EP2915134A4
System and method for web-based real time communication with contact centers
Abstract
This record has no abstract on file.
Term
Projected expiry 5 November 2033.
- Priority
- Filed
- Published
- Today
- Projected expiry
10 sheets
Sheet 1 Sheet 2 Sheet 3 Sheet 4 Sheet 5 Sheet 6 Sheet 7 Sheet 8 Sheet 9 Sheet 10
Every citation, both waysCites: the store holds 4 of 5
| Document | Relation | Office | Category | Cited during | Relevant claims |
|---|---|---|---|---|---|
| US2007116238A1 | Cites | United States of America | I | Search report | 1-17 |
| WO2008098123A1 | Cites | World Intellectual Property Organization (WIPO) | – | Examiner | – |
| US2010158236A1 | Cites | United States of America | I | Search report | 1-17 |
| US2012278115A1 | Cites | United States of America | I | Search report | 1-17 |
| See also references of WO 2014071391A1 | Non-patent | – | – | Examiner | – |
27 members in 4 offices
Priority claims14
| Document | Office | Kind | Date |
|---|---|---|---|
| 201213669288 | United States of America | A | |
| 201213669288 | United States of America | A | |
| 201213669288 | United States of America | – | |
| 201213669384 | United States of America | A | |
| 201213669384 | United States of America | A | |
| 201213669384 | United States of America | – | |
| 2013068556 | United States of America | W | |
| 2013068556 | United States of America | W | |
| 201213669288 | – | – | – |
| 201213669384 | – | – | – |
| 2013068556 | – | – | – |
| US201213669288 | – | – | – |
| US201213669384 | – | – | – |
| WO2013US68556 | – | – | – |
Members27
| Document | Office | Kind | |
|---|---|---|---|
| US2014126708A1 | United States of America | A1 | |
| US2014126714A1 | United States of America | A1 | |
| US2014126715A1 | United States of America | A1 | |
| WO2014071391A1 | World Intellectual Property Organization (WIPO) | A1 | |
| US8867731B2 | United States of America | B2 | |
| WO2015017471A1 | World Intellectual Property Organization (WIPO) | A1 | |
| US2015063557A1 | United States of America | A1 | |
| US9112975B2 | United States of America | B2 | |
| US9131067B2 | United States of America | B2 | |
| EP2915134A1 | European Patent Office (EPO) | A1 | |
| CN104995655A | China | A | |
| US9210266B2 | United States of America | B2 | |
| US2015358467A1 | United States of America | A1 | |
| US2015381808A1 | United States of America | A1 | |
| EP2915134A4This record | European Patent Office (EPO) | A4 | |
| EP3028239A1 | European Patent Office (EPO) | A1 | |
| US2016165051A1 | United States of America | A1 | |
| CN105723406A | China | A | |
| EP3028239A4 | European Patent Office (EPO) | A4 | |
| US9503581B2 | United States of America | B2 | |
| US9578174B2 | United States of America | B2 | |
| US9648169B2 | United States of America | B2 | |
| US2017163808A1 | United States of America | A1 | |
| EP3028239B1 | European Patent Office (EPO) | B1 | |
| CN104995655B | China | B | |
| US10313524B2 | United States of America | B2 | |
| CN105723406B | China | B |
13 legal events, as 2 offices reported them to INPADOC
Over the term
Point at a mark for the eventEvents
| Event | Code | Office | |
|---|---|---|---|
| Application refused18R | 18R | EP | |
| Information on the status of an ep patent application or granted ep patentGrantedSTATUS: THE APPLICATION HAS BEEN REFUSEDSTAA | STAA | EP | |
| Refusal decision now finalR003 | R003 | DE | |
| First examination report despatched17Q | 17Q | EP | |
| Supplementary search report drawn up and despatched (corrected)RA4 | RA4 | EP | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | EP | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | EP | |
| Information provided on ipc code assigned before grantRIC1 | RIC1 | EP | |
| Request for extension of the european patent (deleted)DAX | DAX | EP | |
| Request for examination filed17P | 17P | EP | |
| Designated contracting statesAK | AK | EP | |
| Request for extension of the european patentAX | AX | EP | |
| Public reference made under article 153(3) epc to a published international application that has entered the european phaseORIGINAL CODE: 0009012PUAI | PUAI | EP |
Numbers
- Publication
- 2915134
- Publication, DOCDB
- 2915134
- Publication, EPODOC
- EP2915134
- Application
- 138516075
- Application, DOCDB
- 13851607
- Application, EPODOC
- EP20130851607
Titles3
- German
- SYSTEM UND VERFAHREN ZUR WEB-GESTÜTZTEN ECHTZEITKOMMUNIKATION MIT ANRUFZENTRALEN
- English
- SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
- French
- SYSTÈME ET PROCÉDÉ POUR UNE COMMUNICATION EN TEMPS RÉEL PAR INTERNET AVEC DES CENTRES DE CONTACTS
Classification
- CPC, 4
- G06Q10/0631
- G06Q30/0281
- G06Q30/016
- H04L65/1108
- IPC, 3
- G06Q10 06
- G06Q30 00
- G06Q30 02
Designated states1
- Contracting states, 1
- Türkiye