EP1237347A3

Distributed hardware/software system for managing agent status in a communication center

Abstract

An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.

EP1237347A3, drawing sheet 1 — Sheet 1 of 1

Term

Term ended

Projected expiry passed 21 February 2022, 4.6 years ago.

1 sheet

Sheet 1

Every citation, both waysCites: the store holds 1 of 2

Citations
Document	Relation	Office	Category	Cited during	Relevant claims
WO9914920A1	Cites	World Intellectual Property Organization (WIPO)	Y	Search report	1-48
IETF-PIPR WG: J ROSENBERG, H. SCHULZRINNE: "draft-rosenberg-sip-pip-00.txt: SIP For Presence", 13 November 1998, XP002325320	Non-patent	–	–	Search report	–
IETF-NETWORK WORKING GROUP: M DAY ET AL: "Request for Comments (RFC) 2778: A model for Presence and Instant Messaging", February 2000, XP002201444	Non-patent	–	–	Search report	–

19 members in 2 offices

This recordMember, by publication datePriority claim

Priority claims5

Priority claims
Document	Office	Kind	Date
791282	United States of America	–	2001-02-21
79128201	United States of America	A	2001-02-21
79128201	United States of America	A	2001-02-21
791282	–	–	–
US20010791282	–	–	–

Members19

Family members, oldest first
Document	Office	Kind
US2002114278A1	United States of America	A1	2002-08-22
US2002114441A1	United States of America	A1	2002-08-22
EP1237347A2	European Patent Office (EPO)	A2	2002-09-04
EP1237349A2	European Patent Office (EPO)	A2	2002-09-04
EP1237347A3This record	European Patent Office (EPO)	A3	2005-06-29
EP1237349A3	European Patent Office (EPO)	A3	2005-06-29
US7801111B2	United States of America	B2	2010-09-21
US8031860B2	United States of America	B2	2011-10-04
US2012030271A1	United States of America	A1	2012-02-02
US8437463B2	United States of America	B2	2013-05-07
US2013166624A1	United States of America	A1	2013-06-27
US8837709B2	United States of America	B2	2014-09-16
US2014307862A1	United States of America	A1	2014-10-16
EP1237347B1	European Patent Office (EPO)	B1	2014-11-12
US9118624B2	United States of America	B2	2015-08-25
US2015365531A1	United States of America	A1	2015-12-17
US9413892B2	United States of America	B2	2016-08-09
US2016352849A1	United States of America	A1	2016-12-01
US10057363B2	United States of America	B2	2018-08-21

34 legal events, as 4 offices reported them to INPADOC

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	Event	Code	Office
2023-06-14	Opt-out of the competence of the unified patent court (upc) registeredP01	P01	EP
2022-04-29	Lapsed in a contracting state [announced via postgrant information from national office to epo]LapsedPG25	PG25	EP
2022-03-16	Patent expired after termination of 20 yearsExpiredPE20	PE20	GB
2022-02-21	Expiry of rightR071	R071	DE
2021-05-31	Annual fee paid to national office [announced via postgrant information from national office to epo]GrantedPGFP	PGFP	EP
2021-05-31	Annual fee paid to national office [announced via postgrant information from national office to epo]GrantedPGFP	PGFP	EP
2021-04-30	Annual fee paid to national office [announced via postgrant information from national office to epo]GrantedPGFP	PGFP	EP
2018-02-22	Fee paymentPLFP	PLFP	FR
2017-02-17	Fee paymentPLFP	PLFP	FR
2016-02-18	Fee paymentPLFP	PLFP	FR
2015-12-31	Lapsed in a contracting state [announced via postgrant information from national office to epo]LapsedPG25	PG25	EP
2015-10-21	No opposition filedOpposition26N	26N	EP
2015-09-18	No opposition filed within time limitOppositionORIGINAL CODE: 0009261PLBE	PLBE	EP
2015-09-18	Information on the status of an ep patent application or granted ep patentGrantedSTATUS: NO OPPOSITION FILED WITHIN TIME LIMITSTAA	STAA	EP
2015-08-13	No opposition filed against granted patent, or epo opposition proceedings concluded without decisionGrantedR097	R097	DE
2015-04-30	Lapsed in a contracting state [announced via postgrant information from national office to epo]LapsedPG25	PG25	EP
2014-12-24	Dpma publication of mentioned ep patent grantGrantedR096	R096	DE
2014-11-12	Designated contracting statesAK	AK	EP
2014-11-12	European patent grantedGrantedFG4D	FG4D	GB
2014-10-17	(expected) grantORIGINAL CODE: 0009210GRAA	GRAA	EP
2014-10-09	Grant fee paidORIGINAL CODE: EPIDOSNIGR3GRAS	GRAS	EP
2014-09-24	Party data changed (applicant data changed or rights of an application transferred)RAP1	RAP1	EP
2014-05-21	Intention to grant announcedINTG	INTG	EP
2014-04-23	Despatch of communication of intention to grant a patentORIGINAL CODE: EPIDOSNIGR1GRAP	GRAP	EP
2008-01-02	First examination report despatched17Q	17Q	EP
2006-03-22	Designation fees paidAKX	AKX	EP
2006-01-25	Request for examination filed17P	17P	EP
2005-06-29	Designated contracting statesAK	AK	EP
2005-06-29	Request for extension of the european patentAX	AX	EP
2005-06-22	Information provided on ipc code assigned before grantRIC1	RIC1	EP
2005-05-13	Search report despatchedORIGINAL CODE: 0009013PUAL	PUAL	EP
2002-09-04	Designated contracting statesAK	AK	EP
2002-09-04	Request for extension of the european patentAL;LT;LV;MK;RO;SIAX	AX	EP
2002-07-19	Public reference made under article 153(3) epc to a published international application that has entered the european phaseORIGINAL CODE: 0009012PUAI	PUAI	EP

Distributed hardware/software system for managing agent status in a communication center

Abstract

Term

Priority claims5

Members19

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Titles3

Classification

Designated states2