AU8645501A

Voice recognition method and apparatus using dynamic link library

Abstract

A method and system for operating a voice response system, including: prompting a caller using a dial-in voice system for information; loading the information into at least one object storage location of the voice system; copying the information to a dynamic link library that contains at least one field corresponding to the at least one object in the voice system; obtaining information from the dynamic link library using a database application; formulating a query to a database based on the information from the dynamic link library; passing a result of the query back to the dynamic link library; passing the result from the dynamic link library to the voice system; and communicating the result back to the user through the voice system.

Term

Term ended

Projected expiry passed 14 August 2021, 5.1 years ago.

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Priority claims
DocumentOfficeKindDate
22747100United States of AmericaP
0125296United States of AmericaW
60227471
PCTUS0125296
US20000227471P
WO2001US25296