EP3374875A4
Method and apparatus for linking customer interactions with customer messaging platforms
Abstract
This record has no abstract on file.
Term
Projected expiry 11 November 2036.
- Priority
- Filed
- Published
- Today
- Projected expiry
1 sheet
Sheet 1
Every citation, both ways
| Document | Relation | Office | Category | Cited during | Relevant claims |
|---|---|---|---|---|---|
| US2011265172A1 | Cites | United States of America | I | Search report | 1-15 |
| US2013185196A1 | Cites | United States of America | A | Search report | 1-15 |
8 members in 5 offices
Priority claims9
| Document | Office | Kind | Date |
|---|---|---|---|
| 201562255243 | United States of America | P | |
| 201615348939 | United States of America | A | |
| 2016061689 | United States of America | W | |
| 201562255243P | – | – | – |
| 201615348939 | – | – | – |
| US201562255243P | – | – | – |
| US2016061689 | – | – | – |
| US201615348939 | – | – | – |
| WO2016US61689 | – | – | – |
Members8
| Document | Office | Kind | |
|---|---|---|---|
| CA3004334A1 | Canada | A1 | |
| US2017140449A1 | United States of America | A1 | |
| WO2017083765A1 | World Intellectual Property Organization (WIPO) | A1 | |
| AU2016354551A1 | Australia | A1 | |
| EP3374875A1 | European Patent Office (EPO) | A1 | |
| AU2016354551B2 | Australia | B2 | |
| EP3374875A4This record | European Patent Office (EPO) | A4 | |
| US10592949B2 | United States of America | B2 |
26 legal events, as the office reported them to INPADOC
Over the term
Point at a mark for the eventEvents
| Event | Code | |
|---|---|---|
| Application deemed to be withdrawnWithdrawn18D | 18D | |
| Information on the status of an ep patent application or granted ep patentGrantedSTATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWNSTAA | STAA | |
| Party data changed (applicant data changed or rights of an application transferred)RAP1 | RAP1 | |
| Supplementary search report drawn up and despatchedA4 | A4 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | |
| Request for validation of the european patent (deleted)DAV | DAV | |
| Request for extension of the european patent (deleted)DAX | DAX | |
| Information on inventor provided before grant (corrected)RIN1 | RIN1 | |
| Request for examination filed17P | 17P | |
| Designated contracting statesAK | AK | |
| Request for extension of the european patentAX | AX | |
| Public reference made under article 153(3) epc to a published international application that has entered the european phaseORIGINAL CODE: 0009012PUAI | PUAI |
Numbers
- Publication
- 3374875
- Publication, DOCDB
- 3374875
- Publication, EPODOC
- EP3374875
- Application
- 168651602
- Application, DOCDB
- 16865160
- Application, EPODOC
- EP20160865160
Titles3
- German
- VERFAHREN UND VORRICHTUNG ZUR VERBINDUNG VON KUNDENINTERAKTIONEN MIT KUNDENNACHRICHTENÜBERMITTLUNGSPLATTFORMEN
- English
- METHOD AND APPARATUS FOR LINKING CUSTOMER INTERACTIONS WITH CUSTOMER MESSAGING PLATFORMS
- French
- PROCÉDÉ ET APPAREIL PERMETTANT DE LIER DES INTERACTIONS DE CLIENT À DES PLATEFORMES DE MESSAGERIE DE CLIENT
Classification
- CPC, 5
- G06Q30/0613
- G06Q30/016
- G06Q30/0281
- H04L63/0815
- H04L63/0853
- IPC, 5
- G06F15 16
- G06Q30 00
- G06Q30 02
- G06Q30 06
- H04L29 06
Designated states38
- Contracting states, 38
- Albania
- Austria
- Belgium
- Bulgaria
- Switzerland
- Cyprus
- Czechia
- Germany
- Denmark
- Estonia
- Spain
- Finland
- France
- United Kingdom
- Greece
- Croatia
- Hungary
- Ireland
- Iceland
- Italy
- Liechtenstein
- Lithuania
- Luxembourg
- Latvia
and 14 moreShow fewer
- Monaco
- North Macedonia
- Malta
- Netherlands (Kingdom of the)
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Sweden
- Slovenia
- Slovakia
- San Marino
- Türkiye