Money transfer system and method

CA 02561484 2006-09-28

MONEY TRANSFER SYSTEM AND METHOD

CROSS-REFERENCES TO RELATED APPLICATIONS

[0001] This application is related to U.S. Patent Application No.11/132,710, filed May 18, 2005, which is hereby incorporated by reference.

STATEMENT AS TO RIGHTS TO INVENTIONS MADE UNDER FEDERALLY SPONSORED RESEARCH OR DEVELOPMENT

[0002] NOT APPLICABLE

REFERENCE TO A SEQUENCE LISTING, A TABLE, OR A COMPUTER PROGRAM LISTING APPENDIX SUBMITTED ON A COMPACT DISK.

[0003] NOT APPLICABLE

BACKGROUND OF THE INVENTION

[0004] The present invention relates generally to the field of money transfers, and in particular to instruments that may be purchased at retail locations in order to facilitate money transfer transactions.

[0005] Present money transfer procedures typically involve an individual going to a money transfer location, such as a Western Union office, and giving the customer service representative a variety of personal information. This personal information may include the names and addresses of the sender and recipient, proof of identification, and the amount to be transferred. This information is entered into a money transfer system, and is used to create a record of the money transfer. After the money to be transferred has been collected from the sender, the sender notifies the recipient of the transfer. The recipient usually then goes to a separate money transfer location, such as another Western Union location, to pick up the money. The recipient may be required to provide a money transfer number and/or proof of identification, prior to picking up the money.

[0006] Present procedures often discourage some customers from using money transfer systems. People who frequently send money using money transfer systems find that they need to make frequent trips to offices or locations designated for money transfers. Each visit

CA 02561484 2006-09-28 requires that the sender provide personal information to the customer service representative at the time money is deposited. Even if a person does not frequently send money, it can be a burden to transfer money, since the customer has to first locate a money transfer location, and then take the time to visit the money transfer office, and provide the necessary personal information.

BRIEF SUMMARY OF THE INVENTION

[0007] There is provided, in accordance with embodiments of the present invention, methods and systems for providing money transfer instruments that may be purchased at retail locations, with a personal identifier (e.g., PIN) issued at a POS terminal at the time of purchase in order to facilitate later completion of a money transfer request.

[0008] In one embodiment, a method includes entering the product information from a money transfer instrument at a POS terminal at the retail location, and in response to entry of the product information, issuing a PIN separately from the money transfer instrument at the POS terminal so that no PIN appears on the instrument prior to purchase. In order to complete the money transfer request, money transfer information along with the PIN is later provided to a money transfer host system. A control identifier, e.g., a money transfer control number (MTCN), is provided by the host system to the sender in response to the money transfer information and PIN. The sender may then provide the MTCN to a recipient for use in receiving the transferred money.

BRIEF DESCRIPTION OF THE DRAWINGS

[0009] Figs. 1 A, IB and 1C are front, rear and inside views, respectfully, of a money transfer instrument according to one embodiment of the invention.

[0010] Fig. 2 illustrates a system for transferring money, using the money transfer instrument illustrated in Figs. 1A through 1C.

[0011] Fig. 3 illustrates in simplified form a database for storing PINs used in connection with the money transfer instrument illustrated in Figs. 1A through 1C.

[0012] Fig. 4 is a flow diagram illustrating the operation of the system of Fig. 2.

[0013] Figs. 5 and 6 illustrate optional steps in the flow diagram of Fig. 4.

[0014] Fig. 7 illustrates a receipt provided to a customer and displaying a PIN issued after purchase of a money transfer instrument.

