EP1190342A2
Service level management
Abstract
This record has no abstract on file.
Term
Term ended
Projected expiry passed 23 May 2020, 6.3 years ago.
- Priority
- Filed
- Published
- Projected expiry
- Today
Every citation, both ways
| Document | Relation | Office | Cited during |
|---|---|---|---|
| CN119938387A | Cited by | China | Search report |
| See references of WO 0072183A3 | Non-patent | – | Search report |
15 members in 5 offices
Priority claims7
| Document | Office | Kind | Date |
|---|---|---|---|
| 13549299 | United States of America | P | |
| 135492P | United States of America | – | |
| 0014175 | United States of America | W | |
| WO2000US14175 | – | – | – |
| US19990135492P | – | – | – |
| US2000014175 | – | – | – |
| 135492P | – | – | – |
Members15
| Document | Office | Kind | |
|---|---|---|---|
| CA2371750A1 | Canada | A1 | |
| WO0072183A2 | World Intellectual Property Organization (WIPO) | A2 | |
| AU5156800A | Australia | A | |
| WO0072183A3 | World Intellectual Property Organization (WIPO) | A3 | |
| EP1190342A2This record | European Patent Office (EPO) | A2 | |
| WO0072183A9 | World Intellectual Property Organization (WIPO) | A9 | |
| US7600007B1 | United States of America | B1 | |
| US7725570B1 | United States of America | B1 | |
| US7725571B1 | United States of America | B1 | |
| US7730172B1 | United States of America | B1 | |
| US2010218104A1 | United States of America | A1 | |
| US8028066B2 | United States of America | B2 | |
| US8073721B1 | United States of America | B1 | |
| US2012041858A1 | United States of America | A1 | |
| US9509524B2 | United States of America | B2 |
8 legal events, as the office reported them to INPADOC
Over the term
Point at a mark for the eventEvents
| Event | Code | |
|---|---|---|
| Designated contracting states (corrected)RBV | RBV | |
| Application deemed to be withdrawnWithdrawn18D | 18D | |
| Information on the status of an ep patent application or granted ep patentGrantedSTATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWNSTAA | STAA | |
| First examination report despatched17Q | 17Q | |
| Request for examination filed17P | 17P | |
| Designated contracting statesAK | AK | |
| Request for extension of the european patentAL;LT;LV;MK;RO;SIAX | AX | |
| Public reference made under article 153(3) epc to a published international application that has entered the european phaseORIGINAL CODE: 0009012PUAI | PUAI |
Numbers
- Publication
- 1190342
- Publication, DOCDB
- 1190342
- Publication, EPODOC
- EP1190342
- Application
- 936219
- Application, DOCDB
- 00936219
- Application, EPODOC
- EP20000936219
Titles3
- German
- VERFAHREN UND ANORDNUNG ZUR DIENSTSTUFENVERWALTUNG
- English
- SERVICE LEVEL MANAGEMENT
- French
- GESTION DE NIVEAU DE SERVICE
Classification
- CPC, 24
- G06Q40/12
- G06Q10/04
- G06Q10/0631
- G06Q10/06311
- G06Q10/06312
- G06Q10/06315
- G06Q10/0637
- G06Q30/02
- G06Q30/04
- H04L41/024
- H04L41/042
- H04L41/0631
- H04L41/16
- H04L41/5003
- H04L41/5009
- H04L41/5032
- H04L43/00
- H04L43/0817
- H04L43/0847
- H04L43/0852
- H04L43/0882
- H04L43/0888
- H04L43/0894
- H04L43/12
- IPC, 7
- G06Q10 04
- G06Q10 06
- G06Q30 02
- G06Q30 04
- G06Q40 00
- H04L12 24
- H04L12 26
Designated states3
- Contracting states, 2
- United Kingdom
- Portugal
- Extension states, 1
- Slovenia