Method and apparatus for providing integrated routing for pstn and ipnt calls in a call center

Integrated router comprises a first ring, and at an IR for connecting the telephone machine of the oriented exchange telephone (and call), and a call to exchange to act telephone set and connected; The direct ring, and pressing IR of the data network telephone processor; the processor and receiving DNT to call, and an AC to act platform the DNT call the network the DNT interface, deviceThe proxy and database, a memory makes the state and availability information in table; With control device, wherein first and second direct current link monitoring and control switch and processor; And switchboard and a called to the IR report input by, regardless of which are COST or DNT calls, and IR governing positive plate and processor at least partially air according to from the database and proxy and availability information, a available air the call is a single the regular and device.