CA 02561484 2006-09-28

DETAILED DESCRIPTION OF THE INVENTION

[0015] Among other things, the present invention provides systems and methods for convenient transfers of money without a sender having to locate a money transfer office. Money transfers can be initiated by purchasing a money transfer instrument at a retail location, along with any other items being purchased at the retail location. As one example, money transfer instruments may be displayed for sale near the checkout lane of a retail grocery store, so that a person making grocery purchases may conveniently select a money transfer instrument and provide it along with other purchases/grocery items to the clerk for purchase at checkout. The customer need not go to a separate location or go to a money transfer representative to purchase the money transfer instrument. No personal information needs to be provided to the clerk to purchase the instrument, and the price of the instrument may be simply added to the total price of all items being purchased at the store.

[0016] It should be appreciated that the term instrument is used herein in its broadest sense, and may be implemented in many different tangible and intangible forms. For example, it could include (but is not limited to) a piece of paper, a folded card-like structure (as illustrated in Figs. 1A - 1C), a package, a smart card, a ticket or any other tangible item that may be selected by a customer and that bears product information (to be described below) that can be used to identify the instrument for purchase at a POS terminal. It could also be implemented in a virtual or intangible form, for example, product information that is displayed to a customer at a retail location, which information the customer takes and then presents to the POS terminal for purchase.

[0017] In one embodiment, the money transfer instruments each have a displayed face value or denomination, say $25, so that the customer knows the purchase price when the instrument is selected. A service or money transfer fee may also be displayed on the instrument, which may be added to the face value for the total purchase price. The instrument carries product identification (ID) information or data, e.g., in the form of a UPC code, that can be scanned and read at the POS terminal. Other forms of product ID could be employed, such as SKUs, printed product numbers and so forth, which may be manually entered by the clerk at the POS terminal, or product ID data electronically stored on a magnetic strip or smart card chip that may be read at the POS terminal. The instrument could also incorporate an RFID (Radio Frequency Identity) device that electronically transmits product data. The product data in each of these examples identifies the product and its

CA 02561484 2006-09-28 purchase price so that a description of the money transfer instrument (and its cost) can, for example, be printed on a receipt along with any other items being purchased at the store.

[0018] In order for the customer to later complete the money transfer, a personal identifier is provided in response to purchase of the instrument. In some embodiments, the personal identifier is a PIN (personal identification number) printed on a receipt (or separately on another document) that can be later used by the customer, at a place and time convenient to that customer, to facilitate the collection of personal information by the money transfer system in order to fulfill or complete the money transfer request. As should be appreciated, the personal identifier or PIN could be any unique identifier (e.g., a string of numbers, letters or other characters) or set of identifiers.

[0019] The fulfillment of the money transfer request by the sender can be done in a number of different ways, to suit the convenience of the customer. In some embodiments, this can be done later (after purchase of the instrument) by the customer using a telephone (e.g., from the convenience of the customer's home) to call a money transfer provider and simply give the PIN and the necessary personal information (e.g., name of sender, name of recipient, pick-up location such as city, state or country, and so forth), to a customer service representative. Among other possibilities, the call could also be handled by an automated Interactive Voice Response (IVR) system using the key pad of a phone and/or voice responses in order to provide the PIN and any required personal information. In other embodiments, the customer (sender) can use a personal computer, PDA, wireless phone, WAP (Wireless Application Protocol) enabled phone or other terminal to enter required information at an internet website operated by the money transfer provider. In yet other embodiments, personal information could be entered at a self-service terminal (e.g., ATM) at a publicly accessible location. Of course, the personal information could also be presented in person at a money transfer office.

[0020] In embodiments where the customer has been given a PIN at the time of purchase, the PIN permits the money transfer system to later authenticate the customer and his purchase of the money transfer instrument when personal information is provided and the money transfer request completed.

[0021] In some embodiments of the invention, the customer (when fulfilling or completing the money transfer request) is provided with means to facilitate the receipt of the money by the recipient. This can be accomplished through the use of a control identifier, such as a money transfer control number (MTCN), which is provided to the sender after the PIN and

CA 02561484 2006-09-28 personal information are provided to the money transfer system. As is the case with the PIN, the MTCN may also be any unique identifier (e.g., a string of numbers, letters or other characters), or could be a set of identifiers (e.g., that could be combined together to provide a unique identifier). The money transfer system generates the MTCN for the sender to provide to the recipient, e.g., when the sender informs the recipient that the money is available for pick-up. When the recipient then visits a money transfer location to pick-up the transferred money, the MTCN provides a convenient reference to permit a record of the transfer (including, e.g., the name of the recipient and the amount transferred) to be automatically retrieved at the money transfer location for cash payout to the recipient.

