that the order details can be confirmed at a glance. It will be possible. Moreover, since the order details are printed out in the state of being described, the order can be completed by a simpler operation such as sending the printed out purchase order as it is to the ordering party using an external communication means such as a facsimile. The effect is also played.

【0106】

Further, in the above-mentioned management method of the first image forming apparatus according to the present invention, the above-mentioned acquisition information is displayed in combination with the purchase order format stored in advance or read as the acquisition information of the replacement product, and the apparatus main body is displayed. The order details instructed using the operation setting unit or the operation setting unit connected to the device body are displayed in combination with the purchase order format, and connected to the communication means provided inside the device body or the device body. It is also possible to transmit the information combined in the purchase order format to the ordering party by using the communication means provided.

【0107】

According to this, the acquisition information is displayed in combination with the purchase order format, and the order details instructed by using the operation setting unit are also displayed in combination, so that the order details can be confirmed at a glance. It will be possible. Moreover, since it is transmitted to the supplier as it is using the communication means, the effect that the order can be completed can be achieved with a simpler operation than the configuration printed out.

【0108】

In the above-mentioned management method of the first image forming apparatus according to the present invention, the information transmission means for writing information in the distribution channel to the storage means mounted on the replacement product and reading / writing the information in a non-contact manner. It can also be configured to be performed using.

【0109】

By writing the information in a non-contact manner, operations such as unpacking the replacement product and connecting the connector are not required, and the information can be written in the packed state. It also has the effect of not requiring the trouble of packing.

【0110】

As described above, the management method of the second image forming apparatus according to the present invention is non-contact with the storage means mounted on the replacement product and in which the information is read out in the image forming apparatus in which the replacement product is set. Information related to the exchange of exchanged products is written in the distribution channel by using an information transmission means for reading / writing information in.

【0111】

According to this, the information related to the replacement of the replacement product is written in the storage means mounted on the replacement product at the dealer or the store, which is the distribution channel after the factory shipment. Therefore, it is simple for the user because the dealer or the dealer writes the information related to the exchange of the replacement product, for example, the unique information such as the contact information of the dealer or the price list of the handling product as the acquisition information. The display is easy to understand, and for dealers and dealers, it has the effect of being able to reliably obtain orders and expecting an increase in sales.

【0112】

In addition, if there is a change in the telephone number or fax number of the dealer or retailer, or the address on the network, the serviceman will travel to the user and take an image in the configuration of the gazette introduced in the conventional technology. It was necessary to rewrite these information stored in the forming device, but in the management method of the present invention, these information are also sequentially read and updated on the image forming device side, so that the serviceman manages the information. It also has the effect of facilitating work.

【0113】

Moreover, according to the above configuration, since information is written non-contactly to the storage means mounted on the replacement product, actions such as unpacking the replacement product and connecting the connector are not required, and the information is written in the packed state. Can be done. As a result, the storage stability of the replacement product is not deteriorated, and the trouble of repackaging is not required.

【0114】

In the management method of the first and second image forming apparatus according to the present invention described above, the information transmitting means reads / writes information using electromagnetic waves, and at least one of the packaging of a replacement product. The unit can be configured to transmit electromagnetic waves for information transmission.

【0115】

This proposes an example in which information can be written to the storage means mounted on the replacement product without unpacking the package, whereby the package is packed without unpacking. It also has the effect that information can be easily written to the storage means.

【0116】

In the management method of the first and second image forming apparatus according to the present invention described above, the storage means shall be configured to store the acquisition information of the replacement product other than the replacement product equipped with the storage means. You can also.

【0117】

Even if the copy paper is a replacement product, it is not suitable for a configuration equipped with a storage means. Therefore, by storing the acquisition information of other items other than the information related to the exchanged item in the storage means installed in the exchanged item, the sale of other items is also promoted, and the dealer or the dealer can sell the item. It covers a wide range of replacement products (consumables) handled by the company, and also has the effect of increasing sales profits for dealers and dealers.

【0118】

In the above-described first and second image forming apparatus management methods according to the present invention, the storage means is configured to store information including information related to the image forming apparatus in which a replacement product equipped with the storage means is set. It can also be.

【0119】

The storage means mounted on the replacement product may have information about the image forming apparatus such as process information. If such process information is minor-changed after the replacement product is shipped from the factory, it has not been possible to deal with it in the past. By rewriting the information as appropriate, it also has the effect of making it possible for distribution channel inventory products to respond to minor changes.

【0120】

In the above-mentioned management method of the first and second image forming apparatus according to the present invention, the storage means includes information related to the maintenance service of the image forming apparatus in which the replacement product equipped with the storage means is set. It can also be configured to be memorized.

【0121】

By selecting and writing maintenance service information such as the contact information of the service center near the user's location at the store, the nearest service center can be selected from the list of service centers described in the instruction manual. It also has the effect of increasing convenience by providing service center information without forcing the user to perform complicated tasks such as finding out.

【0122】

In the management method of the first and second image forming apparatus according to the present invention described above, when the purchase order format is combined with the acquisition information and the like, the replacement product equipped with the storage means is used as the acquisition information. The configuration may include information related to the user who has the image forming apparatus to be set.

【0123】

Since it is necessary for the user to write information such as the name and telephone number of the user who is the ordering party and the product delivery address in the purchase order format, the storage means is installed as the above-mentioned acquisition information. By including the information related to the user who has the image forming device in which the replacement product is set, the dealer can take over the work on the user side such as inputting the information related to the user, further reducing the burden on the user. As a result, it also has the effect of further improving convenience.

[Simple explanation of drawings]

[Figure 1]

It shows one embodiment of the present invention, and is explanatory drawing which shows the content of the information stored in the memory of the IC card part mounted on the cartridge which is a replacement, and the operation place of the memory content.

[Figure 2]

(a) is an explanatory diagram showing a toner cartridge which is a kind of cartridge, and (b) is an explanatory diagram showing a developing cartridge which is a kind of cartridge.

[Fig. 3]

(a) is a plan view of the IC card unit mounted on the cartridge shown in FIG. 2 (a), and (b) is a side view thereof.

[Fig. 4]

(a) is an explanatory diagram showing a state in which the cartridge shown in FIG. 2 (a) is packed, and (b) shows a state in which information is read / written to the IC card portion of the packed cartridge. It is explanatory drawing.

[Fig. 5]

(a) is a block diagram showing a state in which information is read / written to the IC card portion of the cartridge using an R / W device at a factory or a store, and (b) is equipped with an image forming device. It is a block diagram which shows the state which the image forming apparatus reads / writes information to the IC card part of the set cartridge on the user side.

[Fig. 6]

It is explanatory drawing which shows the purchase order which is displayed or printed out by an image forming apparatus.

[Fig. 7]

It is explanatory drawing which shows the purchase order which described up to the order content which is displayed or printed out by an image forming apparatus.

[Fig. 8]

It is explanatory drawing which shows an Example of writing and reading information with respect to each information written in the memory of the IC card part mounted on the cartridge.

[Fig. 9]

It is explanatory drawing which shows an Example of writing and reading information with respect to each information written in the memory of the IC card part mounted on the cartridge.

[Fig. 10]

It is explanatory drawing which shows an Example of writing and reading information with respect to each information written in the memory of the IC card part mounted on the cartridge.

[Explanation of symbols]

1 Cartridge (replacement) 2 R / W device (information transmission means) 3 Image forming device 5 IC card section (information transmission means) 14 Memory-(Memory Means)