[0022] In some embodiments, the money transfer instrument purchased by the customer at a retail location is constructed to facilitate the use of the PIN and MTCN. For example, the instrument can be constructed so that upon receipt of the PIN (whether by being printed on a receipt or being provided in some other manner to the customer at the POS terminal), the customer may record the PIN on the instrument at a location that will be generally concealed from others. Likewise, when the same customer contacts the money transfer provider or system to complete the transfer request and receives an MTCN, that number can also be recorded on the instrument so as to be generally concealed from others, in order to minimize the risk of it being discovered and used by an unauthorized person.

[0023] Referring to Figs. 1 A, IB and 1C, an exemplary money transfer instrument 100 is illustrated. The instrument 100 may be displayed for purchase at a retail location, such as a grocery store, convenience store, gas station, department store, etc. It is intended that instruments 100 may be offered for sale at any convenient retail location that a customer may visit to make purchases, so that the customer does not have to locate and make a separate trip to a dedicated money transfer office/station, or otherwise follow the traditional process used for depositing money for transfer.

[0024] The front side 102 of the instrument (Fig. 1A) is illustrated as having a face value (e.g., $25) printed prominently at a location 104, along with a service fee to be included in the purchase price (the service fee is the fee charged by the money transfer system for providing the money transfer service). The front of the instalment may also include a logo 106, as well as any other promotional or useful information (or graphics) for the customer to see when selecting the instrument 100.

CA 02561484 2006-09-28

[0025] The back side 108 of the instrument (Fig. IB) carries simple instructions/explanations 109 for the purchaser to see when purchasing the instrument (to become generally familiar with how the instrument works) as well as a logo 106 (or other promotional information) and a UPC code 110. The clerk at the retail store may use an optical scanner at the POS terminal to read the UPC code in order to electronically retrieve product information or identification, including pricing information.

[0026] A slot 120 permits the instrument 100 to be hung from J hooks or the like at the retail store for convenient display to customers. As should be appreciated, the instruments may be displayed so that instruments having different denominations or face values ($25, $50, $ 100, etc.) may be selected by the customer. The UPC code 110 will correspond to the face value of the instrument so that the proper face value (and service fee) will be known to the POS terminal after the UPC code is scanned. In some embodiments, the instrument may not have a face value, but rather is loaded with any value chosen by the customer when the instrument is purchased. In such case, the clerk would not only scan the UPC code 110, but also be prompted at the POS terminal to enter the amount of money that is being loaded onto the instrument by the customer. The clerk would then collect the purchase price (loaded value plus service fee) from the customer.

[0027] In Fig. 1C, the inside 121 of the instrument 100 is illustrated, and as seen the instrument has two portions (an upper portion 124 and a lower portion 126, as viewed in Fig. 1C) that are joined at a fold line 128. When folded, the instrument has the appearance seen in Figs. 1A and IB, and when unfolded (for example, to have access to the inside of the instrument), it has the appearance seen in Fig. 1C. When unfolded to reveal the inside as in Fig. 1C, the instrument has more detailed instructions 130 for the customer to use after purchase, both for the purchaser to use in completing the transfer request and for the recipient to use in receiving cash (e.g., at a money transfer office). The inside of the instrument also includes a PIN recording location 132, an MTCN recording location 134, as well as spaces 136, 138 for entering the date of the transaction and the amount that the customer intends to transfer to the recipient (when a larger face value instrument is purchased, the purchaser may choose to initially transfer only a portion of the face value and later transfer the remainder to the same or a different recipient). While not shown, the instrument may have spaces for recording additional MTCNs, transaction dates and recipient amounts to facilitate record keeping in instances where not all of the face value will be transferred at one time. Thus, the instrument 100 could be used in a system where multiple transfers of money could be funded

CA 02561484 2006-09-28 by a single instrument. Conversely, multiple instruments (and their PINs) could be aggregated for a single money transfer (receiving a single MTCN for several instruments).

[0028] Details concerning the system and method for generating and providing the PIN and MTCN will be described in greater detail later. Briefly, however, the PIN is generated at the time of instrument purchase, and may be provided to the customer on a receipt (see Fig. 7), or read by the clerk or by the customer from a display at the POS terminal. If the customer wants to retain a record of the PIN with the instrument 100 (for later use when fulfilling the money transfer request), he or she may record it on the inside of the instrument at location 132. If the customer receives a receipt (with the PIN) and chooses not to record the PIN on the instrument, then of course he may simply keep the receipt for later use when the PIN is needed (rather than writing it in space 132). When the customer is ready to complete the money transfer request (at his or her convenience and after purchasing the instrument), the customer contacts a money transfer provider, provides the PIN (and personal information concerning the transfer) and in response receives an MTCN which can later be provided to the recipient and then used to claim the money at a money transfer office. When receiving the MTCN, the customer can likewise record it on the instrument 100 (at location 134) so that all information concerning the transfer can be conveniently kept in one place.

[0029] It should be noted that the PIN and MTCN are recorded on the inside of the instrument 100 in order to keep them reasonably concealed when the instrument in folded. For added protection, the instrument may have a re-usable piece of adhesive tape, a locking tab or similar feature to keep the instrument securely fastened when folded (not shown). In such a way, the customer can be assured that the PIN or MTCN will not be easily seen and read by others who might otherwise try to access the instrument without the customer's authorization. Also, it should be appreciated that until the PIN is recorded on the instrument, the instrument does not display or otherwise carry the PIN. This prevents fraudulent use of the instrument prior to purchase, should it be removed from the retail location without paying for the instrument, by an unauthorized person who might otherwise attempt to use the instrument if a PIN were to appear somewhere thereon.

[0030] Fig 2 illustrates a system 200 to facilitate the purchase of instruments 100, and to facilitate the completion of money transfers using those instruments.

[0031] As seen, the system 200 includes POS terminals 210 at the retail location where the instruments 100 may be purchased. For purposes of describing system 200, it will be

CA 02561484 2006-09-28 assumed that each of the POS terminals 210 are located at a single retail location (grocery store, convenience store, department store, etc.), and are connected through a single retail network 212 at that retail location, although it should be appreciated that other arrangements are possible, including the POS terminals being located at different stores or even at different stores across independent store chains operating within different retail networks.

[0032] In the embodiment of Fig. 2, the retail store has a retail server 216 connected through network 212 to the POS terminals 210. Among other things, the server 216 may handle centralized inventory, price look-up and other database storage and retrieval functions using a database storage device 218. The retail server 216 is connected via a dedicated or public network (internet, PSTN, etc.) to a remote money transfer host 230 operated by an entity that provides money transfer services and manages money transfer transactions (e.g., Western Union). The money transfer host 230, among other things, manages data stored in an associated database 232 that is used in connection with transfers of money. The money transfer host 230 may be accessed by money transfer representatives or agents through the use of remote agent terminals 240 (located, for example, at money transfer offices at locations remote from the host 230). Only one terminal 240 is illustrated in Fig. 2, but it should be appreciated that there could in practice be many such agent terminals, located across a network of money transfer offices where customers may be depositing or receiving money.

[0033] In addition to the agent terminal 240, the money transfer host 230 may also be accessed directly by customers through a customer interface system 250 (to be described in greater detail later).

[0034] The database 232 stores, among other things, records and data relating to money transfer transactions (completed or yet to be completed). It also stores PINs that may be issued to customers purchasing money transfer instruments 100. For each type of money transfer instrument (e.g., for each instrument having the same face value), there may be associated one UPC code and a plurality of PINs stored in database 232. This is illustrated in Fig. 3, which shows, as one example, two groups of PINs in database 232, one group corresponding to a UPC code for instruments having a face value (denomination) of $25 and a second group corresponding to a UPC code for instruments having a face value of $50. While not shown, additional groups of PINs will be stored corresponding to each denomination, as well as each other instrument classification or category (e.g., determined by

CA 02561484 2006-09-28 instrument brand, promotional theme, etc.). The PINs are stored in a database field 310. The stored PINs are each also marked with a designator bit or data indicating whether or not the PIN has been assigned to a customer (used). The designator for each PIN is stored in a field 312.

[0035] The PINs stored in database 232 are periodically assigned as needed to the retail server 216 (as well as other retail servers that serve POS terminals where instruments may be purchased), where they are in turn made available for issuance to customers purchasing money transfer instruments. Thus, either at regular intervals (e.g., at the beginning of each day) or upon request of the server 216 when its supply of PINs is low or depleted, PINs within database 232 are downloaded through host 230 and retail server 216 for storage in database 218. Thereafter, when a UPC code is scanned for an instrument at one of the POS terminals 210, the retail server provides a PIN corresponding to that UPC code to the POS terminal where, for example, it may be printed on a receipt after the purchase is completed. When a PIN is issued, the retail server sends a data indicator (along with the corresponding PIN) to the money transfer host database 232 to indicate that that particular PIN has now been issued or used (Y in field 312 if the PIN has been assigned). After the money transfer request has been completed by a customer and a MTCN has been issued, the PIN is normally no longer needed by the customer and the PIN may be designated as no longer used (N in field 312).

[0036] Returning to Fig. 2, when the customer desires to complete the money transfer request (having purchased an instrument 100 at a retail location), the customer may access the money transfer host 230 through the customer interface system 250. The system 250 may provide several different user interfaces for the customer to use. As mentioned earlier, one such interface may use a telephone network, with the interface system 250 employing an Interactive Voice Response system so that a customer may dial into the system 250 and then enter the PIN in response to a voice prompt. Other personal information may also be entered (sender/recipient names, dollar amount to be transferred, etc.) using a telephone keypad or other means. In response to the entry of the PIN and personal information, the host system creates a record of the money transfer transaction in data base 232 and assigns the MTCN for that record, which may be provided in an audio message to the sender.

[0037] Alternatively, the interface system 250 may include a web-based application, which the sender accesses using the internet and which provides instructions and data entry displays

CA 02561484 2006-09-28 for entering the PIN and personal data, and in response provides the MTCN. Other methods for providing the PIN and personal data are also possible, such as sender visiting a money transfer office and providing the PIN in person (especially for customers who are uncomfortable using a telephone or web-based system).

[0038] While the money transfer host 230 (and its associated database 232) in Fig. 2 is described above as storing and managing both PINs and MTCNs, it should be appreciated that there may be more than one host. For example, PINs may be managed and stored at a separate PIN host (not shown) connected to retail server 216, and money transfer host 230 may manage and store data for other purposes (including managing money transfer transactions, issuing MTCNs, etc). Further, while the embodiment of Fig. 2 illustrates the PINs as stored for use at retail server 216 (where individual PINs are then provided to the POS terminal), such PIN functions (e.g., providing individual PINs to the POS terminal) could also be performed at the separate PIN host or even at the money transfer host 230.

[0039] Also, while Fig. 2 illustrates a plurality of POS terminals 210 connected to retail network 212, retail server 216 and database 218, it should be appreciated that at some retail locations (for example a small store having a single POS terminal), all the functionality described in connection with network 212, server 216 and database 218 could be resident at the single POS terminal. Thus, the POS terminal would have sufficient memory to not only perform price look-up and similar retail functions, but also receive and store groups of PINs (from money transfer host 230) and assign those PINs individually as instruments 100 are purchased.

[0040] Referring now to Fig. 4, a flow diagram illustrates one method for carrying out the operation of the system 200 (Fig. 2). The various steps of the illustrated process may be carried using software programs resident primarily at POS terminal 210, retail server 216 and money transfer host 230. At step 410, the customer at a retail location has selected a money transfer instrument for purchase and has taken it to a POS terminal 210 at a retail store checkout lane. The UPC code on the instrument is read, step 411, and after the customer has paid for the instrument (and other purchased items) a receipt is printed with a PIN that has been issued at the POS terminal (step 412). Later, when the customer is ready to complete the money transfer request, the customer contacts the money transfer host or system (through the customer interface system 250, Fig. 2) at step 420 and provides the PIN that was earlier issued by the POS terminal as well as necessary personal information concerning the transfer

CA 02561484 2006-09-28 (step 422). In response to the PIN and personal data, the money transfer host creates a record of the transaction and issues a MTCN, step 424. When the customer is ready for the recipient to pick-up the cash, he provides the MTCN to the recipient (step 430). The recipient then visits a money transfer office or agent, provides the MTCN (and any necessary identification) and is provided the cash (step 432).

[0041] It should be appreciated that although not described in connection with Fig. 4, the recipient may receive value other than cash when presenting the MTCN. For example, the recipient may receive a stored value or other payment card, coupons for later redemption (at a store or other location), or directly transfer the monetary value to a third party for bill payment (utility bill credit card bill, etc.).

[0042] There may be additional features provided by the system 200 for transferring money, two examples of which are illustrated in Figs. 5 and 6. As illustrated in Fig. 5 the customer may want to make multiple transfers (to the same or different recipients). After step 422 (Fig. 4), if the customer requests multiple transfers (step 510), the customer provides the amount of each transfer (along with personal data), step 512, and then the host system 230 may issue a separate MTCN for each such transfer to take place, step 514. Each MTCN is then later provided by the customer to the intended recipient.

[0043] In Fig. 6, the money transfer instrument may be re-used (i.e., reloaded), for example, after all the money associated with an instrument has been transferred. In such a case, the PIN associated with the instrument may be kept and re-used (rather than being marked as no longer in use in field 312, Fig. 3). After the customer has accessed the money transfer host at step 420 (Fig. 4), the customer may be asked if he desires to reload the instrument (step 610), and if so, he enters the PIN issued at the POS terminal and that was used for earlier transfers), step 612. The system asks the customer for the amount to be reloaded onto the instrument, step 614, which the customer provides at step 616 (using a credit card or other means for paying for the reloaded value). If the customer wants to then proceed with a new transfer and receive a new MTCN, the process returns to step 424 in Fig. 4,

[0044] In cases where a instrument is reloaded, the PIN remains associated with the instrument even after money transfers have taken place and the instrument's value is depleted. To prevent misuse, the host 230 can be programmed to permit PINs to be maintained only for a predetermined period of time (e.g., ending when the instrument remains un-used for a

CA 02561484 2006-09-28 period of time, say six months, or after an established time limit, say one year from the date of original purchase).

[0045] Fig. 7 illustrates an exemplary receipt that might be printed at POS terminal 210 in response to the purchase of a money transfer instrument 100. As seen in Fig. 7, the receipt shows each of the items purchased (and its cost) at a retail location, including a description of the money transfer instrument (a $25 instrument in the illustrated example) and the money transfer fee ($5 in the illustrated example). Printed immediately below the description of the money transfer instrument and the transfer fee is the PIN to be used by the customer when completing the money transfer request.

[0046] While a detailed description of presently preferred embodiments of the invention have been given above, various alternatives, modifications, and equivalents will be apparent to those skilled in the art without varying from the spirit of the invention. Therefore, the above description should not be taken as limiting the scope of the invention, which is defined by the appended claims.